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Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville - Service Center
Painesville, OH
120 Reviews
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120 Reviews of Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville - Service Center
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January 08, 2016
Bill went above and beyond customer service. I have purchased 3 new vehicles & 2 service contracts thru Village Dodge and will continue being a loyal customer because of Bill Whipple's service. I have purchased 3 new vehicles & 2 service contracts thru Village Dodge and will continue being a loyal customer because of Bill Whipple's service. More
by Jim Livengood
Employees Worked With
Bill Whipple
Helpful September 03, 2015
Service department unreliable, My 2015 Chrysler even more so I have a one year old 2015 Chrysler 200 that has died on the side of the road twice now in the last month and a half. Transmission stopped responding I have a one year old 2015 Chrysler 200 that has died on the side of the road twice now in the last month and a half. Transmission stopped responding, stranded on the side of the road type of situation. That's just the start though. The first time this happened was while trying to leave my neighborhood for work at approximately 7:45 AM, I called the dealer where I bought it, Ganley (I'll write a separate not-quite as bad, but still not good review on the purchase). The dealer recommended having it towed in, even though I only live 1.5 miles away and could fight the car to drive by putting it in park, shutting it off, starting it up and putting back in drive. Doing this 5 or 6 times I was able to limp the car back to my driveway. So, I called roadside, and sat at my house, missing work, for a little over 2 hours. They towed it, and then that was it. Never got a phone call or anything to let me know that my car had in fact arrived. I called the dealership at approximately 11am I called to make sure they had it. I was promised a call back in about 30 minutes. So...typical dealer time...at 1:30pm, I called back since I hadn't heard anything. They said "we haven't looked at it yet." but at least they confirmed that they had it. At 5:30 that evening I called AGAIN to check the status. They STILL hadn't looked at it. At this point I asked for a loaner since I needed to get to work the next day, having already missed a day for this 1 year old car. They needed to "check" and called me back 45 minutes later and said they didn't have a loaner. I explained that I needed to get to work, since my brand new $35,000 car with less than 10,000 miles was proving to be very unreliable...they worked something out with the manager and got me a loaner for the next day. So, the next day, I walked the mile and a half and picked up the loaner and was able to work....at least they figured that part out. 2 days later, I get a phone call that the car is done. Service says they "tightened pins 14,15,16,17 and flashed PCM". Great. Good. Finally fixed. Fast forward a month and half and 1,100 miles later...and car dies on a busy road at a busy time (6:45pm). Dead. In the middle of the road. And this time, I couldn't even limp it along. I sat creating a traffic jam for about 5 minutes constantly trying before the transmission finally engaged. I was able to get it home, where it sat until 10PM waiting for a tow truck. The next morning, first thing, I called to make sure I could get a loaner. I'm not missing more work for a 2015 car. This time they agree without needing to fight and away I go to work. 6 hours later they are "done". When I pick up the car, they explain what they did "tighten pin 5 and flashed the PCM" sounds awfully xxxx familiar, doesn't it? I express my distrust of the fix, but they assure me this is definitely fixed now. I'm sure I'll be seeing them again in a month. I'm just SO happy that this is a 2 year lease and I only have 10 months left. Maybe I can make there before I die in a terrible car accident because this piece of garbage can't be fixed. More
by jdolluc
Employees Worked With
Adam Burwell
August 11, 2015
Service visit on Aug. 7 As always, the guys were very helpful and listened to the problems I was having with the vehicle. The only complaint I have is not with the dealer its As always, the guys were very helpful and listened to the problems I was having with the vehicle. The only complaint I have is not with the dealer itself, but rather with the fact that I have had to come in so many times for issues with the van. I am beginning to question the quality of chrysler's products. More
by Iamelmo23
August 02, 2015
GREAT SERVICE I always get expert care for my vehicles when I bring them in for service. Bill Whipple always answers my questions and does a wonderful job of gettin I always get expert care for my vehicles when I bring them in for service. Bill Whipple always answers my questions and does a wonderful job of getting my vehicle in quickly and on my schedule. THANK YOU! I don't worry when I bring it in for service I know it will be done right. More
by bigdurk
August 02, 2015
Great experience with the sales team. I worked with Don Weiland, everything he stated to me about my purchase was true, no surprises. Everyone I dealt with was great. Both service and sale I worked with Don Weiland, everything he stated to me about my purchase was true, no surprises. Everyone I dealt with was great. Both service and sales. More
by Big D
July 29, 2015
Routine maitenance Had routine maintenance (LOF, tires rotated, multi point inspection) done after a 5,200+ mile trip to Idaho and Wyoming. As always, they did it in a t Had routine maintenance (LOF, tires rotated, multi point inspection) done after a 5,200+ mile trip to Idaho and Wyoming. As always, they did it in a timely fashion as I usually wait for the routine servicing. Asked to check the air filter as I had driven on a number of dusty dirt roads. Air filter was A-OK and did not need to be replaced. Always had confidence that they were telling me straight and not upping the bill. More
by Old guy
Employees Worked With
Bill Whipple
June 04, 2015
Great customer service! I had an appointment on June 3 2015 at the Ganley Village Dodge in Painesville Ohio and Shannon Klucaric courteous and friendly. She is great! I had an appointment on June 3 2015 at the Ganley Village Dodge in Painesville Ohio and Shannon Klucaric courteous and friendly. She is great! More
by Bipsy4me
Employees Worked With
Shannon Klucaric
May 19, 2015
Jeep service My first time here and impressed. The service advisor was friendly, professional and very informative about my service. The kind of customer service I My first time here and impressed. The service advisor was friendly, professional and very informative about my service. The kind of customer service I look for. More
by Libraxoxo
Employees Worked With
Adam Burwell
October 24, 2014
Good service Work was done in a timely manner and correctly. Bob found our insurance still in effect and saved us money. We have dealt with this dealership since Work was done in a timely manner and correctly. Bob found our insurance still in effect and saved us money. We have dealt with this dealership since 1972 and have always had good service. More
by the1boppa
Employees Worked With
Bill Whipple and Bob Walker, Bill Whipple
June 03, 2014
Worst Experience Ever Problem was not solved, Service center was rude. Sent to another dealership and still was not fixed. I would not reccommed because they cannot fix the Problem was not solved, Service center was rude. Sent to another dealership and still was not fixed. I would not reccommed because they cannot fix the problem the first time. More
by Twhite0506
Employees Worked With
Carshawn, Bob or Billy
