Kelly INFINITI

As expected Matt delivered as promised and also solved a safety issue, warranty covered vehicle was delayed a day but loaner was very good . Recommend this servi Matt delivered as promised and also solved a safety issue, warranty covered vehicle was delayed a day but loaner was very good . Recommend this service team More

First time lease of Infinity I have never leased an Infinity before - although I have owne 2 in the past. Bill was very patient in explaining the lease options and working of the I have never leased an Infinity before - although I have owne 2 in the past. Bill was very patient in explaining the lease options and working of the cars components. Very happy with the outcome! More

Oil and filter change I went in for an oil and filter change and at first the kid who I spoke to told me no that I couldn't get one because it was too late. Id review him ( I went in for an oil and filter change and at first the kid who I spoke to told me no that I couldn't get one because it was too late. Id review him (negatively) but I don't know his name. As I was about to leave Matt walked over friendly as could be and said and I quote "you drove all the way down here I'm not going to let you leave without what you need" he made one phone call, took care of it, and got me what I needed. I'd rate 10/5 if it were possible. More

Excellent Customer Service First of all, Cynthia Herlihy (at the front des)k is the first person to greet you as you walk in the dealership. She should be commended for her exem First of all, Cynthia Herlihy (at the front des)k is the first person to greet you as you walk in the dealership. She should be commended for her exemplary interpersonal skills! It's such a pleasure to speak with her. The Service Managers David Petillo and Matt Shafman are more than helpful and will explain every issue in detail. They are absolute assets to your dealership... More

Oil change service I just needed an oil change, but it was quick and everyone was professional. I can't remember who helped me but I think it was Victor or Matt?? I just needed an oil change, but it was quick and everyone was professional. I can't remember who helped me but I think it was Victor or Matt?? More

Excellent experience Peterson was excellent throughout our entire purchase process. He was polite, accommodating to our hectic schedules, and flexible in the terms of our Peterson was excellent throughout our entire purchase process. He was polite, accommodating to our hectic schedules, and flexible in the terms of our purchase, especially because we had a trade in which had loan issues. I can't recommend Peterson enough. He changed my view of what a car sales rep is like. I've always dreaded shopping for cars, but this experience was very pleasant and super fast. The other thing I feel is important to mention is that Peterson was extremely knowledgeable about the features of the car. We went from an older car to one that has a bunch of new features. He was so patient in explaining how everything worked. Great overall service, outstanding experience. More

Professional Easy check in for my 30K service on my car. My loaner was ready, and was not kept waiting for the paperwork to be processed. Adam explained all that w Easy check in for my 30K service on my car. My loaner was ready, and was not kept waiting for the paperwork to be processed. Adam explained all that would be done, and whenI returned to pick up my car, all work/future repairs were explained simply and concise . Definitely, a pleasure to do business with, highly recommend all to service their INFINITI at this dealership. More

Best Dealership Experience I've Had Kelly Infiniti has been extraordinary from the minute I walked into the showroom the first time, through my buying experience, and now when I use thei Kelly Infiniti has been extraordinary from the minute I walked into the showroom the first time, through my buying experience, and now when I use their exceptional Service Dept. Every time i've brought my car in (mostly for routine oil changes) I feel like they really, genuinely still care about the vehicle they sold me--both the mechanical health of the car and my enjoyment of it. Their attention to detail is something I've never experienced before at any other car dealership. Highly recommend Infiniti cars and especially Kelly Infiniti. More

Great team! What a wonderful experience! Nico my salesperson had been very patient with my questions and concerns on the QX60. I learned a lot about the differenc What a wonderful experience! Nico my salesperson had been very patient with my questions and concerns on the QX60. I learned a lot about the difference between leasing and financing a vehicle which I found very helpful. The rest of the staff at the dealership were great and very personable. I am still in the process of weighing my options and just wanted to relay the great experience I had at Kelly Infiniti. PS: Out of 5 dealerships I've visited in the past month, Kelly Infiniti by far provided the best customer service and advice a customer like myself could ask for. More

repair I was happy with the service. Dave kept me updated with what was going on with my vehicle the whole time. He really did an excellent job. Great guy. I was happy with the service. Dave kept me updated with what was going on with my vehicle the whole time. He really did an excellent job. Great guy. It was a good experience. More