"Amazing car and an amazing staff. Sales team went above..."
Amazing car and an amazing staff. Sales team went above and beyond with putting me in exactly what I wanted. This dealership is 10/10
"My experience was very pleasant."
Jay Murdock is an outstanding employee who cares about his customers and their needs. I was greeted with a friendly smile and was treated with respect. I was pleased with my overall experience. Any questions that I had were answered in a most professional manner. My needs came first when helping me select a vehicle to replace my Malibu. I did not feel hurried to make a selection. The dealership is very efficient in helping its customers purchase the right vehicle and getting the best deal. Also, Jay made follow-up calls to make sure that all was going well with my new purchase. He emphasized that if I have any concerns or questions, do not hesitate to call. That type of environment is most appreciated from me because I feel that I can call Jay and receive a sincere conversation about any issue that needs to be addressed concerning my VW Tiguan.
"Lives up to their motto. "
One word: Outstanding.
From the initial contact through the delivery, I was absolutely blown away by Kempthorn VW.
My lease was up on my current GLI and by a stroke of coincidence, found myself in Canton and decided to throw caution to the wind and go for a test drive.
Bob Novak was courteous, professional and knowledgeable about the product while never feeling like he was pressuring you into a sale. What blew me away is his respect for your time, and communication through email and text that set him apart from other dealerships. Bob truly is your trusted advisor.
It is at this point I have to give kudos to Ian Franz, who is quite possibly one of the most laid back and easy to work with Sales Managers I have ever encountered. I truly wish I worked for someone like him when I was selling cars. He gave me a direct offer, did not try to play any games, talked candidly with what he was able to do and what would be my terms. It’s that type of professionalism and sincerity that completes the car buying experience and make you feel like you are getting the best deal.
Moving on swiftly, I have to mention the F&I Department… Alisa was extraordinary! Probably the biggest dread when buying a car is the time it can take to wait for finance and then what seems to be an eternity of paperwork and wondering what you were getting yourself into. I scheduled my delivery (another big plus for Kempthorn) and was able to complete my entire process from walking through the door to driving off in just over 40 minutes.
Alisa was extremely personable, was easy to talk to, explained any question I had in detail, and made me feel at ease with my decision to purchase.
There are five VW dealerships closer to my residence but there are countless reasons why I am glad I took the drive to Kempthorn. I cannot thank everyone enough for making my purchasing experience truly exceptional. Majority of the time, slogans tend to be just a catchy tag line that bears no meaning. After this experience I will say the VW team does live up to the Easy, Fun, Friendly motto set forth by Kempthorn Motors.
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