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28 Reviews of Kelly Mitsubishi - Service Center
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April 16, 2014
GREAT SERVICE Had my car there for service, the service manger was very helpful, he explained to me the work needed on my car, and what caused the problem. Everyone Had my car there for service, the service manger was very helpful, he explained to me the work needed on my car, and what caused the problem. Everyone there was helpful and friendly. More
by cjhgto1966
Employees Worked With
Jim Hillegass
March 13, 2014
I was in for service with my outlander sport and Jim took care of my wiper problem and performed service on my car. I was impressed that he went over the bill and walked me to my car great job guys. care of my wiper problem and performed service on my car. I was impressed that he went over the bill and walked me to my car great job guys. More
by chrischris1996
Employees Worked With
jim hillegass, Jim Hillegass
March 12, 2014
I needed to schedule my state inspection and it was kind of short notice but they were able to get me in. I was in and out in less than an hour. It was great! of short notice but they were able to get me in. I was in and out in less than an hour. It was great! More
by penguin715
Employees Worked With
Kevin Bechtel, James Werst
December 17, 2012
I had Kelly Mitsubishi repair my 2011 Mitsubishi Lancer Evo GSR after being rear-ended. When the vehicle was returned the first time, I quickly noticed that the exhaust tailpipes were not correct. One sid Evo GSR after being rear-ended. When the vehicle was returned the first time, I quickly noticed that the exhaust tailpipes were not correct. One side was sticking out way past the bumper and they other side was behind the bumper. Also inside the trunk on the seam where the quarter panel meets with the trunk they had put a sealer on the seam so it did not rust. That looked like a third grader had played with some Play Doo an placed it on my car. It was not sanded smooth or even attempted. Wish I had taken some pictures but I did not. Also, I now had a large stain on my head liner which was not present when I originally brought them the car. After further inspection, I noticed that I was missing numerous push pins and clips that hold the inside panels together inside the trunk as well as the bumper assembly. The bumper guard on the passenger side was not fully assembled correctly to the car an wobbled going down the road. After I pointed out all these problems to John the Manager at Kelly Mitsubishi he stated they would be fixed and apologized. I was given an rental at my insurance companies expense do to the exhaust not being correct and had to be replaced. Understandable! Once I received the call, a week later that my vehicle was all finished I looked over the vehicle and noticed right away that the bumper was not properly attached to the quarter panel once again and that the muffler heat shield was not attached properly to the bumper cover. John apologized once again and said it would be fix ASAP. After driving the car home and I heard a horrible vibration noise coming from the back of the car. I inspected the car and found that the plastic wheel well was not tightened down properly and I was missing push pins to properly secure the wheel well to the bumper cover. I would not recommend this dealers Auto-body shop for any nice repairs on a newer vehicle. Maybe they would do a good job on a rust bucket or if you really don't give a crap of the out come or how your 40,000 dollar vehicle looks like. I purchased my own parts at Halterman Mitsubishi in East Stroudsburg. They gave me the correct push pins to assemble the wheel well correctly. It cost me $7.98 cents to repair my own car correctly. I also informed my insurance company State Farm that they should not allow this dealership to repair any of tjere cars that need body work. Otherwise they are paying for parts that never make it on the vehicle or they are the wrong parts period. More
by tuffsteel100
Employees Worked With
John Autobody shop
December 13, 2010
I have had two wonderful buying experiences with Don Pryor. My second experience was due to my first car I bought from him was totaled in an accident. My experience with Don Pryor was very quick and I a Pryor. My second experience was due to my first car I bought from him was totaled in an accident. My experience with Don Pryor was very quick and I appreciated it because I needed a car quickly since I didn't have a car anymore. He new exactly what I wanted and got it for me. He worked to get the best interest rate for me and got me the car I wanted for the price I could afford. He also got me a very good warranty. I will continue to purchase cars from Don Pryor and have recommended him to others and will continue to recommend hom to others. More
by amanda420
Employees Worked With
Don Pryor, Don Pryor
September 03, 2010
Had car there initially for A/C repair. When we got the Mitsubishi Montero back the first time, it was making a horrible screeching noise when my husband drove it down to Philadelphia to work, while the A/ Mitsubishi Montero back the first time, it was making a horrible screeching noise when my husband drove it down to Philadelphia to work, while the A/C was turned on. Called the dealership and brought the truck back in for repair #1. The dealership stated that the wrong belt was put on the truck. The truck was then returned to us. Again, as my husband was driving down to Philadelphia, he noticed a horrible screeching noise while the A/C was turned on. Dealership was notified and repair #2 was issued. Dealership stated the belt stretched. Dealership called wife to let her know that truck was ready, and wife explained to dealership to please drive the truck a distance since it has been happening while my husband was driving to work in Philadelphia which is an hour and 15 minute drive. The dealership guy responded, " yeah yeah, I understand." and left it at that. Truck returned. As wife was driving down NJ turnpike with 9 month old son in back seat, the A/C belt snapped and wrapped around other engine parts and caused the power steering to go. Wife almost got into an accident on turnpike due to this. Wife had truck towed to dealership and wife went in personally to talk with Dan Moyer about incident. Dan Moyer stated he would personally watch his mechanic repair our truck and find out himself what was wrond with it. Dan called wife and explained that there was a sharp edge on the pulley that he had to file down which caused the A/C belt to snap. Dan stated that a manufacturer belt was placed because there was an after-market belt on previously. Dan stated he drove the truck a fair distance, due to wifes complaint that the dealership was not taking their truck for a long distance to actually hear the noise it was making. Dan told wife to bring truck back that friday to do a final check, since family was moving to Virginia that Monday. Wife never brought truck back due to being busy with the move. Driving truck down to Virginia, and truck made the horrible noise. Took truck to dealership in virginia and Mitsubishi dealeship in virginia stated that the A/C belt stretched and the alternator belt was dry-rotted. They also stated that an after-market belt was placed on the vehicle. Dealership saved the belt for customer. Wife called Dan Moyer on Tuesday and Dan told wife that he personally saw mechanic put a manufacturers belt on that vehicle. Going back and forth between the two dealerships, Dan Moyer called wife on Friday and stated when he looked back in his records, that an after-market belt was placed. He also told wife we only brought car to him three times and not four, when I was telling him he was wrong. Nothing else was done at that point, because he refused to make good for any of his mistakes. I will NEVER take my truck or any other vehicle to this dealership again. I will NEVER reccommend anyone to this dealership again. In fact, I will DISCOURAGE anyone to go to this dealership!! More
by kmtacker
Employees Worked With
Dan Moyer
February 17, 2009
I have been a Mitsubishi owner since 1998 and have been a loyal service center customer. I have had several problems with my vehicles and have recieved less than adequate service. Service center labor prices loyal service center customer. I have had several problems with my vehicles and have recieved less than adequate service. Service center labor prices, as explained to me, are no longer charged by the hour but selected from "grid pricing". I have called other Mitsubishi service centers only to find out that I could have saved $79.00on my last service by being more selective and choosing a more honest Mitsubishi service center. Mike is pleasant as long as you don't question the pricing. His attitude and tone of voice then become quite flippant!This is unprofessional behavior. More
by Ms loyal
Employees Worked With
Mike Siemons
