Ashley Neely
Ashley Neely at Ken Ganley Ford Norton

Ashley Neely

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
144 Reviews
4.9

144 Reviews

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144 Reviews of Ashley Neely

October 23, 2026

Dealership Rating
Employee Rating

They're really kind they helped They're kind of thoughtful they think about their customers they're going through. I hope you get through your deal. More

by Kjackson1735
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Oct 23, 2026

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

October 23, 2026

Dealership Rating
Employee Rating

A very pleasant, respectful, comfortable environment My service was handled with care kindness. Also, all the employees are very helpful and hands-on. I appreciate the wonderful service. More

by camishajlove24
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Oct 23, 2026

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

October 17, 2026

Dealership Rating
Employee Rating

Easy scheduling, quick service, friendly service department Got out earlier than expected. Car was washed as well More

by STEVENGKARL
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Oct 17, 2026

Ken Ganley Ford Norton responded

Thank you for the five-star review and your kind words. We’re glad scheduling was hassle-free and that your Explorer was ready sooner than expected, freshly washed and waiting for you.

October 16, 2026

Dealership Rating
Employee Rating

Excellent communication, explained repairs, done promptly, and came back clean. Technician did a good job took care of everything like it was thier own More

by boldry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2026

Ken Ganley Ford Norton responded

We’re glad the service on your F-150 was transparent and efficient. Hearing that our technician treated it like their own and returned it clean means a lot to our service team.

October 15, 2026

Dealership Rating
Employee Rating

Very professional and helpful. They got me in a timely manner and answered all my questions. More

by jessmith50
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Oct 16, 2026

Ken Ganley Ford Norton responded

Our service team is pleased we could get your Ford Flex in promptly and address all your questions. Knowing you found our service professional and helpful means a lot to us.

October 02, 2026

Dealership Rating
Employee Rating

My experience was fantastic! Ashley Neely was very kind and considered. She answered my questions right away... Thank you Ashely and Ken Ganley Ford... More

by Dnice1234
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Oct 02, 2026

Ken Ganley Ford Norton responded

Knowing that Ashley’s quick, thoughtful answers made your visit fantastic means a lot to our service team. We’re glad the service on your Ford Explorer met your expectations.

October 01, 2026

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Employee Rating

They always do a great job in a timely manner. Best prices around and the Friendliest place. Great job Ganley!!! More

by hanjoma1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2026

Ken Ganley Ford Norton responded

Your note about our quick, friendly service and competitive pricing highlights what we aim to provide every time. Knowing your praise means a lot to our service department, and we’re glad to deliver that level of service on your Ford F-150.

October 01, 2026

Dealership Rating
Employee Rating

Customer service is always exceptional. Everything from the scheduling process to the complimentary shuttle and the quality/cost of the service are excellent. More

by bethmgreenwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington

Oct 01, 2026

Ken Ganley Ford Norton responded

Knowing our streamlined scheduling, complimentary shuttle, and great-value service met your expectations means a lot to our service department. We’re glad we could deliver exceptional care for your Mustang Mach-E. Thank you for your kind words and the five-star rating.

September 26, 2026

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Employee Rating

Easy in and easy out. Everything went smoothly and appreciated the car wash too. Thanks More

by dfrase_taylorbev
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Sep 26, 2026

Ken Ganley Ford Norton responded

Thank you for trusting our service department with your Ford. We’re happy your visit was quick and smooth and that you enjoyed the complimentary car wash.

September 23, 2026

Dealership Rating
Employee Rating

They took care of my scheduled service as planned. ..som additional items were discovered and Ashley communicated well with me and even got repairs done under warranty. More

by robn537
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Sep 23, 2026

Ken Ganley Ford Norton responded

Your Ford F-250 is in great hands. We’re pleased Ashley kept you in the loop on your scheduled service and secured warranty coverage for the additional repairs she discovered. Knowing your service went as planned and extra work was handled smoothly means a lot to our team.

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