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Kelly Mitsubishi - Service Center

Emmaus, PA

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28 Reviews

28 Reviews of Kelly Mitsubishi - Service Center

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March 27, 2024

Awful customer service ! !!! Lie to customers and unprofessional!!!!!I will post this review on every site imaginable this is not how you treat people it is not ok More

by Jennicade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service and management
Mar 27, 2024 -

Kelly Mitsubishi responded

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Mitsubishi. Please reach out to me on my personal cell phone, 954-494-0572, so that I can address your concerns. Sincerely yours, Chris Monticello, General Manager, Kelly Chrysler Dodge Jeep RAM Mitsubishi.

July 30, 2020

As Always Jim is at the top of his game. He is always friendly knowledgeable and gets the job done right the first time. Can’t say enough good things about this guy. More

by MMORELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hillegass, Tyler Kulp
Jul 31, 2020 -

Kelly Mitsubishi responded

Thank you for the wonderful review of Kelly Mitsubishi. We appreciate your business. Please feel free to reach out to us if you have any questions. David LaBar General Manager Kelly Mitsubishi

December 07, 2017

Great service! Took my ford focus in for state inspection and emissions and it was done very quick and was washed after they were finished thanks for the great servi More

by James Barnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Lopez
February 22, 2017

Not the most trusted service center So I have been buying cars for years from Kelly Mitsubishi for years. For the most part I had plenty of experiences going to their service center for More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Hillegass
Feb 23, 2017 -

Chris responded

I will give a call tomorrow, but I will say this has not been my first attempt to talk to you guys and got no where with it. The service just keeps getting worse.

February 02, 2017

Thank you Ben & Travis! I felt the need to write a review because I was overall extremely pleased with the entire car buying process at Kelly Risk Free. Ben Pino had such wo More

by Bob1212
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Travis Nelson, Ben Pino
August 04, 2016

Roller Coaster Ride Recently went in to talk with the manager about buying my current Mitsu Sport. I was overdue for the 60,000 mile check. Had wonderful start, just like More

by coaster rider 659
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Rossanese, Christopher Bennett
Aug 04, 2016 -

Kelly Mitsubishi responded

Thank you so much for this awesome Review! I apologize again about the confusion, we were rushing around to get you on the road. Not your fault obliviously, completely mine. I'm glad we could fix the situation and get you driving!!! Please don't forget to come in anytime for free car washes or anything else you may need! Christopher Bennett General Sales Manager Kelly Mitsubishi

February 02, 2016

Never buy a car from KELLY The worst customer service ever.First you sell me a lemon then want to charge me an a and a leg to fix it you guys are out of your mind. I would not r More

by Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Hillegass
July 28, 2015

Second chance.. UPDATE 1/14/2016: I had my car repaired with the help of the service manager John. He was probably the best thing that ever happened to this place. He More

by jnorberto
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert and whoever the receptionist is!!!
April 15, 2015

I needed my wipers fixed Well I was driving along and my wipers stopped I came in hoping to leave my car to be fixed to my surprise jim told me to have a seat and he would see More

by jets23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hillegass
April 15, 2015

Maintance I had my service performed on my oitlander and i was happy with the tune up my car is running great and i will be back for a new one soon More

by Acucar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norris Almasri, Jim Hillegass
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