Kelsey Chevrolet

Put a bandaid over it Worse service dept ever. They find a way to just fix it enough till it's out of warranty then all of a sudden they seem to find the real problem. $ Worse service dept ever. They find a way to just fix it enough till it's out of warranty then all of a sudden they seem to find the real problem. $$$$$. And guess what....it's past the warranty expired. More

Car buying doesn’t get better I came here after having a terrible experience with a close competitor. I can without a doubt say this was the best car buying experience I have ever I came here after having a terrible experience with a close competitor. I can without a doubt say this was the best car buying experience I have ever had despite what some reviews on here say. I knew what vehicle I wanted when I arrived. We walked right out to the truck and were met by a salesman. He went it got the keys and set us off on a test drive. We got back to the office discussed some numbers and less than an hour later we left with our new vehicle. The staff from top to bottom were pleasant to work with, the truck was cleaned and full of gas. They were not pushy at all and the salesman explained to me that they have a much different incentive program for selling cars. It take the pressure off of the salesman and the customer. If you are looking for a new or used Chevy I urge you not to go anywhere other than Kelsey! More

Bad customer service I complained a year ago about my car leaking oil a year ago. They didn't find the cause until it was out of warranty. I complained a year ago about my car leaking oil a year ago. They didn't find the cause until it was out of warranty. More

Sleezy liars who don’t care When you think of the stereotypical sleezy car dealership...think of this place. Awful doesn’t come close to our experience. I was looking for a speci When you think of the stereotypical sleezy car dealership...think of this place. Awful doesn’t come close to our experience. I was looking for a specific car with certain options, they happened to have one available. So we drove from Dayton, and hour and a half and test drove the car, well their was something wrong with it. Here we are 3 weeks later and in that 3 weeks time the salesman called us over and over telling us what was going on with the car in regards to it being fixed, he called us yesterday to let us know it was fixed so again we made the hour and half drive AND here is where all the blatant lies to our face started. They first couldn’t find the car, then I was told the service manager was taking it for a spin to ensure it was ready for us, so we sat and waited, then we were told the service manager wasn’t even there (so how could he be driving it for us) then we were told, by the same salesman that told us it was fixed that it was in fact not fixed and was still being serviced. This salesman, his name is Ron Klan, had the nerve to then ask us to come back another day... really? We already drove down twice, you lied more times then we can count and you want us to come back?! We stopped and talked to one of the owners (young guy) and told him everything that was going on... and he couldn’t have cared less, which is probably why he employs sleezy liars as salesmen. So do I recommend this place? Hahaha NO! I’d recommend you turn and run do not walk away from this place! That’s ok, we walked in there intending to pay cash in full, but my money will spend just as well somewhere else. More

Part of the Family! This dealership was top notch! From the beginning, Walt welcomed my husband and me with open arms and not pushy sale tactics. Tyler (sales) went a This dealership was top notch! From the beginning, Walt welcomed my husband and me with open arms and not pushy sale tactics. Tyler (sales) went above and beyond to make sure we purchased a family vehicle that was in our budget and meet our needs (& wants). Steve (finance) gave us clear direction on our options, answered all our questions. We felt like no information was ever hidden from us. The process was absolutely painless even with a toddler in the room! Given the fact this is a family-owned company, we truly felt like part of the family as we drove away! Thanks, Kelsey! More

Poor Communication I called and scheduled an appt to see a vehicle. I spoke to Kelli on the phone who checked to see if that vehicle was available and it was. I schedu I called and scheduled an appt to see a vehicle. I spoke to Kelli on the phone who checked to see if that vehicle was available and it was. I scheduled the appt for the next day at 10am. Kelli said it would be ready and sent me a confirmation text with the salesperson name. After the 40 minute drive, I was getting off the exit and Kelli called to tell me the car sold the previous evening. I was furious to say the least! So I basically wasted a half day off work for nothing. I waited about an hour to call and speak to a manager and after several mins on hold, was told he was in a meeting. Prolly just long enough to explain to the manager their screw up. Of course “Walt” was in a meeting so I left a nice message. I know there was not much anyone could/would do, but two minutes to call someone back would have made a world of difference. Instead, nothing! Someone should have called me sooner about the car being sold. The store was opened for an hour prior to my appt. plenty of time to look at the activity from the day before. The manager should have called me back to know what potential customers are experiencing. But, NOTHING! More

Country freindly I bought a silverado last Saturday, YEAH!!!!! This was the most pleasant car buying experience I’ve ever had. This is the nicest group of guys you wil I bought a silverado last Saturday, YEAH!!!!! This was the most pleasant car buying experience I’ve ever had. This is the nicest group of guys you will ever meet. My grandson and I were in and out in under 3 hours I will try to get my wife to switch from buick to chevy and take her there in the near future. All I can say is thanks guys it was great!!!! More

Excellent Service I recently had tires put on with Kelsey Chevrolet. Todd Gober was my service advisor and I cant say enough great things about him. He kept me informed I recently had tires put on with Kelsey Chevrolet. Todd Gober was my service advisor and I cant say enough great things about him. He kept me informed throughout the process and made sure it was completed in a timely manner. Steve Nelson was the individual who did the actual service and have never had anything less than exceptional when working with him. More

Kelseys the best! We purchased our "16 Malibu from Kelsey and from the time they handed me the keys until the present I have had outstanding service, and the service cr We purchased our "16 Malibu from Kelsey and from the time they handed me the keys until the present I have had outstanding service, and the service crew, sales, are always ready to help with any questions I might have. Bravo Zulu to Kelsey. More

2 Bad experiences...wont be a 3rd If I could give this a 0 star I would. I bought a used 2009 Ford Taurus off of Kelsey Chev back in 2016. It wasnt a cheap car either, it had low miles If I could give this a 0 star I would. I bought a used 2009 Ford Taurus off of Kelsey Chev back in 2016. It wasnt a cheap car either, it had low miles, around 66,000 when i purchased it. What was suppose to be a decent car that lasted me awhile, this car has been a nightmare since i got it. Coil issues, brake issues, all within the first couple days. Had to be brought back 3 different times for service to look it over within the first 3 weeks!!! Rental car provided to me by "now fired sales person" was a trashed trade in that looked like someone had lived in it for days before they repo'd the vehicle. "cigar insides, bags of trash, ruined upholstry, ect" I was suprised to be given this car, and that no one had bother to check what was being given to a customer...After all of this, the original problems on the Ford have started to come back, just a year later and i have tried to go back to Kelsey to buy a newer Vehicle and get out of this one. However....I was told at the dealership from Steve Arnold himself that "sometimes they take in lemons, and there is nothing they can do about it, and that I should just stop talking about the previous experience because it doesnt matter. The pass the buck mentality, and "It wasnt me who sold you the car" just reeks of bad business. I am writing this because some people actually do check this review stuff out and I want them to be aware about Kelsey's commitment to their customer base( or lack there of) and lack of integrity to do the right thing. Please consider this before choosing this dealership...i wish i had been warned before going there myself More