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Ken Ganley Ford Norton
Norton, OH
3,337 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 3,337 reviews
September 24, 2019
Came in for a oil change and tire rotation Got a oil change and tire rotation, happy with the service I received. Took a little longer than expected since I had an appointment. Waiting area Got a oil change and tire rotation, happy with the service I received. Took a little longer than expected since I had an appointment. Waiting area had comfortable chairs. Even had free coffee and popcorn which was nice. More
by Maynardlaceup
Employees Worked With
Bob Bowser, Jeff Yeager
September 23, 2019
Great service and very friendly environment. I was working with Sam Adrian while at Ganley. I came in looking for a specific vehicle and already had financing in mind. Unlike some other places th I was working with Sam Adrian while at Ganley. I came in looking for a specific vehicle and already had financing in mind. Unlike some other places there was no push towards their financing besides just asking if i was interested, Sam is a very friendly guy and I greatly enjoyed working with him! Highly recommend going to Ganley and working with Sam if you ever need a vehicle. 10/10 experience to me. More
by Jacob M.
Employees Worked With
Sam Adrian
September 21, 2019
best dealership for service Very professional service department, Service advisor, Fulton Benya, was very helpful and friendly. Comfortable customer lounge and free coffee. In an Very professional service department, Service advisor, Fulton Benya, was very helpful and friendly. Comfortable customer lounge and free coffee. In and out in a timely manner. More
by dly
Employees Worked With
Fulton Benya
September 19, 2019
All around great! Service manager was very professional and personal and listened to my concerns. He asked questions and then made sure I understood the procedures req Service manager was very professional and personal and listened to my concerns. He asked questions and then made sure I understood the procedures required. My vehicle had to stay over night and they were quick to provide a vehicle. Service was completed in a timely manner and I was back driving my own vehicle in no time. Very personal and professional and an all around great experience for having to take your vehicle in for service. More
by Wendiemm
Employees Worked With
Scott Spath In service
September 15, 2019
No complaints. No complaints, service was good and completed in a timely manner. I have used Ganley in the past and always leave there feeling good about the ser No complaints, service was good and completed in a timely manner. I have used Ganley in the past and always leave there feeling good about the service done to my Ford Fusion. More
by Dave
Employees Worked With
Scott in the service department. Not sure of hi last name, but he did a very good job.
September 14, 2019
Sales MANAGER - Typical LIAR This wasnt my first vehicle purchased at Ganley Ford , but due to the Sales Managers LIES it is my LAST. This has nothing to do with the vehicle itse This wasnt my first vehicle purchased at Ganley Ford , but due to the Sales Managers LIES it is my LAST. This has nothing to do with the vehicle itself. I admit that when signing the papers I missed the deception. When making the deal I specifically stated I wanted the FORD extended warranty , and was told it would be part of the deal, only to later discover ( after reviewing papers at home days later) that I was sold a third party , sub-par , and shorter term contract - than I had agreed to when making the deal. These little details are things that keep or chase off customers. I will NOT be back for future purchases. More
by Sales Manager is a Liar
Employees Worked With
Dont know the name of the LIAR
September 13, 2019
Wonderful First Time Buyer Experience We purchased a 2019 Ford Fiesta, our first new car purchase. Billy Otto was wonderful. I would highly recommend this dealer and Billy the Car Guy! We purchased a 2019 Ford Fiesta, our first new car purchase. Billy Otto was wonderful. I would highly recommend this dealer and Billy the Car Guy! More
by crickee33
Employees Worked With
Other Employees :
Amie Skidmore, Derrick Graybill, Billy The Car Guy
September 11, 2019
quality is still job 1 I enjoyed the experience, on this particular day I would say i'm completely satisfied. I would recommend that you explore a space for cars that can't I enjoyed the experience, on this particular day I would say i'm completely satisfied. I would recommend that you explore a space for cars that can't be picked up during business hours, I was told I could park it at the body shop 1/4 miles away then walk back to my work vehicle to pick up my vehicle after work, very inconvenient. More
by mr murphy
Employees Worked With
Jeff Yeager
September 07, 2019
Excellent Service Visit Paul Asano took great care of me and my F150. He kept me informed of the progress during oil change/tire rotation and let me know if additional servi Paul Asano took great care of me and my F150. He kept me informed of the progress during oil change/tire rotation and let me know if additional services my truck is due for. I also appreciate that he asked if I wanted it washed since I had just detailed it. Thank you so much, Paul-great visit! More
by Cherylmorris711
Employees Worked With
Paul Asano
September 06, 2019
Fantastic experience.. I went into the dealership "car shopping" with no idea what I actually wanted in a new car. But I had leased 3 other cars over the years from Ford an I went into the dealership "car shopping" with no idea what I actually wanted in a new car. But I had leased 3 other cars over the years from Ford and was quite satisfied. So Bredlen helped me and was patient while we "car shopped". I knew what I didn't want so that was a start to find my new car which ended up being a 2019 Ford Ecosport SE. And I LOVE IT! I feel special just driving it - thanks to all that was involved. Alice More
by Happycargirl
Employees Worked With
I GIVE EVERYONE FROM CUSTOMER SERVICE TO FRIENDLINESS 5 STARS !!!!, Amie Skidmore, Chad Warner, Bredlan Harper
