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Kelly Nissan of Woburn
Woburn, MA
992 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 992 reviews
June 21, 2022
Walked in not expecting to make a trade and just price out what I could get for my car, drove off a few hours later with a deal that was far too good to pass up. out what I could get for my car, drove off a few hours later with a deal that was far too good to pass up. More
by WillLombard
Employees Worked With
Jomar Mayan, James Richard, Josie Ritzman
June 14, 2022
This review is solely based on the service dept as I have never dealt with sales dept and after this experience never will. Brought my 2015 Nissan Altima for a “diagnostic test” that cost $200. They told me never dealt with sales dept and after this experience never will. Brought my 2015 Nissan Altima for a “diagnostic test” that cost $200. They told me that the car (with only 55k mikes) needed a new transmission. This was my second opinion so I did not argue that it needed a new transmission. Car was there over a week and new transmission was put in. $5000 later! I drive out of the parking lot and didn’t get more than a 1/4 mile away and the exact same issue happened, not once but twice. Car would not accelerate past 20mph on a busy road (Washington street). I don’t know how I wasn’t rear ended. Through my hazards on and slowly made my way back to the dealership. I hand service dept my keys and told them what happened. Got a stunned look, I guess they were just as confused as I was. Was it really the $5000 transmission??? Or something else. They keep the car another 3 days to find out it was a brake sensor but in fact the car “definitely needed” a new transmission because all the diagnostics pointed to that. They tried to blame me asking if I drive with 2 feet??? Seriously?!!! Well after as this I didn’t get an extended warranty other than the one that comes with the transmission, no financial help, just a xxxxty rental car with a 1/4 tank of gas….oh and an apology. No one can actually PROVE to me that the transmission was NEEDED. Nissan consumer affairs was just as useless as Kelly Nissan. I don’t believe a word from any of them. Multimillion dollar company and they can’t even offer an extended warranty for all the inconvenience never mind some financial help or a couple free oil changes. Poor customer service!!! More
by Unhappy
Employees Worked With
Alan
June 14, 2022
Easy comfortable experience. Knowledgeable sales team. Great car for a great price. Never felt pressured to buy the car and the price of the car was the price. Knowledgeable sales team. Great car for a great price. Never felt pressured to buy the car and the price of the car was the price. More
by mmanin
Employees Worked With
Joe Gulino, James Richard, Josie Ritzman
May 18, 2022
Phi Phi is the best and take care of everything about car so well, also recommend the additional services about car which actually need it on the spot. so well, also recommend the additional services about car which actually need it on the spot. More
by lovekaran
Employees Worked With
Phi Phi Hoang
May 14, 2022
London was absolutely amazing and made the process of purchasing my vehicle easy! She is incredibly knowledgable and knows that she is doing! Truly an amazing financial manager! purchasing my vehicle easy! She is incredibly knowledgable and knows that she is doing! Truly an amazing financial manager! More
by Amelia
Employees Worked With
Brett Desrosier, Josie Ritzman, London Benti
May 09, 2022
London was absolutely amazing! This was my first time financing and she made the process easy for me! She was completely understanding and eased my nerves. The best! This was my first time financing and she made the process easy for me! She was completely understanding and eased my nerves. The best! More
by Courtneyotero
Employees Worked With
London Benti
April 26, 2022
London was extremely helpful. She took her time answering all my questions and explained to me about the interest rate and the warranties that I need considering my situation (lon She took her time answering all my questions and explained to me about the interest rate and the warranties that I need considering my situation (long story). I’m glad I met London. She’s very nice and compassionate and made my overall experience less stressful. Thanks a lot! More
by Al
Employees Worked With
London Benti
April 26, 2022
London was very helpful in the finance process. She was transparent and helped me choose the products that best suited my needs. Highly recommended. She was transparent and helped me choose the products that best suited my needs. Highly recommended. More
by Dana
Employees Worked With
London Benti
