Ken Ganley Chrysler Dodge Jeep Ram Mentor - Service Center

Excellent The service department did an excellent job...true professionals!!! Other dealership can learn alot from them!! They went out if there way to make it The service department did an excellent job...true professionals!!! Other dealership can learn alot from them!! They went out if there way to make it truly an amazing experience!!! The best in the biz!!! More

Thinking outside the box to fix situation I had an issue with my forward collision warning sensor on my 2011 Dodge Durango Citadel. The service team at Ganley Village Chrysler Dodge Jeep Ram I had an issue with my forward collision warning sensor on my 2011 Dodge Durango Citadel. The service team at Ganley Village Chrysler Dodge Jeep Ram Fiat came up with a solution that just didn’t suggest replacing a bunch of parts but one that made the most sense for solving the issue of warning lights on the dash. Their flexibility and resolve in coming up with a solution that could be cost effect but also functional was great. Keep up the great work. More

AWESOME! My initial phone call to the service dept was answered by Deidra. She was very friendly, courteous and set up my appointment very professionally. The My initial phone call to the service dept was answered by Deidra. She was very friendly, courteous and set up my appointment very professionally. The day of my appointment, I was immediately greeted by Oliver. He was very courteous, professional and very helpful, and answered all my questions. I would also like to offer many kudos to Don Weiland; my most awesome-est salesman! Thank you More

Quick! Went to get an oil change and ended up finding something on the lot. From beginning to end we were there a total of 4 1/2 hours and had the best time Went to get an oil change and ended up finding something on the lot. From beginning to end we were there a total of 4 1/2 hours and had the best time with our sales guy Nick Artino. He was very efficient and professional and we could not be more pleased with our new Jeep. More

Bill Whipple is a true asset to your company. Bill Whipple understands the meaning of customer service and goes above and beyond for his customers. Bill is a true professional and has the knowledg Bill Whipple understands the meaning of customer service and goes above and beyond for his customers. Bill is a true professional and has the knowledge and experience to educate customers. Bill is asset to your customers and because of him I will continue to use your dealership for my service needs. Thank Bill I appreciate all your help. More

Overall a great experience I had a great experience. I scheduled my truck for a recall and oil change. I arrived on time they took it right in. I hope to receive coupons for ser I had a great experience. I scheduled my truck for a recall and oil change. I arrived on time they took it right in. I hope to receive coupons for service in the future. More

Service & recall Good price on oil change & tire rotation and fix the recall Bill keep me inform of what was happening Thank You for all the hard work Good price on oil change & tire rotation and fix the recall Bill keep me inform of what was happening Thank You for all the hard work More

Service appointment I am very pleased with my experience with PAULA. I had called to schedule my appointment then unfortunately I had to cancel and reschedule she has exc I am very pleased with my experience with PAULA. I had called to schedule my appointment then unfortunately I had to cancel and reschedule she has excellent customer service. I am very pleased with my experience. More

extended warranty service for blind spot sensor replacement after only 2 years the right side blind spot sensor & wire harness failed due to Chryslers poor design and placement. I'm glad I purchased the $2200 e after only 2 years the right side blind spot sensor & wire harness failed due to Chryslers poor design and placement. I'm glad I purchased the $2200 extended warranty because I have no idea on what this would have cost. When I You Tubed how to fix this problem you can clearly see the design flaw and how the moisture gets into the sensor to make them fail. When Damiler sold out to Fiat I can clearly see that the quality of the vehicles & products have gone down. My 2008 T&C that I traded in on this 2015 was a better vehicle. More

Good Support Staff Paula at Ganley Village booked my appointment for a recall, and she cited other "outstanding" recalls, also. Even though the other recalls had been Paula at Ganley Village booked my appointment for a recall, and she cited other "outstanding" recalls, also. Even though the other recalls had been already addressed, she's the only one at any dealer who brought these to attention during my initial phone call to schedule the appointment. Once, another dealership never bothered to research my car's records while scheduling a recall appointment thus prompting me to make unnecessary plans and trip to the dealership. Paula corrected my records and went the extra mile to offer transportation if needed. More