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Brianna Worthington
Brianna Worthington at Ken Ganley Ford Norton

Brianna Worthington

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
189 Reviews

Dealership Experience

5 yrs, 4 mos

4.9

189 Reviews

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189 Reviews of Brianna Worthington

September 22, 2026

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Employee Rating

Handled my phone call very professionally the technician that came out was very professional and took the time to do the repair correctly I have not driven the vehicle since then so I really don't know whet More

by chassisguy3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob simons

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Sep 22, 2026

Ken Ganley Ford Norton responded

Your note about our phone support and the technician’s thorough care highlights what we strive for in our service department. Thank you for sharing your experience and for the five-star review. Once you’ve had a chance to drive your Ford, please let us know how it’s performing.

September 08, 2026

Dealership Rating
Employee Rating

They were really cooperative and helpful. Got us and got our service done and got us back on the road without any problems. More

by Reh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

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Sep 08, 2026

Ken Ganley Ford Norton responded

We’re glad the service on your F-450 got you back on the road trouble-free. Hearing that you found our team cooperative and helpful means a lot to our service department.

August 25, 2026

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Employee Rating

Always great service each time in for work. Last visit was for some brake work, Brianna went above and beyond. More

by Jason O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

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Aug 25, 2026

Ken Ganley Ford Norton responded

Knowing our service has met your expectations every time means a lot to our team. We’re glad Brianna could go above and beyond during your recent brake service on your Ford Maverick. Your kind words and five-star rating are truly appreciated.

August 15, 2026

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Employee Rating

Exceptional, professional, friendly service done right the first time! I have all my vehicles service at Ken Ganley Ford. Why would ai go anywhere else?? More

by adamsiebarth1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, John Kirchenbauer, Fulton Benya, Scott Spath, Kevin Kneebusch, Ashley Neely, Mike Robinson, Alan Kinnaird

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Aug 15, 2026

Ken Ganley Ford Norton responded

Knowing the service on your Ford Ranger was completed correctly on the first visit is rewarding for our service department. Your trust in us for all your vehicles means a lot to our team.

August 08, 2026

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Employee Rating

Fixed my problem immediately, fair price, and even drove my car back to my home at no charge! More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 08, 2026

Ken Ganley Ford Norton responded

Our service team was pleased we could repair your Escape so quickly and at a fair price. Hearing that the free home delivery made things easier means a lot to us.

August 01, 2026

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Employee Rating

Excellent work right on time good job I'll come in your very good job More

by shondtucker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Ashley Neely, Mike Robinson

Print
Aug 01, 2026

Ken Ganley Ford Norton responded

It’s great to hear the service on your Ford F-150 was completed right on schedule and met your expectations. We look forward to assisting you again whenever you need us. Thank you for your kind feedback.

August 01, 2026

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Employee Rating

Everything was great. Short wait time, courtesy, professionalism. I would definately refer others to you. More

by mikeym2955c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Ashley Neely, Mike Robinson, Alan Kinnaird

Print
Aug 01, 2026

Ken Ganley Ford Norton responded

It’s great to hear the quick turnaround, courteous staff, and professional service on your Ford made a positive impression. We’re honored that you’d recommend us to others. We look forward to welcoming you back.

July 15, 2026

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Employee Rating

Always helpful easy to access and schedule service appointments. Brianna always goes above and beyond I like the break down of what service needs done and cost of each service. More

by Jonesje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 15, 2026

Ken Ganley Ford Norton responded

Great to hear scheduling appointments is straightforward and that Brianna’s support made everything clear. We’re pleased the breakdown of needed services and costs met your expectations. Let us know when you’re ready for your next Ford service appointment.

June 30, 2026

Dealership Rating
Employee Rating

I recommend them to be one of the best friendly people I have met since I moved to Akron here from Maryland..I trust they will keep up the good work. More

by kwasiboateng787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath, Ashley Neely, Mike Robinson

Print
Jun 30, 2026

Ken Ganley Ford Norton responded

It’s great to know our team provided a friendly experience as you settled in Akron from Maryland. Thank you for trusting us with your Ford Explorer service and for recommending our staff. We look forward to continuing that level of care for you.

June 22, 2026

Dealership Rating
Employee Rating

The entire staff is great. I wouldn’t take my car anywhere else for service More

by tbyers4522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Ashley Neely, Mike Robinson, Alan Kinnaird

Print
Jun 22, 2026

Ken Ganley Ford Norton responded

It’s wonderful to hear our staff earned your confidence. We look forward to keeping your Ford running smoothly each time you stop by.

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