Kelly Toyota of Hamburg

Unsatisfactory I brought my Toyota Prius to Freedom Toyota because it was not shifting into gear when it was started. The technician spoke to my wife and me like we I brought my Toyota Prius to Freedom Toyota because it was not shifting into gear when it was started. The technician spoke to my wife and me like we were senile (asking if we stepped on the brake to start the car.) We've been driving this car since 2011; we know how to start it. When my wife mentioned that she noticed some on-line comments concerning this exact problem, it was brushed off. Because the techs could not duplicate the problem, they sent us on our way. We have bought 2 new cars from your dealership in the past and recommended you to our friends. This will not happen again. More

Excellent experience ! Everything was wonderful-from start to finish. The staff showed how much they really care about the customer and made sure everything went perfectly. Everything was wonderful-from start to finish. The staff showed how much they really care about the customer and made sure everything went perfectly. I would highly recommend Freedom Toyota to anyone for sales and service... I’m confident they will treat you well. Thank you to the Freedom Team for the great experience. I can’t wait for my next visit! More

Service I had to make 3 visits to the service department and use over 9 hours of my time which I will never get back, I had a problem with my air conditioning I had to make 3 visits to the service department and use over 9 hours of my time which I will never get back, I had a problem with my air conditioning unit I called to make appointment no one answered the phone so I left my cell phone number and I did not get a call so I drove there without a appointment it turned out I needed a new compressor so it was order I went back 2 days later only to go the hot 🥵 heat wave without it working. I returned Today and waited 3.5 hours before it was repaired. More

Easy to work with They understood what I wanted to pay so they worked with the banks to get me where I wanted to pay In 2 hours I was out the door with my car They understood what I wanted to pay so they worked with the banks to get me where I wanted to pay In 2 hours I was out the door with my car More

Excellent Doug is the best in the area. Very friendly and welcoming. Also he is not only a salesman he becomes a good friend when you purchase a vehicle. He is Doug is the best in the area. Very friendly and welcoming. Also he is not only a salesman he becomes a good friend when you purchase a vehicle. He is always only a phone call away and is always helpful. Highly recommend!! More

Two years of questionable diagnoses and long waits Most recently I was told that my Tacoma's head gasket was leaking and would need to be replaced for a cool $2,800. Also told that my rear struts would Most recently I was told that my Tacoma's head gasket was leaking and would need to be replaced for a cool $2,800. Also told that my rear struts would need to be replaced to pass inspection--another $300. I took the truck to an independent garage whose senior mechanic has a long and solid history with my sister's family. He said he saw no problem with the head gasket OR the rear struts, although they would need to be replaced at some point in the future, but not required for PA inspection. An earlier mis-diagnosis for a cab leak was also way off the mark. They told me $250 to fix it; I looked more closely at the problem and fixed it myself with a glob of leak-stop around a wire hole. The waiting room is very nice, the people friendly. The service department needs to look closely at their assessments, and the customers very closely at their service recommendations. IOW, get a second opinion! Or find another shop. More

Extraordinary Great customer service. Very polite and patient with people visiting location. Very observant on details and packages you as a customer may be interes Great customer service. Very polite and patient with people visiting location. Very observant on details and packages you as a customer may be interested in without breaking the bank. More

5th vehicle purchased from Freedom Toyota, Hamburg. This was the 5th vehicle purchased from Freedom Toyota of Hamburg.I would not have comeback if the experience was not excellent. I have been treated v This was the 5th vehicle purchased from Freedom Toyota of Hamburg.I would not have comeback if the experience was not excellent. I have been treated very well during all of the transactions. I have highly recommended Freedom to many people. Freedom people are professional, polite, and honorable. I apply that to the Sales Team, the Service people, and all of the office people that I have had contact in my business dealings. More

From Worst to Best. Doug made it all worth it! I had purchased a Chevy as my first car that ended up being a nightmare with constant engine problems and recalls and I was Doug made it all worth it! I had purchased a Chevy as my first car that ended up being a nightmare with constant engine problems and recalls and I was so devastated. Along with hearing I would owe a heavy amount of depreciation costs. But Doug's help throughout the process of finding a trustworthy car that I fell in love with made the process so much easier. I'm so glad he was by our side while looking for my new car. I absolutely love my toyota! More

Customer Service Experts, Friendly, Reliable. Freedom Toyota was the third dealership that I dealt with when purchasing a vehicle (I have had other brands of vehicles before purchasing my first To Freedom Toyota was the third dealership that I dealt with when purchasing a vehicle (I have had other brands of vehicles before purchasing my first Toyota). I dealt with Doug Murphy who was referred to me by a relative. I met with Doug in November to check out the new 4Runners and informed him that I was not looking to buy until the next Spring. We went for a test drive which he explained all features of the vehicle inside and out...he really went out of his way to explain everything knowing that it was going to be a few months until I was looking to purchase. Doug is truly a no-pressure salesman. He did not call week after week trying to negotiate a deal prior to the time I said that I was ready to buy, and that is one thing I really respect about him. When it came time to buy, Doug was the first one I called. We set up a time and date and he set me up with the exact vehicle and features that I was looking for. It has been a little over a year since I bought my 4Runner and I will even stop in when getting regularly scheduled maintenance done on my vehicle to say hi to him. I couldn’t have had a better experience dealing with Doug and Freedom Toyota (service department included). Doug stands behind the vehicles he sells and is honest and a true professional. When the time comes to buy again, I look forward to working with Doug to make it happen! More