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Kelly Volkswagen

Danvers, MA

4.6
944 Reviews
At Kelly Volkswagen, we know our VW customers and your needs. Our Volkswagen professionals in sales, service, and parts are dedicated to addressing all of your VW needs. We offer a new state-of-the-art Volkswagen service facility with only top-of-the-line equipment to better service our loyal VW customers. Our Volkswagen sales professionals promise to deliver you the highest level of satisfaction when you visit our Danvers, MA dealership on Route 114. And did we mention we are the largest Volkswagen dealership in the United States? Our team at Kelly Volkswagen invites you to visit our dealership today, or browse our selection of quality new and pre-owned Volkswagen models, Volkswagen services and parts, and much more at our website.
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72 Andover St.

Danvers, MA

01960

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Showing 944 reviews

June 01, 2023

I’ve purchased 4 Volkswagens from Kelly and the techs in their service department have maintained all of them. Cannot say enough about the overall quality of the people here, from the sales floor to the en More

by shootcloser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Foss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Pineault
May 10, 2023

Very clean showroom. Salesman was very pleasant, very attentitive with us. The purchasing process was straight forward and up front. At no time were we pressured or rushe More

by Advillbill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Belmonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2023

We had a great experience working with Jorge. The dealership was nice and easily accessible. More

by Jdelorenzo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jorge Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2023

Respectful sales personnel, explained problem/s found and provided cost up front to replace/repair. Service was confident with quote and open to discussing options. Did not display aggressive behavior to pre More

by debra.stokes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Belmonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2023

Back up order on a rim with no date on when my car would be available. It wasn't until I involved my insurance that my auto didn't get repaired. More

by Yamilyo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel DaSilva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2023 -

Yamilyo1 responded

Very poor service

April 07, 2023

We had a wonderful experience working with Morgan to purchase our new vehicle. He was very easy to work with, answering all our questions. We got exactly what we were hoping for with zero stress!! We wo More

by SP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Sanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2023

Very professional staff. No stress with purchase. And staff includes everyone from sales dept. and service dept. Very satisfied with purchase and would buy from again, if I w More

by BJForbes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2023

Jorge was super helpful and got in touch as soon as they had a model for us on the lot. More

by HD
Recommend Dealer
Yes
Employees Worked With
Jorge Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2023

Great dealership; really nice staff; and a pleasure to do business with. LOVE the VW lease programs! More

by Rando7673
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristine Marino
March 31, 2023

Barry skilfully helped us with our financing of our vehicle, clearly explained everything we needed to know and was personable throughout. Made the whole experience as efficient and straightforward as More

by jjpatterson12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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