Kelly Toyota of Hamburg

Bought my first car. Definitely going back in the future. Everyone at the dealership was very accommodating. I was sold a car that fit my needs, rather than being pressured to buy something more. Andrew made Everyone at the dealership was very accommodating. I was sold a car that fit my needs, rather than being pressured to buy something more. Andrew made sure to budget more than enough time to walk me through the entire car buying process and made sure that everything was easy and clear to understand. I intend to have this car for more than the next decade, but I plan on coming back here when I need my next one. More

New Truck Excellent customer service provided by Doug, this guy is over the top committed to the customer and customer buying experience. If you want a great c Excellent customer service provided by Doug, this guy is over the top committed to the customer and customer buying experience. If you want a great car/truck sales experience go visit Doug! Doug and Liza helped us with EVERY question we had as well as not pressuring us in any way. Non commissioned sales staff makes for a very pleasurable and customer oriented buying experience! More

Good experience with Chad After being a customer since 2011 I feel that service across the board has been consistently great. Chad just kicked it up a notch!!!. He delivered After being a customer since 2011 I feel that service across the board has been consistently great. Chad just kicked it up a notch!!!. He delivered everything he promised and explained everything that was being done to my vehicle for 4 Runner 60K major check up, along with the estimate for the cost. He was also extremely aware of pricing and my budget for this big ticket expense. My spouse and I have purchased 8 Toyotas over the years and the last three were purchased at Freedom-(thanks Raj). Kudos Chad (And Erin, Nicky and Jeremy) Your are the service TEAM! Car loaner program with Enterprize was also a helpful and smooth transition. More

brake issues I will not be back. I feel that I was set up for brakes and put in a very unsafe driving condition. last January 2019 had inspection and was told brak I will not be back. I feel that I was set up for brakes and put in a very unsafe driving condition. last January 2019 had inspection and was told brakes ok till next inspection. came in for oil change in November 2019 .I was told my brakes are a one. I did not drive truck for 3 months due to surgery . will not be back and will not recommend freedom Toyota. More

I figured I'd give my review for the "freedom experience " I had . I bought a used car from them last year the rockers were roted out and they said they would fix them, they did an amazing job with them so " I had . I bought a used car from them last year the rockers were roted out and they said they would fix them, they did an amazing job with them so god I had to get them repaired again this year because it did not pass inspection! More

Prompt call with parts arrival, thank you Ashly, and Jennifer , did not wait long for service My advisor Erin was great and kept me updated, Thanks freedom Jennifer , did not wait long for service My advisor Erin was great and kept me updated, Thanks freedom More

Domingo was very helpful, made my first big purchase quick and easy, answered all questions and was easily accessible. I highly recommend visiting freedom Toyota! quick and easy, answered all questions and was easily accessible. I highly recommend visiting freedom Toyota! More

Couldn’t ask for a better experience!!! We went to Freedom Toyota, just wanting to test drive a Highlander. We were upfront and explained we weren’t ready to buy and had other brands of cars We went to Freedom Toyota, just wanting to test drive a Highlander. We were upfront and explained we weren’t ready to buy and had other brands of cars we wanted to test drive. Our sales woman, Milady, was understanding and not pushy at all. She explained the different trim packages and helped us determine which one was right for us. When we took the test drive, she explained every feature of the car. She was so thorough and extremely knowledgeable. She ran numbers for us, to give us an idea about a possible payment. We shared that we would be headed to other dealerships, and again she did not push. She gave us her card, and said she hoped we would return. After test driving cars at other dealerships, we were drawn back to the Highlander at Freedom. We were welcomed back like we were family. We were given a very generous offer on our trade in, and the financing portion was painless. We were offered a better deal than we were originally quoted. They also were very quick. We even had someone help us move and reinstall our car seat. Thank you, Freedom Toyota for an AMAZING car buying experience!! We highly recommend Freedom Toyota and will definitely be back when we are ready to purchase another vehicle!! More

AXLE SEALS AND FRAME REPLACEMENT I BROUGHT MY TOYOTA IN FOR REAR AXLE SEALS. WAS CHARGED AROUND 800 DOLLARS TO HAVE BOTH REPLACED. THIS PRICE WAS EXTREMELY HIGH NO MATTER WHO I TALKED I BROUGHT MY TOYOTA IN FOR REAR AXLE SEALS. WAS CHARGED AROUND 800 DOLLARS TO HAVE BOTH REPLACED. THIS PRICE WAS EXTREMELY HIGH NO MATTER WHO I TALKED TO INCLUDING OTHER TOYOTA DEALERS. THEY FOUND THE FRAME BAD. NO PROBLEM. ANOTHER FRAME WAS ORDERED AND REPLACEMENT SCHEDULED. PICKED UP TRUCK AFTER FRAME REPLACEMENT. WENT 1/2 MILE FOR GAS AND NOTICED OIL ALL OVER INSIDE REAR DRIVER SIDE TIRE. TOOK TRUCK BACK TO TOYOTA. THEY TOOK TRUCK IN AND BROUGHT IT OUT. SAID THEY CLEANED IT UP. APPROX 36 HOURS LATER I RETURNED TO TOYOTA WITH OIL INSIDE SAME WHEEL. TURNED OUT TO BE BRAKE FLUID. THEY REPLACED CALIBER. THE WHOLE EXPERIENCE IN MY OPINION WAS TERRIBLE BECAUSE THEY TRIED TO MAKE ME FEEL LIKE EVERYTHING WAS MY FAULT. THEY DID THE WORK. THEY SHOULD HAVE DONE IT RIGHT THE FIRST TIME. THIS IS WHY I DO NOT BRING ANYTHING TO FREEDOM TOYOTA FOR SERVICE UNLESS I REALLY HAVE TO. MAINLY WHEN NOONE ELSE WILL DO THE WORK. THANK YOU TO ERIN WHO SEEMED TO CARE ABOUT CUSTOMERS. I WOULD DEAL WITH HER AGAIN. More

An experiences Service Tech makes the Difference Love my Rav4 this is my 4th Toyota have loved them all! Dependable and Safe Great Cars! Good customer service with follow up Maintaince helping custom Love my Rav4 this is my 4th Toyota have loved them all! Dependable and Safe Great Cars! Good customer service with follow up Maintaince helping customer to make best choices More