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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,203 Reviews
Call Service Center (877) 839-4979

1,203 Reviews of Ken Ganley Ford Norton - Service Center

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December 08, 2023

Came in for recall. Left with broken window. Fixed. Left again with broken lock. Disgusted. More

by Paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Kirchenbauer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2023 -

Ken Ganley Ford Norton responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 03, 2023

Do a good job on my vehicle always done right a fair and honest I'm very happynd on time More

by BIGDADWAGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deven Legg
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Dec 04, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 30, 2023

Deven was very courteous and helpful. I appreciated the help. The dealership got us in and out quickly. More

by vergievirginia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Report | Print
Dec 01, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words for Deven, and for taking the time to leave us this wonderful feedback!

November 30, 2023

Deven is a great asset. Alway courteous and accommodating. Greatly appreciated. The truck is definitely more of a problem than the dealership. More

by Msabba123
Recommend Dealer
Yes
Employees Worked With
Deven Legg, Deven Legg
Report | Print
Nov 30, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Deven and our team, and we look forward to working with you again.

November 30, 2023

It was wonderful and fast. They washed the car also. Made sure I was happy. More

by re9w404
Recommend Dealer
Yes
Employees Worked With
Deven Legg, Deven Legg
Report | Print
Nov 30, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

November 29, 2023

Ganley is a dealership that always makes me feel like I've been treated fair and with appreciation. I always feel confident when I recommend them. More

by BrandonDWS
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Worthington
Report | Print
Nov 29, 2023 -

Ken Ganley Ford Norton responded

Thank you for your very kind review, Brandon. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

November 27, 2023

Very good service very helpful I liked the shuttle service that takes a lot of pressure off of trying to find a ride over all a pleasant experience More

by Bill Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Ken Ganley Ford Norton responded

Bill, Thank you for taking the time to share your feedback with us. Scott and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 26, 2023

Scott is great. Excellent service every time. I won't take my truck anyplace else. Great service More

by kennyb
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Spath
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Nov 27, 2023 -

Ken Ganley Ford Norton responded

Kenny, it's great to hear that Scott was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

November 25, 2023

Everyone was very nice and helpful the gentleman who took me home and picked me up was very helpful thank.you all. More

by sueedgington1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Report | Print
Nov 26, 2023 -

Ken Ganley Ford Norton responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 24, 2023

Excellent service! ! My truck's CSP work was completed in the timeframe I was told. Auto technician, Dave was very informative, in explaining work that was done. More

by Missylea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe, Aaron Forsythe
Report | Print
Nov 26, 2023 -

Ken Ganley Ford Norton responded

Hello Missylea, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. If you have any further questions, please give us a call. We're always happy to help!

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