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Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville - Service Center

Painesville, OH

3.4
90 Reviews

90 Reviews of Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville - Service Center

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February 02, 2023

The service department has failed me twice. Now I call and no response. Email no response. More

by Chris Craft
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Cleek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marc McEwen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2023 -

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Hi Chris, thank you for your feedback. We are sorry that your experience at Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 26, 2023

Justin Cleek and his team was awesome as always! ! I am sure to be back More

by angel.victor82
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cleek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville. We are always more than happy to assist you if anything else comes up. Take care!

January 14, 2023

Service was great Mike was very friendly and helpful made experience easy thank you very much More

by mdthomas7264
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville! Please don't hesitate to reach out to us if there's anything more we can do!

January 14, 2023

Had problem with my truck and the service department went above and beyond with the repairs. Very satisfied. More

by Wizard
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Coolidge
Jan 19, 2023 -

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

July 08, 2022

Item had wrong part number and picture in line ,I NEEDED THE SHORT CARGO BED LINER and what was sent was the large one and was told there was only the one size. I told him to go on AMAZON check out the diff More

by theralin_1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ron Dawes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Jul 11, 2022 -

theralin_1 responded

I had called to say sorry for the order sent back, that I made a mistake. Your picture on AMAZON showed the short version of the cargo tray and that is what I wanted .The person in the parts area said there was only one cargo tray and to a point he was correct. Mopar Cargo tray 82215677AB Mopar Molded Cargo tray is what you stock 82214032 I checked your web-sit and didn't find the cargo tray which is the one I wanted.

May 06, 2022

Ganley Village is INCREDIBLE! From the service advisors,techs,parts department they all are extremely helpful and always kind. Whenever I bring my car in for service I’m treated l More

by molyneuxbrad
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Kukwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cannato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Kukwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cleek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Waterwash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc McEwen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2022 -

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 06, 2022

great service with friendly faces. My vehicle was diagnosed and fixed in same day. I'm very pleased!!! More

by duecedeez
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ron Dawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cleek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Switalski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2022 -

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Hi Duecedeez, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 04, 2022

Below is a letter submitted on my behalf to the General Manager. I received no response. NEVER LEAVE YOUR VEHICLE AT THIS SERVICE DEPARTMENT. Dear Mr. Campola, I dropped my 2018 Wrangler off April 27 More

by stony2018
Overall Experience
Recommend Dealer
No
Employees Worked With
Bill Cannato
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2022

Probably worst car buying experience I've ever had. Luis was good and Jeff the finance guy was really good, but everything past that wasn't. From the car being sold from underneath me hours before I go More

by awaldruff
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
August 05, 2021

brought my wrangler in for warranty repairs after the problems where figured out the advisor kept claiming none of my repairs where covered by either my extended warranty nor my jeep cpo warranty. after More

by Mike
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
mark
Aug 05, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Hi Mike, Thank you for taking the time to leave your feedback. We strive to provide our guests with the best experience possible and would like to learn more about your recent experience with our Service Team. If you would like to share more details of your visit, please reach out to me at your earliest convenience. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

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