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Kelly INFINITI
Danvers, MA
1,078 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line.
We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well.
We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future.
With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,078 reviews
January 28, 2018
Overall/Services Every single time I have my vehicle serviced I always bring it to Kelly Infiniti service department. Always because Frank Falco keeps me trusted that Every single time I have my vehicle serviced I always bring it to Kelly Infiniti service department. Always because Frank Falco keeps me trusted that my car will be in great hands when being serviced. He has been upstanding/dedicated to resolving my issues with my Infiniti Q50 since day 1. He has also been very flexible with my schedule, due to my job, and he stays in constant contact with me. Just because of the outstanding service and commitment to my vehicle, Kelly Infiniti will always have me as a repeating customer! Keep up the great work! More
by Alex Yaz
Employees Worked With
Frank Falco
January 23, 2018
Services All of my services are done at Kelly Infiniti to assure a long life. They are experts since all they work on is infiniti . They always do great job All of my services are done at Kelly Infiniti to assure a long life. They are experts since all they work on is infiniti . They always do great job ! More
by Bruce
Employees Worked With
January 21, 2018
Worst Sale department I spoke to Susan on Friday the 19th, after agreeing on a sales price and schedule pickup date she requested to put the full down payment of the car on I spoke to Susan on Friday the 19th, after agreeing on a sales price and schedule pickup date she requested to put the full down payment of the car on my credit card which i did not have a problem with. She introduced me to Sean on the same day stating he would finish the transaction, around 4 p.m. that afternoon I spoke with Sean and we confirm a Sunday delivery what did not seem to be a problem. I explain to Shawn but I was coming from New Jersey so I would be booking a train ticket what he confirm to me this would not be a problem and everything was set for Sunday. On Saturday afternoon Adam call and pretend like he did not know about Sunday delivery and told me he had to submit my file to Infiniti compliance Department. I informed him that I booked my train ticket already and if there was a problem I would not be able to make it into please cancel the contract. This dealership is nothing but a headache and not worth going to as they only bait-and-switch customers. I'm not sure about their dealer rating but it is definitely off and I would read the negative reviews as they seem more relevant to what they currently do. Worst dealership please stay away from this place. More
by S. Sawh
Employees Worked With
Adam Hoyt, Susan Aheron, Shawn Quinn
January 13, 2018
Excellent Thought you would like to know the battery you replaced on my 2010 G37X was the original. I checked my records. Eight years old. I'm sure Matt the s Thought you would like to know the battery you replaced on my 2010 G37X was the original. I checked my records. Eight years old. I'm sure Matt the service manager would like to know. Paul Somers Thanks again for your timely assistance. More
by Fish33
Employees Worked With
Matt Shafman, Frank Falco
January 13, 2018
Poor service experience My infinity G37 “service engine soon” light went on and I called to set up appointment to check it. Dropped car at the reserved 8 am time and was told My infinity G37 “service engine soon” light went on and I called to set up appointment to check it. Dropped car at the reserved 8 am time and was told I could wait an hour to find out what problem was or take a loaner and they would call me. Took loaner but did not hear from them- called several times and was told they’d call me back but no response. At 4:30 I called again and and was told they hadn’t run diagnostics yet! Then got call back in 5 minutes saying they ran the diagnostics and a computer program needed to be reset- asked how much- told my 125 minimum charge would cover it (125 to reset a computer?!) also said I needed about 500 $ of maintainence which I agreed to. Called me about 1o:30 the next day to say it was ready and they were sorry- would take 10% off my charges. When I told them I had a coupon for 10% off they told me it wasn’t valid because they already took 10% off! Thanks for nothing. Poor service, over priced, opaque charges, not even sure there was anything wrong with car. I previously had good sales and service experiences with this dealership. Hopefully this was just related to the service rep I ended up with. More
by DRDR
Employees Worked With
Frank Falco
January 05, 2018
dead battery Dealer never gave up determine the problem Adam was great with providing updates and was very determine to have our batterty draining ssue resolved Dealer never gave up determine the problem Adam was great with providing updates and was very determine to have our batterty draining ssue resolved asap More
by Infinity owner 123
Employees Worked With
Adam Figueroa
January 05, 2018
Excellent Great experience, I will be a repeat custome, great customer service, clean, helpful, friendly, everyone that I had to deal with made it a pleaserable Great experience, I will be a repeat custome, great customer service, clean, helpful, friendly, everyone that I had to deal with made it a pleaserable expierence. More
by Jake
Employees Worked With
Dave Labrecque, Chris King, Shawn Quinn
December 30, 2017
Solid....from womb to tomb Culture is on of being solution oriented Always friendly and not running around with head cut off Attention to the overall customer experience is pa Culture is on of being solution oriented Always friendly and not running around with head cut off Attention to the overall customer experience is paramount Happy New Year More
by Bob5553
Employees Worked With
Matt Shafman
December 14, 2017
return customer Returning fior my second lease I felt like everyone was trying to do all the right things to keep me as a customer. As a women buying a car I have not Returning fior my second lease I felt like everyone was trying to do all the right things to keep me as a customer. As a women buying a car I have not always felt that way in other dealerships. Chris King and Shawn were.more then helpful. I would definitely recommend this dealership to my friends. More
by Ruby
Employees Worked With
Chris King, Shawn Quinn
December 02, 2017
Service Came in for regular maintenance. Very friendly staff. Matt knows your name and shows a genuine interest in you as a customer. Highly recommend for s Came in for regular maintenance. Very friendly staff. Matt knows your name and shows a genuine interest in you as a customer. Highly recommend for service. Thank you! More
by Heather80
Employees Worked With
Matt Shafman
