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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,204 Reviews
Call Service Center (877) 839-4979

1,204 Reviews of Ken Ganley Ford Norton - Service Center

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October 02, 2023

I was overwhelmed by the service. The fellows that took me to and fro. And they washed my car. And fixed the problem with Efficiency. More

by csoratom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Handlebars and Austen.
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Oct 02, 2023 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Oct 03, 2023 -

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

September 26, 2023

First time there for the Works service. Service was fast and on time and done in little over one hour. More

by lwfolden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

September 25, 2023

The best there is… Thank you for the great service… John K is a great Service Manager. More

by Dnice1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad John and the team were able to help, and we hope to see you again!

September 19, 2023

They are always very helpful and informative. We have been customers for over 17 years. More

by chandler1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
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Sep 20, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Sep 21, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

September 17, 2023

Was able to schedule my service without too long of a delay, and they finished it the same day. Brianna was a pleasure to work with! More

by dmw_4814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear Brianna was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Sep 19, 2023 -

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. We are always more than happy to assist you if anything else comes up. Take care!

September 03, 2023

Excellent service on my RV which has Ford engine and chassis. Job well done by Ganley. More

by Grinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truck service
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Sep 03, 2023 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

Sep 06, 2023 -

Ken Ganley Ford Norton responded

Hi, we're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

September 02, 2023

The service people that i encountered went above and bento accomadate me and my schedule, much appreciated More

by barkleebytelee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these
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Sep 03, 2023 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Sep 05, 2023 -

Ken Ganley Ford Norton responded

Hello, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

September 01, 2023

Great service, friendly staff. Deven was very helpful and courteous. Appointment was scheduled on time. More

by Duane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
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Sep 03, 2023 -

Ken Ganley Ford Norton responded

Thanks, Duane, for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

August 31, 2023

Delt with them before always satisfied with service never have a problem with the work that they do More

by Rkapper1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
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Sep 01, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Sep 05, 2023 -

Ken Ganley Ford Norton responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 29, 2023

Called to make an appointment for a recall repair and thet got me in within a day. Very efficient and repaired within the scheduled time. Thank you! More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Ken Ganley Ford Norton responded

Thanks, Kathy, for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

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