Kelly Nissan of Woburn

ON NOVEMBER 18 2006 I WENT TO SEE A CAR THAT I SAW ON THE INTERNET, NISSAN ALTIMA 2003 INDIGO BLUE. I CALLED THE PLACED AND I MADE AN APPOINTMENT. ONCE AT THE DEALERSHIP THE PERSEON I TALKED TO OVER THE PHON INTERNET, NISSAN ALTIMA 2003 INDIGO BLUE. I CALLED THE PLACED AND I MADE AN APPOINTMENT. ONCE AT THE DEALERSHIP THE PERSEON I TALKED TO OVER THE PHONE ASSIGNED ME VINY MASSY AS THE SALES CONSULTANT AND WHEN THE CAR WAS SHOWN TO ME IT DID NOT MATCH THE DESCRIPTIONS OF THE ONE OFFERED ON THEIR WEBSITE LISTING. I HAD TO KEEP LOOKING UNTIL I FOUND SOME OTHER CAR THAT ACCOMMODATED TO MY BUDGET AND PREFERENCES. I FINALLY FOUND A SAME BRAND CAR BUT A LITTLE MORE EXPENSIVE AND BROWN. I DECIDED TO PURCHASE IT THE NIGHT OF THE 18TH AND I GOT TO SIGN ALL PAPER WORKS. NEXT MORNING I WENT BACK TO TAKE A CLOSER LOOK AT THE CAR EXTERIOR AND I FOUND SOME DEEP DENTS WHICH I SHOWED TO MASSY AND DIBLASSY AND THEY TOLD ME THEY HAD NOT NOTICED THEM BEFORE. AFTER CONVERSING WE GOT TO THE AGREEMENT THAT THEY WOULD FIX THE CAR FOR ME. IT HAS BEEN TWO WEEKS OF FALSE PROMISES AND I HAVE NOT STILL BEEN GIVEN FORMAL DELIVERY OF THE CAR. THEY HAVE GIVEN ME DEADLINES WHEN THE CAR WOULD BE READY TO BE PICKED UP AND THEY HAVE POSTPONED IT FOUR TIMES BECAUSE THE CAR HAS NOT BEEN FINISHED YET. TWO DAYS AGO I HAD TO CALL THE DEALER TO SEE IF THEY COULD ARRANGE A CAR RENTAL AND WE DID. I HAD TWO PAY A $150 DEPOSIT TO RENT THE CAR AND THE DEALER WOULD PAY FOR THE RENTAL. ALL THESE COULD HAVE BEEN AVOIDED IF BOTH VINY MASSY AND MIKE DIBLASI WOULD HAVE GIVEN MORE PRIORITY TO THIS SITUATION . LAST TIME I CALLED THEY SAIED THEY HAD NOT CONTROL OVER THE BODY SHOP WHERE THEY SENT THE CAR. VINY MASSY WORDS WERE "C..... BE COOL" , WHICH SOUND VERY DISRESPECTFUL. More

I was provided a relative quote (i.e. "$xxxx off msrp") over email when discussing a particular vehicle, however when I visited the dealership I was told that the relative quote was not for the vehi msrp") over email when discussing a particular vehicle, however when I visited the dealership I was told that the relative quote was not for the vehicle I has asked about in the email. This is a good way to get a customer into the dealership, but doesn't sit well at the end of the day.<br><br>They pushed really hard to sell a comparable used vehicle similar to the new one I was interested in but had added options that I did not care about.<br><br>I found another dealership in the area that is much easier to deal with and much more up front with information so I would not recommend Ira Nissan. More