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Kelly INFINITI
Danvers, MA
1,077 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line.
We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well.
We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future.
With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,077 reviews
April 15, 2016
my alignment took 3 hours My past sales and services was always great, my last service two weeks ago took 3 hours. My mat was a total mess when when I finally got my car back. My past sales and services was always great, my last service two weeks ago took 3 hours. My mat was a total mess when when I finally got my car back..I wasn't too happy. This is the worst experience I have ever had at this dealership. Hopefully, my next service will be much better. More
by SONMCD
Verified CustomerEmployees Worked With
David Petillo
April 11, 2016
New to me G37X I felt the cars alignment was out of wack so when I arrived they quickly checked it and then David sat me down. David went over everything and saved m I felt the cars alignment was out of wack so when I arrived they quickly checked it and then David sat me down. David went over everything and saved me money by not doing anything unnecessary. I will always use Kelly Infinity for me car needs. More
by CCFAULK40
Employees Worked With
David Petillo
April 09, 2016
Good, but could've been better! This is my 4th Infiniti purchased and serviced at Kelly Infiniti. Past sales and service was always a joy and was well taken care of, but the current This is my 4th Infiniti purchased and serviced at Kelly Infiniti. Past sales and service was always a joy and was well taken care of, but the current service performed was a bit under par. Certain details were lacking and communication was lost. I'm hoping that our relationship will improve from this and everyone will be happy. More
by DRAGIONIII
Employees Worked With
Other Employees :
Dave Labrecque, Kate Goutal, David Petillo, Adam Figueroa
March 31, 2016
Honest , Careing I took my car there they were truthfull careing took good car of my needs a good price got me out as quick as the could 5 star rating in my book I took my car there they were truthfull careing took good car of my needs a good price got me out as quick as the could 5 star rating in my book More
by FRANK1453
Employees Worked With
Adam Figueroa
March 31, 2016
Professional polite and accommadating Adam was wonderful to deal with. He kept me updated on the work being done. When paying he gave me 10 percent off for extra wait time. I was very happ Adam was wonderful to deal with. He kept me updated on the work being done. When paying he gave me 10 percent off for extra wait time. I was very happy Adam and your overall staff at the service center and the nice ladies at the front desk More
by TCNNCN
Employees Worked With
Adam Figueroa
March 29, 2016
Awful Not only was I treated with no respect, but the car I purchased had broken head lights, drivers side fender put on wrong, broken stud off the wheel, a Not only was I treated with no respect, but the car I purchased had broken head lights, drivers side fender put on wrong, broken stud off the wheel, and the back bumper was replaced prior meaning there was some sort of accident that wasn't disclosed to me, and it had a horrible paint job, the car was sent back to be fixed instantly, no one contacted me for weeks until I reached a higher manager and even then the bumper was made worse and still has to be fixed, but not by them again, two times of messing things up is enough. More
by KATETERSOLO
Employees Worked With
Adam Hoyt, Jasmin Seifija
March 28, 2016
Good Experience - Long wait for checkout on purchase date 3h Great Dealership! Everything went well except it took 3 hours of waiting to get through the payment and delivery process. Otherwise it was a good expe Great Dealership! Everything went well except it took 3 hours of waiting to get through the payment and delivery process. Otherwise it was a good experience. Ryan was a very good salesperson. More
by GMAFF
Employees Worked With
Adam Hoyt, Andy Short, Ryan Hurst
March 26, 2016
Service with Care Brought my leased 2013 G37xS for return and Kelly Infiniti's Sales & Service was very helpful in making sure that it was in tip top shape. A few issu Brought my leased 2013 G37xS for return and Kelly Infiniti's Sales & Service was very helpful in making sure that it was in tip top shape. A few issues were addressed and handle with great care. I would like to thanks Lisa Avola and Kate Goutal for going above and beyond to make sure that all issues were completed to my satisfaction at 100%. More
by DRAGIONIII
Employees Worked With
Other Employees :
Dave Labrecque, Kate Goutal, David Petillo, Adam Figueroa
March 26, 2016
Service visit As usual the service team at Kelly was top notch, even though there was new team member. (Matt) who took the time to understand the history of inform As usual the service team at Kelly was top notch, even though there was new team member. (Matt) who took the time to understand the history of information about my car. They take the time to explain to you what's going on with your car. Dave P. always takes a moment to say hello and make that all my service needs are taken care of. They also call to inform when the car is ready. Keep up the great work. More
by kpetro
Employees Worked With
David Petillo, Matt Shafman
March 26, 2016
Great experience, only one complaint My sales Ryan Hurst was great. He worked hard to find me the right deal. Super polite and professional. My only real complaint is twofold. A cou My sales Ryan Hurst was great. He worked hard to find me the right deal. Super polite and professional. My only real complaint is twofold. A couple of days after picking up my car, I realized that they put one of those Kelly emblems on the back of my car. I feel that advertising should not be put on my car without my expressed consent. I think it makes it look like I'm driving a used car. I've dealt with many other dealerships that don't do this. I did email Adam Hoyt and told him that I did not appreciate that this was put on my car, and that I wanted it removed ASAP. He did not respond to my email. I will go back to my sales rep to get this resolved, but there is no excuse for a manager not responding to a customer concern. Also, Victor Chaves in service is also excellent. Friendly, professional, personable. More
by RDG
Employees Worked With
I didn't get their names, but the women at the reception desk were also a pleasure., Adam Hoyt, Ryan Hurst
