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Ken Ganley Ford Norton

Norton, OH

4.8
3,139 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,139 reviews

July 26, 2023

Service was excellent and done in timely manner. You need to update hours on website. More

by joseph.massey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Jul 27, 2023 -

Ken Ganley Ford Norton responded

Thank you for your feedback! We will certainly take a look at our website and update it! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

July 25, 2023

Mark in diesel shop addressed th issue I was having on my F250 problem and repaired promptly. More

by macshak58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Igleheart
Jul 25, 2023 -

macshak58 responded

Mark in diesel shop addresses the issue I was having on my F250 and corrected the issue

Aug 01, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Mark delivered such a great experience!

July 24, 2023

Franco is amazing if you need a vehicle come here they will help you.I won’t go anywhere else More

by daniellegoins935
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words for Franco, and for choosing Ken Ganley Ford Norton! Congrats on your new purchase, and let us know if we can be of any more assistance!

July 23, 2023

The Lord blessed me with a beautiful vehicle at a time in my life where, previous to this time, an illness and a serious on the job injury resulted in a surgery and not being able to walk without a walker More

by H LeF
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Pinjuh
Jul 24, 2023 -

Ken Ganley Ford Norton responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford Norton!

Jul 24, 2023 -

Ken Ganley Ford Norton responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

July 22, 2023

Franco was fantastic helping me through the process of buying my truck. I highly recommend Franco and the team at Ken Ganley Ford! More

by Xarmydoc98
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words for Franco, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again!

Jul 24, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 22, 2023

Great people to work with. Very fair negotiation on a used vehicle I purchased. Car was ready when I came to pick it up. Transaction was very quick and easy. Definitely a good More

by Slupe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sean Pangburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell
Jul 24, 2023 -

Ken Ganley Ford Norton responded

Congratulations on your new vehicle and thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jul 24, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 21, 2023

Scott was ok. He was not very friendly and made me feel like I was bothering him. I am very happy with my car repair overall. Thank you More

by bartimaeus42470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Ken Ganley Ford Norton responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

July 20, 2023

I am so very pleased the employees stayed beyond their closing time to assist me with my purchase! The Finance Department worked with me to get my payments to be where I needed them to be. I absolutely lo More

by dew710
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Peticca
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell
Jul 21, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford Norton!

July 20, 2023

I had an exceptional experience at Ganley Ford in Norton. The overall process purchasing my vehicle was second to none while Joe and the rest of the staff catered to our every need throughout or visit. Hav More

by Jmellebruch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Peticca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Ken Ganley Ford Norton responded

It's great to hear that Joe and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new vehicle and thank you for choosing Ken Ganley Ford Norton!

July 19, 2023

Helpful and knowledgeable staff, went out of their way to make sure we were well taken care of. More

by mtmcclelland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Taylor-Mitchell, Christian Rodriguez
Jul 20, 2023 -

Ken Ganley Ford Norton responded

Thank you for your very kind review and congratulations on your new vehicle! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

Jul 20, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

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