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612 Reviews of Kelly INFINITI - Service Center
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September 11, 2015
Great service Dropped off my car and picked it up - under 15 minutes each time! Great service, explained well by Dave, and quick turnaround makes this busy lady ver Dropped off my car and picked it up - under 15 minutes each time! Great service, explained well by Dave, and quick turnaround makes this busy lady very happy! More
by KDONNARUMA
Verified CustomerEmployees Worked With
David Petillo
Helpful September 11, 2015
ServiceSer Service department was excellent as always. I was in and out in less than an hour. Thank you for the water and mints and for cleaning my car! Service department was excellent as always. I was in and out in less than an hour. Thank you for the water and mints and for cleaning my car! More
by LGDAMICO
Employees Worked With
Can't remeber he was excellent. Young man.
September 11, 2015
oil change and maintenance service fast and friendly I went in for a routine oil change and the greeted by your service staff (Jeff Mitchell). He was very friendly and professional, looked up my service I went in for a routine oil change and the greeted by your service staff (Jeff Mitchell). He was very friendly and professional, looked up my service records and explain what my service plan includes (current needs and future services ). I was given status of the work and time estimates during my wait and it got done pretty fast and easy. I was in and out of there within an hour with some breakfast and coffee. Great service and thank you. More
by ZHENG.DANHUA
September 10, 2015
In and Out in less than an hour Quick and courteous - that's all a customer wants in a service department. Waiting area is also very comfortable. Jeff was very professional and has Quick and courteous - that's all a customer wants in a service department. Waiting area is also very comfortable. Jeff was very professional and has a nice demeanor. More
by suzanne_tucci
September 10, 2015
Very good service from David David was very good about keeping me informed as to the progress of the work being done on my car. He had the work done in the time frame quoted me. David was very good about keeping me informed as to the progress of the work being done on my car. He had the work done in the time frame quoted me. More
by CEMILIUS
Employees Worked With
David Petillo
September 10, 2015
Professional and Accomodating The service manager was great, my wife went on wrong day of appointment but he managed to squeeze us in and service the vehicle. It took a big long to The service manager was great, my wife went on wrong day of appointment but he managed to squeeze us in and service the vehicle. It took a big long to service, but everything went well. Awesome service, definitely recommend others - thank you! More
by VIJAY.VALLALA
Employees Worked With
Andy Short, Adam Figueroa
September 09, 2015
Kelly Loyalty to customers Service great. However, in turning in my 3rd Kelly lease for a 4th lease I was assured by Kelly personnel the dings on my 2011 G37X would fall under m Service great. However, in turning in my 3rd Kelly lease for a 4th lease I was assured by Kelly personnel the dings on my 2011 G37X would fall under my $500 allowance. One month later I receive notification from Infinity I owe another $700. Called Kelly and got BIG SORRY. Obviously this is my last lease with Kelly. I will turn current vehicle over at a mutual location. More
by ROBERTROMANO88
Employees Worked With
Dave Coogan
September 09, 2015
Recent service appt Jeff Mitchell is a wonderful man. He always gets back to me quickly and everything was arranged to fit my busy schedule (Mom of 3 on first day of sch Jeff Mitchell is a wonderful man. He always gets back to me quickly and everything was arranged to fit my busy schedule (Mom of 3 on first day of school). We have had quite of few things go wrong with our QX60, but they have been rectified without further problems. He is very good at looking to see if there are any recalls, etc. that need to be taken care of so I don't have to make another appt to come back. Everyone at Kelly Infiniti has been very professional, helpful and informative. More
by dtatwin
September 09, 2015
Professional, well organized, courteous Jeff Mitchell effectively communicated all facets of the service for our vehicle. We would recommend this service center and Jeff to our families, fri Jeff Mitchell effectively communicated all facets of the service for our vehicle. We would recommend this service center and Jeff to our families, friends, and colleagues. Thank you! More
by AL_MARSHALL1
September 09, 2015
Polite professional in best interest of customer Service manager Nick and service rep Dave Petillo first class representatives for Infiniti. I go to Infiniti because of trust. I want my vehicle servi Service manager Nick and service rep Dave Petillo first class representatives for Infiniti. I go to Infiniti because of trust. I want my vehicle serviced and cared for by reputable professionals that care about their customers needs. Both Nick & Dave display pride and integrity in the servicing of my vehicle. Thank you for your professionalism. VZ More
by nrfd14
Employees Worked With
David Petillo
