Kelly Nissan of Route 33 - Service Center

Same as any shifty dealer. They're happy to take your money when you buy a car. When you need service they will rip you off with gotcha pricing. I took my wife's 2011 Versa there for it's 15K service whi money when you buy a car. When you need service they will rip you off with gotcha pricing. I took my wife's 2011 Versa there for it's 15K service which was supposed to be $191. I also needed an error code reset for the airbag system. My bill was over $300!!! I inspected the invoice and found that they charged $95 to reset the error code! Not bad for 10 minutes work. I know that's how long it took because I watched the service tech hook up the machine and stare at it for 5 minutes. That comes to $380/hr! I don't think I'll be going back for ANY service unless I can absolutely sure it's covered under warranty. I have every intention to make sure that the next $300 worth of service I need will be coming from some other place. More

I liked the courtesy that I received when I walked into the maintenance area. I was treated like a human being and not a number. The waiting area is very clean and user friendly. I had a good cup of coff the maintenance area. I was treated like a human being and not a number. The waiting area is very clean and user friendly. I had a good cup of coffee when I was there. Please continue with your great service and attitude. More

So I Bought a used vehicle from this dealership about 2 months ago thinking that they were legit. I had a problem with my car not driving right the other day so I got it towed back to the dealership to se months ago thinking that they were legit. I had a problem with my car not driving right the other day so I got it towed back to the dealership to see what the problem was, since it was still under warranty. They ended up sending it to audi since that was the make of the car, two days later it was back and we found out it was a recall problem. Now when I left the car it had 1/2 tank of gas, 43,059 miles on it, when I got the car back it had 43,127 miles on it and a quarter of a tank, the interior wasn't even cleaned nor the exterior washed. When asked about why neither or was done, the guy says nissan doesn't clean cars that are not their brand, they forgot to wash it, and as far as the gas they were doing me a favor by driving my car that (I had TOWED there) to audi and basically said it is what it is. IF YOU CAN'T GIVE GOOD SERVICE TO YOUR CUSTOMERS DON'T OFFER USED VEHICLES AND THEN TRY TO GET YOU TO BUY SERVICES PLANS FROM YOU. After you buy the plan they will just send it to that dealer and take no responsibility for anything because its not a nissan. which was crazy because after this problem I was going to purchase their service plan because my warranty is going to end soon, Good luck getting any kind of service if you buy a used vehicle from this dealership, they don't even throw in paper floor mats. Pathetic Service!!! More

Karen greeted me in the parking lot as I was looking for a used pickup. She asked what I needed in the truck which, I then told her a crew cab, 4 wheel drive, automatic and 6 cyl. She said I have one on th a used pickup. She asked what I needed in the truck which, I then told her a crew cab, 4 wheel drive, automatic and 6 cyl. She said I have one on the lot and said she would bring it up for me. When she brougt it up we toke it for a drive and had mention she thought that there was possibly another on the lot which turned out to be a extended cab and I needed the crew cab because of my grandchildren. She did explain the features of the truck which had everything that I needed. Karen had asked if I wanted to put a deposit on the truck to hold it until I could bring my wie to see it, which we did the next day. Karen was very knowlegable of the product and was very helpful through the whole process. We did purchase the truck this evening (11/30/10). I would recommend this dealership and also KAEN SCHOELLER to my friends. Charles Moretti Very Satisfied Customer More

My husband and I went to Kelly Nissan because I needed a used car. Bill Hester was the Person that showed us around. He worked with us and helped me find a really great car. Just what I needed. He took used car. Bill Hester was the Person that showed us around. He worked with us and helped me find a really great car. Just what I needed. He took time to show me how the car operated and how everything on the panel worked. I am really glad that we made the stop at Kelly Nissan. Found the car I wanted, and I higly recommend the dealer to anyone who is looking for a good used or new car. also the time and caring we had with employee Bill Hester. Thank you for caring . More

Nice Dealership, Friendly staff, overall experience was top shelf! Would definitly send friends and family to Kelly Automotive Group. I love my new (used) car and the quality of service I received as a cl top shelf! Would definitly send friends and family to Kelly Automotive Group. I love my new (used) car and the quality of service I received as a client. I am in the customer relations field myself, and I was treated exactly as I would treat my clients. All my needs were met by my sales consultant, Allen Petchonka, by Manager, Gary Graff and finance Manager, John Arena. It was a very pleasant car shopping experience. Thank you! More