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Kelly Nissan of Route 33

Easton, PA

4.9
5,354 Reviews
Kelly Mission: We are committed to integrity, teamwork, enthusiasm, pride and family values. We will be the "Best of the Best" providers of automotive products and services to customers. The Kelly Values: Commitment to Excellence Customer Enthusiasm Exceed Customer Expectations Team Work Integrity Check us out at: www.choosekellynissan.com!
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3830 Easton-Nazareth Highway

Easton, PA

18045

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Showing 5,354 reviews

December 15, 2012

I’m the owner of a Nissan Xterra that I purchased at Kelly Nissan back in 2004. I’ve been a loyal customer always taking my car back for general maintenance/ timing belt replacement, paying a premium fo More

by jcaban
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Larry and Jon Miller
Dec 17, 2012 -

Kelly Nissan of Route 33 responded

Thank you for taking time out of your day to let us know how we did. Customer satisfaction is very, very important to us, and we are sorry that you were not satisfied with your experience at Kelly Nissan. Your comments were passed along to management, and they are aware of your issue. It seems that you came in in October with a “check engine” light on and a rough ride after 175,000+ miles. After diagnosis, the Service Department determined the vehicle was suffering from a cylinder misfire, a result of the cylinder being washed down with coolant due to a bad head gasket or cylinder head crack. You were quoted a price for head gaskets, and a possibly larger amount if the cylinder heads were bad, as well, and you declined to make the repairs. You came back in a few days ago with an overheating issue at low speeds, plus a lack of internal heating. You informed the servicepeople that you had used an additive in the coolant to try and stop the leaks. After another analysis, it was determined again that you had a bad head gasket, and that the type of additive that you had used has, as a potential side effect, the possibility of blocking the radiators and heater cores, possibly creating further issues. According to Service, at this point, you felt that their analysis was incorrect based on prior experience with cars damaged in this fashion, and so they told you that you might be best served by getting service elsewhere, where you could get a second opinion. Based on your review, this appears to be what you did, so there is nothing further we can do for your vehicle at this point. However, as we said, we are sorry you were disappointed with your experience, and encourage you to call the General Manager at Kelly Nissan, Terry Longmore, at 610-762-9161, if you wish to discuss the situation further. He would be happy to speak with you at your leisure. Sincerely, The Kelly Nissan Team

December 14, 2012

We had a very good experience dealing with Leo. We had many visits to other sales departments and this one topped them all. Leo was very laid back and did not try any of the bs tactics that are used by o More

by bdellref
Customer Service
Friendliness
Price
Recommend Dealer
Yes
December 09, 2012

Love my new Sentra SL... my salesman Gary Graff was very patient and helpful with the new techmology. He has even keeps in touch a couple of times a year with Nissan News. My mileage is actually higher than More

by lisagnewhomes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 07, 2012

I bought a jeep last year for my wife and this entire experience was far superior. I truly felt that everyone was genuine and sincere and honestly excited about my purchase, quick and efficient, I will d More

by Pearly Baker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darcell Bridges/, John Lim, John Arena
December 05, 2012

Darcel did an excellent job stepping into a related dealership location which was not her usual location. She worked with the staff on site to get the answers I needed. Thanks so much Darcel! We'll More

by steinkes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darcel Bridges
December 03, 2012

As car shopping experiences go (I personally rate them just slightly under a root canal), this was a very pleasant experience. Ray was very courteous and helpful and worked to get me into an economical an More

by tahenthorn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
December 02, 2012

I bought a pre-owned vehicle, from Kelly Nissan and had a positive experience overall. The sales person, Ray, worked with me to stay within my budget and was very friendly. More

by LunaChick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
November 30, 2012

Awesome experience! Eric was one of the best salespeople I have ever encountered he is an absolute professional, he doesn't waste clients time and his patience and friendliness is far above is far above any More

by Ch81ck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Eric Sparrow
November 29, 2012

Recently bought a new Altima. Rich was a wonderful help to us. Other dealerships gave us a hard sell, but Kelly and Rich were very in tune to our needs. Everyone was helpful and went out of their way to More

by KDalious
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Vasvari
November 28, 2012

We went in for an oil change on our '07 XTerra and left with and left with a new XTerra!!! Well, actually we left after oil change and offer from Bill Pallo to buy back the '07 and trade up to the 2012. More

by S & S Fritz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lim, John Arena, Bill Pallo
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