Ken Ganley Chrysler Dodge Jeep Ram Mentor

Purchased a used truck Excellent experience. They have a large selection of vehicles to choose from. Sales was very helpful. Nick Artino was awesome. Answered all my questio Excellent experience. They have a large selection of vehicles to choose from. Sales was very helpful. Nick Artino was awesome. Answered all my question and really treated us like VIP. I could not be happier with my buying experience. More

Great experience! This was a great dealership to work with. We chose the vehicle we wanted, Nick located it and got it to us. Let’s face it, no one enjoys buying a car, This was a great dealership to work with. We chose the vehicle we wanted, Nick located it and got it to us. Let’s face it, no one enjoys buying a car, it’s a painful process. Nick was easy to work with and made it a more pleasant experience. When we picked up our new Pacifica he was great with our kids, and was very helpful when showing them how to use the entertainment system. More

Worst service experience ever!! I called 2 weeks ago about a chirping noise on my wife's 2016 Jeep. To me it sounded like an idler pulley, I talked to a service adviser and asked hi I called 2 weeks ago about a chirping noise on my wife's 2016 Jeep. To me it sounded like an idler pulley, I talked to a service adviser and asked him to "LOOK AND LISTEN" to confirm that was it. My wife took it in for the appointment because I was busy that day. (2/2/19) The first thing that was done was a $100.00 diagnostic that was not asked for nor needed. THE FRICKIN' NOISE GAVE IT AWAY!! Ended up that the power steering pump was dripping and getting on the belt causing the noise. Once again, didn't need diagnostic to see this. Was told that the oil pan gasket was leaking...NOT. Fluid from leak was oozing onto pan. Sprayed pan with brake cleaner and has been dry since. The pump and belt was quoted out at $362.00 P&L. Took the Jeep to another service garage that I deal with and was quoted $107 parts and $80.00 labor. I was standing next to the Jeep as it was being raised on the lift. The plastic shield under the engine was basically dangling there. The 3 screws in the front and the 3 screws in the back were never put back in. The only thing holding it were the push in clips on the upper sides. REALLY?? My wife left Ganley basically with an overpriced car wash that day. I am sure that had I been the one taking the vehicle in that day, the diagnostic would not have been done. But what does a woman know, right? I gotta tell you Justin, Very disappointed with what that dealership has become. Been going there since 1998 for MANY vehicle purchases and service. Village Dodge had a very homelike atmosphere, and you were treated like a person, not a dollar sign. Nothing against you, but Ganley ruined that. More

Great customer service I had an issue with my vehicle and took it to the dealership. They did everything in there power to help resolve the issue. Bob Kukwa contacted me per I had an issue with my vehicle and took it to the dealership. They did everything in there power to help resolve the issue. Bob Kukwa contacted me personality and met with me face to face at the dealership to make sure the issue got resolved. Highly recommended dealership. More

Pathetic Service Department I have had nothing but issues getting service done to my truck. After purchasing a $50,000 truck, I would expect some level of urgency to get my issue I have had nothing but issues getting service done to my truck. After purchasing a $50,000 truck, I would expect some level of urgency to get my issue taken care of. Not only does it take 3 weeks to get your vehicle in, they rarely have loaner cars available. They do not go out of their way to be a convenience to you at all (except Bill Whipple, he at least tried to help). One of the service techs, Jeff, even refused to listen to a 10 second video on my phone I took so that someone can hear the noise coming from my truck (and totally disrespected Bill W). He was "off the clock" so helping a customer for 30 seconds is apparently out of the question. When my truck was in for service, I called at least 5 times to get an update. Each time I was asked to leave my name and number and I'd receive a call back. That never happened. Every time I'm in there, no one even acknowledges that I'm there. I have to go out of MY way to find someone to talk to me. I specifically called and asked to talk to the Service Department Manager, and I was not once connected. This has been a very eye opening experience for me. Ganley lost a loyal Ram customer this week due to their service department More

Great Service and Selection I walked in expecting it to be a stressful experience, however I was helped by Todd, who was extremely informative and courteous. The vehicle selectio I walked in expecting it to be a stressful experience, however I was helped by Todd, who was extremely informative and courteous. The vehicle selection on the lot was superb and I felt that I had every option of vehicle type available to me. More

No Deal Second time here to try and get numbers for a truck. Total waste of time. They don't seem to respect you time at all. You HAVE to do it there way. Second time here to try and get numbers for a truck. Total waste of time. They don't seem to respect you time at all. You HAVE to do it there way. They can't even give you a sales number if you have a trade unless they see your trade first if you have one. To me it is simple we did it at other dealers I worked for, customer wants a sales number give them one, it worked very well for us. Here they just can't do it. If you upset Rick Campola because you buy somewhere else because you found a better deal and he didn't want to even match it, he will really waste your time. My fault for letting him. There is a story behind that. Eric Thompson was the salesman, I know they talked. He flat out lied to my wife when she got there, not to sure why he thought he could get away with that. More