Kelly Mitsubishi

Second chance.. UPDATE 1/14/2016: I had my car repaired with the help of the service manager John. He was probably the best thing that ever happened to this place. He UPDATE 1/14/2016: I had my car repaired with the help of the service manager John. He was probably the best thing that ever happened to this place. He really went out of his way to rectify a bad situation!!! He went above and beyond, my repairs were done in a timely manner and the repairs actually exceeded my expectations. I have been there twice now after for routine maintenance and they and they have done a lot of changes. The receptionist was nice and they got back to me right away. I am giving this repair shop another chance. But they really should know that its only because of JOHN that I am even willing to stay with this repair shop. Had requested my car be repaired here after an accident because this is where I got my car so I knew they would do a better job then some other place that progressive had requested. instead i got the run around like no other! Took over 20 days for repairs and then leading up to the end every other day was new problem. Trying to get a hold of someone in this place is hilarious, and even the receptionists dont know what the heck they are doing! They constantly transferred me to all the wrong people everytime I called. I mainly dealt with Jim and Robert when they actually answered or called me back. Got call on 7/27 at 4:52 pm that my car was done . I said great ill be there right now to pick it up and was told no sorry we close at 5 but you can come tomorrow morning. (why call me at 4:52 to tell me that) I said ok ill be there as soon as you open. About an hour later I get a call from Robert that he did a look around and realized my car still didnt have the tire put on and that it would be done by lunch on 7/28. So obviously if you stayed late you could have had me pick up the car. (customer service 101- of course ill stay, if you can make it right now) Well here we are on 7/28 i have left 3 voicemails and its now 2:04 pm. Chances are they are going to call me and say it will be done tomorrow. This place is a JOKE for sales and a JOKE for repairs. I would stay as far away from them as possible!!! I will be filing a complaint as well with the BBB because of how much xx i dealt with the whole time of my repairs. But at least they got the $10,000 in repair costs!!!!!! After not hearing back from anyone I decided to show up at the repair shop. And low and behold Robert is sitting at his desk and my car is done sitting in the LOT!!!!! SURPRISE!!! Then I got to deal with the nasty receptionist who has an attitude like no other and NO customer service what so ever! And I also confirmed that they have caller ID and avoided my calls.Finally get my car back after I pay my deductible and Robert says " sorry about everything"! REALLY! All day you had my car just sitting there!!!!! WORST PLACE EVER!!!!!!!!!!!!!!!!!!!!!! I hope they close this place down!! STAY FAR AWAY FROM THIS hole! More

excellent service These guys did anything they could to help us get into our new car. Outstanding service by these 3 guys: Sammy Swingle, (salesperson), Rick Serfass (s These guys did anything they could to help us get into our new car. Outstanding service by these 3 guys: Sammy Swingle, (salesperson), Rick Serfass (sales manager), and Keith Hicklin (finance manager) More

Norris Almasri & Don Pryor Buying made easy! Great guys to work with! Honest and very helpful. Helped me get my car with my budget! And I love it!!!!! Both of them are outstandi Buying made easy! Great guys to work with! Honest and very helpful. Helped me get my car with my budget! And I love it!!!!! Both of them are outstanding! More

Buying a car made easy I recently had a great experience at Kelly mitsubishi which was weighed heavily on the helpfulness and hospitality of my sales person. We never felt p I recently had a great experience at Kelly mitsubishi which was weighed heavily on the helpfulness and hospitality of my sales person. We never felt pressured to make a Decision and all the information we received was useful. The customer service was well above average. One of the only downsides was it did take quite a few hours for us to actually leave with the car. I would recommend Mohamed Almalla as a sales man for anyone. He did a wonderful job of making us feel comfortable with the car and making his assistance known if we went home and needed help. I would definitely make another stop there when looking for another car More

Justin haydt Excellent service and straight up talk no lies. Mohammed my salesperson was awesome and trustworthy. I never felt pressured or stressed and that was v Excellent service and straight up talk no lies. Mohammed my salesperson was awesome and trustworthy. I never felt pressured or stressed and that was very important to me. I have been dealing with Kelly auto businesses for the last 3 years and after this deal I will for years to come. I told Mohammed this and will write it here I just to thank everyone at Kelly for great service. More

Excellent Customer Service We always have our vehicles serviced here, and we go right to Jim! Honest and friendly! If we are buying a car, Don Pryor is our guy. We have had exce We always have our vehicles serviced here, and we go right to Jim! Honest and friendly! If we are buying a car, Don Pryor is our guy. We have had excellent service and nothing but good things to say about the Kelly company. Thank you for all that you do! More

Professional I have purchased a number of vehicles in my day, but this was by far the easiest, most seamless experience I have had in buying a new car. I worked w I have purchased a number of vehicles in my day, but this was by far the easiest, most seamless experience I have had in buying a new car. I worked with Eric Sandrock. Before writing this review, I had read a couple, and couldn't agree more with a previous poster. He really listened to what I wanted/needed in a vehicle. The other dealerships I visited, their sales team tried to throw every little feature at me that I did not want or need. Eric listened, showing he truly cared about my car buying experience, and will/have referred family and friends to your dealership. People will typically write a review to chronicle a bad experience. I felt it necessary to write a review to share my wonderful experience. Thank you, Eric and the entire staff. Overall, your professionalism has ensured a customer for life. More

best customer service Salesman were very friendly. We didnt feel pressured into buying anything. we felt comfortable and enjoyed our experience and we would recommend this Salesman were very friendly. We didnt feel pressured into buying anything. we felt comfortable and enjoyed our experience and we would recommend this dealer to everyone. More

Helpful and Very Patient I came into the dealership looking to get a brand new Jeep, and Eric was extremely patient when I was considering which vehicle would be best for me, I came into the dealership looking to get a brand new Jeep, and Eric was extremely patient when I was considering which vehicle would be best for me, while still remaining in my price range. I made three visits to the dealership to meet him before I finally pulled the trigger on a vehicle, and he was happy to stay late after the dealership had closed to answer my questions and help me make an informed decision. I ended up driving away with a car I love, and I would recommend Eric Sandrock to any friends, family or coworkers who are looking to get a new/used car in the future. Thanks Eric! More

I needed my wipers fixed Well I was driving along and my wipers stopped I came in hoping to leave my car to be fixed to my surprise jim told me to have a seat and he would see Well I was driving along and my wipers stopped I came in hoping to leave my car to be fixed to my surprise jim told me to have a seat and he would see what could be done in 20 min I was fixed and ready to go car wash and all what a great team of guys More