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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,188 Reviews

1,188 Reviews of Ken Ganley Ford Norton - Service Center

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May 13, 2025

They were very professional got me in did what I asked in a timely manner More

by SHAWNTBOWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton. We look forward to having you as one of our valued customers for many more years to come!

May 13, 2025

Polite, clean, on time They treat your car likes their own Top quality great techs More

by boldry
Recommend Dealer
Yes
May 13, 2025 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

May 10, 2025

Came in for the "Works" on my Explorer. I waited for the maintenance to be completed. I was in and out in less than an hour. As part of the service, I also got a complimentary car wash. Eve More

by STEVENGKARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot recall her name, first desk on left as you walk in.
May 10, 2025 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 10, 2025

This most recent experience was tense. I was told I would have my vehicle by Monday evening but had to leave it because the part I needed was apparently used for another car/truck. This wo More

by jdyeager1
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
May 11, 2025 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

May 05, 2025

Ganley is always honest. Straight and up front pricing. Nice people all around. Ganley is always honest. Straight and up front pricing. Nice people all around. My 'go too' de More

by Jayestim80
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
May 05, 2025 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!

April 30, 2025

The service was perfect! And my car was ready within the hour. Thank you so much! More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Apr 30, 2025 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 27, 2025

One of the best experiences I've had especially with dealing with Summit Toyota since I've bought my car and they were not able to tell me what's going on with my car and for me to take it to Ford and f More

by lashaeoliver1997
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Apr 27, 2025 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

April 24, 2025

Love the shuttle service and quality work on our fleet of trucks. Great parts department. Always have everything we need in stock. More

by Buckeyerv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

April 23, 2025

Went in for an oil change, and they noticed a recall on my car and fixed it. I knew nothing about it More

by helenlkline
Recommend Dealer
Yes
Apr 23, 2025 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

April 19, 2025

I was very pleased with my purchase experience when I bought this car. Very little trouble but the repairs were very costly (for me). Car repairs were done quickly and I'm back on the road. The N/C se More

by rwilson0307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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