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Kelly INFINITI
Danvers, MA
1,079 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line.
We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well.
We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future.
With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,079 reviews
March 26, 2016
Great experience, only one complaint My sales Ryan Hurst was great. He worked hard to find me the right deal. Super polite and professional. My only real complaint is twofold. A cou My sales Ryan Hurst was great. He worked hard to find me the right deal. Super polite and professional. My only real complaint is twofold. A couple of days after picking up my car, I realized that they put one of those Kelly emblems on the back of my car. I feel that advertising should not be put on my car without my expressed consent. I think it makes it look like I'm driving a used car. I've dealt with many other dealerships that don't do this. I did email Adam Hoyt and told him that I did not appreciate that this was put on my car, and that I wanted it removed ASAP. He did not respond to my email. I will go back to my sales rep to get this resolved, but there is no excuse for a manager not responding to a customer concern. Also, Victor Chaves in service is also excellent. Friendly, professional, personable. More
by RDG
Verified CustomerEmployees Worked With
I didn't get their names, but the women at the reception desk were also a pleasure., Adam Hoyt, Ryan Hurst
March 26, 2016
Service with Care Brought my leased 2013 G37xS for return and Kelly Infiniti's Sales & Service was very helpful in making sure that it was in tip top shape. A few issu Brought my leased 2013 G37xS for return and Kelly Infiniti's Sales & Service was very helpful in making sure that it was in tip top shape. A few issues were addressed and handle with great care. I would like to thanks Lisa Avola and Kate Goutal for going above and beyond to make sure that all issues were completed to my satisfaction at 100%. More
by DRAGIONIII
Employees Worked With
Other Employees :
Dave Labrecque, Kate Goutal, David Petillo, Adam Figueroa
March 26, 2016
Oil change et al Whenever I go to Kelly Infiniti, I feel welcome from the moment I enter the service door, to entering the showroom, and the waiting area. I am kept Whenever I go to Kelly Infiniti, I feel welcome from the moment I enter the service door, to entering the showroom, and the waiting area. I am kept informed of the progress of my car's service and how long before my car is ready. The woman at the counter already knows me and greets me with enthusiasm. She asks for my 8 month old granddaughter and wants to see pictures. This is something above and beyond what I expect but it does make my visit friendly. Thank you More
by ESTHER.ZISKIND
Employees Worked With
Victor Chaves
March 20, 2016
Smooth and Easy! This was a top-notch service experience! From the time I walked in and was warmly greeted by the front desk staff, until the time I left, fully satisf This was a top-notch service experience! From the time I walked in and was warmly greeted by the front desk staff, until the time I left, fully satisfied, this was nothing but a first-rate visit. More
by buckybuckman
Employees Worked With
Adam Hoyt, Andy Short, Chris King, Nico DeSilva
March 15, 2016
Always a great service team !! Service team does a great job!! It was very busy the day I was serviced but car was ready before day's end Great Team!! Service team does a great job!! It was very busy the day I was serviced but car was ready before day's end Great Team!! More
by CE21652
Employees Worked With
Victor Chaves
March 12, 2016
Excellent service Everything was great. The staff was friendly, efficient and communicative. The waiting area was clean and well stocked with refreshments. My service w Everything was great. The staff was friendly, efficient and communicative. The waiting area was clean and well stocked with refreshments. My service was completed quickly and I was in and out sooner than expected. More
by ADAM_WEINBERG
Employees Worked With
Chris King, Adam Figueroa
March 11, 2016
Excellence from the first phone call to the delivery David Petillo walked me through the process and kept me well informed about the evolution of my car service. He was on top and saved me time proactive David Petillo walked me through the process and kept me well informed about the evolution of my car service. He was on top and saved me time proactively doing the state inspection and some small necessary maintenances outside of my radar. As usual the Kelly team delivered a great customer experience. More
by gcorbellini
Employees Worked With
David Petillo
March 10, 2016
Perfect Adam Figueroa is extremely helpful above and beyond his title. He is an asset to Kelly Infiniti. Look forward to future bussiness thanks again Adam Adam Figueroa is extremely helpful above and beyond his title. He is an asset to Kelly Infiniti. Look forward to future bussiness thanks again Adam More
by ROSS68GTO
Employees Worked With
Adam Figueroa
March 07, 2016
Excellent service It is always a pleasure to come to this dealership. The service team has been professional and friendly any time I brought in my G37. It's also a nice It is always a pleasure to come to this dealership. The service team has been professional and friendly any time I brought in my G37. It's also a nice touch that they vacuum out the car and put it through their car wash before you get it back. Excellent service! More
by MARYANNEGAUTHIER
Employees Worked With
David Petillo
March 05, 2016
The best service team. Always knowledgeable, courteous and respectful of time. Never have I been unable to have my two Infiniti's serviced regardless of the time or issues. Always knowledgeable, courteous and respectful of time. Never have I been unable to have my two Infiniti's serviced regardless of the time or issues. More
by NEROTH
Employees Worked With
David Petillo
