Kelly Mitsubishi

Minivan I bought a 2004 Town and country from Travis a few months back and the experience was amazing! Travis was helpful and knowledgeable, I received an exc I bought a 2004 Town and country from Travis a few months back and the experience was amazing! Travis was helpful and knowledgeable, I received an excellent vehicle at a great price! More

Lovin' my Jeep! I stopped by Kelly to check out certified used cars. I found a jeep Cherokee that I ended up purchasing. Travis Nelson was a great salesperson- he was I stopped by Kelly to check out certified used cars. I found a jeep Cherokee that I ended up purchasing. Travis Nelson was a great salesperson- he was not pushy at all and was knowledgeable about the vehicle. I would definitely recommend friends and family to Kelly, and I would also tell them to ask for Travis! More

Eclipse Over the summer I was referred to purchase a car at Kelly and I had a wonderful experience meeting Travis and buying a car from him. I am very happy w Over the summer I was referred to purchase a car at Kelly and I had a wonderful experience meeting Travis and buying a car from him. I am very happy with my eclipse and will refer friends and family to him in the future. More

2014 sport I purchased an outlander sport from Travis a few months back and I had a such a great car buying experience. Travis had an amazing level of expertise I purchased an outlander sport from Travis a few months back and I had a such a great car buying experience. Travis had an amazing level of expertise on this vehicle. He knew everything about this car. I could not have been happier. More

Great experience with Travis N. Travis made sure my Dodge Dart was extra clean. This car buying experience was very enjoyable and he made sure I understood all the features of the c Travis made sure my Dodge Dart was extra clean. This car buying experience was very enjoyable and he made sure I understood all the features of the car. More

Great people! Great overall experience, honest and friendly. Thank you for my Jeep, I can't wait for the snow. Thank you Travis and everyone at Kelly Used. K Great overall experience, honest and friendly. Thank you for my Jeep, I can't wait for the snow. Thank you Travis and everyone at Kelly Used. K More

Honest and fair - great car buying experience Cesare was helpful in setting up an appointment and made sure i knew where i was going. When I showed up to test drive the vehicle, Travis was great a Cesare was helpful in setting up an appointment and made sure i knew where i was going. When I showed up to test drive the vehicle, Travis was great at answering my questions and helped me without the 'hard sell' you sometimes experience with used car dealers. The finance guy got me a great rate on a loan too and was easy to work with. I did have one concern that came up right after I bought the car, related to something I noticed during the test drive. Jim in the service department was great to deal with and got things sorted for me promptly and professionally. All in all a rare and positive experience buying a used vehicle. More

Beware 30 day policy. Managers misleading and difficult. I purchased my vehicle in their used car lot on 10/10/2015. The vehicle was being sold "as is" however I felt comfortable purchasing the vehicle becau I purchased my vehicle in their used car lot on 10/10/2015. The vehicle was being sold "as is" however I felt comfortable purchasing the vehicle because of their 30 day vehicle exchange policy. At the time, nothing appeared to be wrong with the vehicle. I was told if there were issues with the vehicle I can get my money put toward the purchase of a vehicle of the same or greater value. After driving the vehicle 200 miles (conveniently 50 miles after their 3 day, 150 miles money back guarantee) the check engine light came on and the cruise control light began flashing. After getting a different dealership to look at the car, the vehicle needed about $2000 worth of work to pass inspection. On 10/21/2015 I spoke with Joey Brader and he spoke with his manager Bill Estadt. Bill Esdadt told me that there was no negotiation on price no matter what the car, if I were to utilize the 30 day exchange policy. When I asked for an explanation, he claimed that they lose money because the exchange value of the car is not worth as much as what they were giving me (what I paid for it). I explained that they didn't lose money on the exchange because I purchase the vehicle from them. Bill Esdadt claimed that since I put on about 800 miles and they have to clean the car that they would still lose money. I offered to pay a prorated fee for the miles I put on the vehicle, however this should not force me to pay ticket value on a car lot with prices already set at a value with the expectation for negotiations to be involved. Bill Esdadt was very unwilling to work with me or hear me out. I would frequently be cut off because he was emphatic about this policy. He claimed that this has never been an issue with anyone else but me. He did not provide any solution to the issue or refer me to speak with anyone. Joey Brader continued to try to work with my situation and went to speak with the new General Manager Jim Barnes. Jim Barnes claimed that he was willing to work with me on price. He claimed that "there was money set aside" for people in situations like mine and that he wanted to make sure I left happy. Jim Barnes made it appear that we could find a solution to the problem. I test drove a few vehicles and was happy with the selection. At this point I had spent 4 hours working with the dealership. After speaking with Jim Barnes, he was willing to lower the monthly payments and APR but not the listing price. I was mislead to believe that there was any room for negotiation. I left the dealership after 4 and a half hours. I was sold a vehicle and led to believe it was safe to purchase because I had 30 days to buy another. I felt the dealership strong armed me in to trying to buy a more expensive vehicle if I wanted to return a vehicle that already had $2000 worth of work to be done. I was only looking for a fair market value on a vehicle they were trying to sell that was over $2500 Kelly Blue Book. They would not reduce the price because they knew I had no where else to go with my car. I was stuck with either paying to fix the car they sold me or pay more than a car was worth to buy a new one. I was open to many solutions: helping pay to fix the damages on my car, offer a prorated exchange for the miles I put on, I even offered 15000k on a vehicle listed at 15500k but Jim Barnes was not willing to budge. I felt like I was taken advantage of then refused to be helped once I left the lot. Joey Brader was the only one at this dealership willing to work with me. He suggested multiple solutions and ideas to help. He was straight forward and willing to listen. I would not recommend anyone go to this dealership. You can not trust the managers or their misleading policies. It's unfortunately another example where a big company takes advantage of the individual because there are no repercussions for their actions. More

Sincerity of dealer and agent, both extremely helpful ! Courteous, helpful, and truly sincere regarding all phases of purchase, financing, trade-in, saving on car insurance, a truly pleasant experience ove Courteous, helpful, and truly sincere regarding all phases of purchase, financing, trade-in, saving on car insurance, a truly pleasant experience overall to my bother, his wife and myself! Would highly recommend Joe Brader, for his superior assistance to all of my friends! THANK YOU SO VERY MUCH! More

Mohamad is awesome! We had a great salesman, Mohamad was very informative and accommodating. We had to deal with the finance managers from a separate Kelly dealership We had a great salesman, Mohamad was very informative and accommodating. We had to deal with the finance managers from a separate Kelly dealership across the street which were your typical pushy car salesman toolbags, however our experience with Kelly Mitsubishi and Mohamad were good enough to warrant my future return for another vehicle. More