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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,206 Reviews

1,206 Reviews of Ken Ganley Ford Norton - Service Center

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April 26, 2020

Always greeted by friendly people. When car is finished they make sure you understand all that was done and always make sure you don't have any questions. More

by CSALCHAK
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano
Apr 26, 2020 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

April 20, 2020

My experience today with Fulton was great! He was honest & open with the services I did and did not need, will definitely be back in the future for services More

by Meshellb913
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 20, 2020

Paul was very helpful from start to finish.i brought my jeep in for oil change Paul had called me to inform me that my jeep needed rear brakes n oil pan was leaking so the next day I brought it back in for More

by scrfpluc
Recommend Dealer
Yes
Employees Worked With
John Asano, Paul Asano
Apr 21, 2020 -

Ken Ganley Ford Norton responded

We are very happy Paul provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 20, 2020

All the people I had to talk to were very nice and helpful in the service department Paul made sure I understood what was going on with my truck and how he could be of service to get it right. Will ge More

by Jrmntucker 2005 Ford
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Apr 21, 2020 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 18, 2020

Great service experience. Service complete as promised. They even washed my truck. Paul is great to work with. Will be back when service is due. More

by paasano
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Prock, Mike Robinson , John Asano, Paul Asano
Apr 19, 2020 -

Ken Ganley Ford Norton responded

It's great to hear that Paul was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford!

April 17, 2020

Worked with service advisor John Asano In getting my car fixed, he was great kept me updated & had car finished on time with no problems very friendly & helpful. Highly recommend Ganley Ford!! More

by bmeade76
Recommend Dealer
Yes
Employees Worked With
John Asano
Apr 19, 2020 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with John and our team. We look forward to working with you again.

April 17, 2020

FAST PLEASEANT SERVICE I was very pleased with the service. Paul helped prevent an accident by letting me know just what was needed to repair my Juke. I will continue to go More

by SHIRLEYSRIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Apr 17, 2020 -

Ken Ganley Ford Norton responded

Shirley, Thank you for taking the time to tell everyone about your experience working with Paul and Ganley Team. We are glad you had a great experience. We hope to see you again for all your Juke's service and purchase needs. We appreciate your business and our team looks forward to serving you again soon!

April 16, 2020

I was completley pleased with my visit to the Service Department. In fact, my expectations were exceeded as my truck's service was completw under an hour. More

by LTCAB828
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Apr 17, 2020 -

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to provide a pleasant and efficient service experience, and we hope to see you again!

April 10, 2020

Paul was great to work with. He was prompt and called me with any issues that were found friendly and helpful and offered service with a smile More

by Emerlingj
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Apr 10, 2020 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ganley Ford. We will be sure to share your comments with Paul and the rest of our service team. We appreciate your business and hope to see you again soon!

April 09, 2020

Appreciate the good work and shuttle service.The Appreciate the good work and shuttle service. The salesman (Dez) I purchased the vehicle from took the time to talk to me while I was there to chec More

by RUSSELL.VANLIEW
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2020 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ganley Ford, Russell. We appreciate your business and hope to see you again soon!

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