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Ashley Neely
Ashley Neely at Ken Ganley Ford Norton

Ashley Neely

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
123 Reviews
4.8

123 Reviews

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123 Reviews of Ashley Neely

August 01, 2026

Dealership Rating
Employee Rating

Excellent work right on time good job I'll come in your very good job More

by shondtucker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Brianna Worthington, Mike Robinson

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Aug 01, 2026

Ken Ganley Ford Norton responded

It’s great to hear the service on your Ford F-150 was completed right on schedule and met your expectations. We look forward to assisting you again whenever you need us. Thank you for your kind feedback.

August 01, 2026

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Employee Rating

Everything was great. Short wait time, courtesy, professionalism. I would definately refer others to you. More

by mikeym2955c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Brianna Worthington, Mike Robinson, Alan Kinnaird

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Aug 01, 2026

Ken Ganley Ford Norton responded

It’s great to hear the quick turnaround, courteous staff, and professional service on your Ford made a positive impression. We’re honored that you’d recommend us to others. We look forward to welcoming you back.

July 28, 2026

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Employee Rating

Ashley does a great job, she keeps me constantly up to date and is very professional. Overall the dealer does a great job More

by Mmaxymiv
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Jul 28, 2026

Ken Ganley Ford Norton responded

Thank you for the wonderful review. We’re pleased Ashley kept you informed and maintained a professional approach while servicing your Ford Explorer. We appreciate your feedback and look forward to assisting you with any future needs.

July 26, 2026

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Employee Rating

Excellent service. Clean facility. Courteous and accommodating service techs. Answered any questions or concerns that I had. More

by MICKEY MANACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya

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Jul 27, 2026

Ken Ganley Ford Norton responded

Wonderful to read about your experience in our clean facility. We’re pleased that our technicians were courteous, accommodating, and answered your questions about your Ford. Fulton and our team appreciate your feedback and look forward to assisting you again.

Jul 28, 2026

Ken Ganley Ford Norton responded

Hi Mickey, thank you for your kind review! We are delighted to hear that you had an excellent experience at our facility. Our team is dedicated to providing top-notch service and making sure all of our customers' questions and concerns are addressed. We greatly appreciate your business.

July 23, 2026

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Employee Rating

Staff is very friendly. Service Department was punctual and very helpful. Was notified promptly when service was completed. More

by DIANAGEYER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

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Jul 24, 2026

Ken Ganley Ford Norton responded

It’s great to hear our staff greeted you warmly and that our service department handled your Ford promptly. We’re glad the notification let you know as soon as everything was finished. We look forward to assisting you again.

July 21, 2026

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Employee Rating

Very happy that they got me in quick to do my oil change, just wish you wouldn't charge your customers 2% for using a credit card. More

by gsexton012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 22, 2026

Ken Ganley Ford Norton responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 18, 2026

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Employee Rating

Great customer service Every one I have worked with over the years has been good and very professional. I have a Lincoln but choose your dealership for my service needs More

by Nancy
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Jul 18, 2026

Ken Ganley Ford Norton responded

It’s great to know Ashley and the team have provided professional care for your Lincoln Aviator over the years. We appreciate you choosing us for your service needs and look forward to seeing you again.

July 18, 2026

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Employee Rating

Great customer service The girl in customer service went above and beyond to help me. She represents the dealership greatly. More

by Nancy
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Jul 18, 2026

Ken Ganley Ford Norton responded

It’s great to learn that Ashley went out of her way during your Ford Expedition service. We’re thrilled she could provide such attentive assistance and ensure everything went smoothly. Thanks for highlighting her dedication.

July 18, 2026

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Employee Rating

Very very nice people work there. All t h e service writers are very knowledgeable about Ford cars More

by ediestudy47
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Jul 18, 2026

Ken Ganley Ford Norton responded

Thank you for your kind words about our service writers. It’s great to know they could provide knowledgeable care for your Ford Edge. Please reach out to Ashley if you need anything else.

July 17, 2026

Dealership Rating
Employee Rating

Service was great and the vehicle is running great. Ashley was easy to deal with. She was very helpful in getting the parts order and put on in a timely manner. More

by tomlucey08
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Jul 17, 2026

Ken Ganley Ford Norton responded

Delighted to hear your Ford Expedition Max is running smoothly after service. Ashley will be pleased her efforts to secure and install the parts promptly made everything easy for you. Thank you for trusting us with your vehicle.

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