Ken Ganley Chrysler Dodge Jeep Ram Mentor

Bought a 2017 ram. Fastest I’ve ever got in and out of a dealership. I will do business with them again Fastest I’ve ever got in and out of a dealership. I will do business with them again More

Ben T was phenomenal with helping me find the perfect car for longevity! The process was smooth, every one was friendly, and I walked out with the biggest smile on my face! Highly recommend scheduling an app for longevity! The process was smooth, every one was friendly, and I walked out with the biggest smile on my face! Highly recommend scheduling an appointment with Ben Talmo to find your next car! More

I recently took my 2020 Ram 1500 Rebel to Ganley for troubleshooting, and I couldn’t be more impressed with the experience. From the moment I arrived, the staff was friendly, professional, and genuinely troubleshooting, and I couldn’t be more impressed with the experience. From the moment I arrived, the staff was friendly, professional, and genuinely focused on helping me get my truck back on the road. The service team quickly diagnosed the issue and kept me informed throughout the process. Their troubleshooting skills were outstanding, and they were able to identify and address the problem efficiently. What really stood out was their commitment to customer service—they took the time to answer my questions, explain the repairs, and ensure I was comfortable with the work being performed. The entire experience was fast, stress-free, and professional. It’s refreshing to find a dealership that combines technical expertise with exceptional customer care. I highly recommend Ganley to anyone looking for honest, knowledgeable, and friendly service. They have earned my trust and future business. Thank you to the entire Ganley team for a fantastic experience! Jim, you and your customer service team and the technicians are the best in town. Thank you! More

If you are looking for a dealership that takes care of you even after you purchase your next vehicle, go to Ken Ganley Chrysler, Dodge, Jeep, and Ram in Mentor! They will take care of you! you even after you purchase your next vehicle, go to Ken Ganley Chrysler, Dodge, Jeep, and Ram in Mentor! They will take care of you! More

Excellent experience all around. I have leased 2 rams through ganley mentor. I cant recommend them enough! I have leased 2 rams through ganley mentor. I cant recommend them enough! More

I recently bought a vehicle for my son and Nicky was my sales representative. She was very helpful getting me into something I was looking for, a good first car. Nobody at the dealership was pushy and it w sales representative. She was very helpful getting me into something I was looking for, a good first car. Nobody at the dealership was pushy and it was a very relaxed buying atmosphere. The manager Justin even took the time to come say hello. All and all it was a great experience and I will definitely do business at Ganley CJDR again! More

Attention to detail is great. Not pushy but effective. The right kind of sales person. Not pushy but effective. The right kind of sales person. More

We have been going to Ganley for years and completely trust the sales staff and management to provide fair pricing for both new cars and trade-ins. Additionally, the support they provide after purchase i trust the sales staff and management to provide fair pricing for both new cars and trade-ins. Additionally, the support they provide after purchase is much appreciated. More

I recently completed a vehicle purchase at this dealership, and what happened afterward raised serious concerns about their practices. My salesperson, Nicky, was unable to complete my sale withi dealership, and what happened afterward raised serious concerns about their practices. My salesperson, Nicky, was unable to complete my sale within the agreed 90‑minute window and moved on to another customer. Because of that, the “required” connected‑vehicle app setup was never finished. When I tried to complete it myself later, the app told me to contact an agent. When I reached an online representative, I was told the dealership still had steps to finalize. I emailed Nicky asking her to complete whatever was needed on their end. Instead of contacting me, she logged in as me, checked consent boxes in my name, and digitally signed my name without my knowledge or authorization. There is never a legitimate reason for a dealership employee to impersonate a customer or sign anything on their behalf. If something required my approval, I should have been contacted directly. What makes this worse is that, while I was still at the dealership, Nicky casually mentioned that some dealerships “just sign customers up for the app,” and that if that happens, I should reset the password. That comment now feels like an admission that this behavior is normalized. Because of these actions, I filed formal complaints with multiple agencies. Verified Filing / Case IDs: • Mentor PD Report — Report 22‑22486 • Ohio Attorney General Complaint — CDA‑212353‑K7B3D • BBB Complaint — 24877498 • FTC Identity Misuse Report — 202400964 • AUTOCAP Case — 26-535 • Stellantis Corporate Case — Pending assignment These filings were necessary because impersonating a customer and forging a digital signature is not a “miscommunication” — it is a breach of trust and a violation of basic consumer rights. UPDATE: The dealership did offer a financial remedy for the condition of the truck bed, which was not accurately represented at the time of sale. That portion has been resolved. However, I was still locked out of my warranty registration because it had been created using the salesperson’s personal email address instead of mine. UPDATE to the UPDATE: I ultimately resolved the app and registration issues myself by working directly with Uconnect Customer Care — without any assistance from the dealership. Customers deserve honesty, transparency, and respect. No dealership should be posing as the customer, checking consent boxes, or signing a customer’s name. The vehicle itself is perfectly fine — it could have been purchased anywhere. The problem was the dealership’s conduct, which is why multiple formal complaints were filed. More

Fast service and a comfortable lounge to wait in. ALSO, ladies, they have a female service advisor!! ALSO, ladies, they have a female service advisor!! More