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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,188 Reviews
Call Service Center (877) 839-4979

1,188 Reviews of Ken Ganley Ford Norton - Service Center

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January 09, 2022

Great service friendly people also good communication always look forward to dropping my vehicle is off again the Ford More

by Troyakee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We appreciate the five-star review.

January 09, 2022

I really appreciate the help and the way everyone treats me and my family best experience buying my wife’s new car More

by Kirkmanjoe15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Erdman
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Jan 09, 2022 -

Ken Ganley Ford Norton responded

Kirk, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We are pleased to hear that your wife had a positive experience working with our team.

January 08, 2022

Fast and accurate service, Dealership and Service department were punctual and provided updates regarding the repairs More

by wyattkahley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Erdman
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Jan 08, 2022 -

Ken Ganley Ford Norton responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford!

January 06, 2022

Everything was excellent and they even washed my car, for me and put air in my tires. Thank you so much. More

by ru4rainman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Kirchenbauer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Magyarics
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Pangburn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Steel, Jennifer Fincham
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Jan 05, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 03, 2022

Got taken care of very quickly I waited for the repairs to be done the repairs were done when he said they would be done I had an awesome experience More

by Jdrazenovic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl in parts
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Jan 04, 2022 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

January 03, 2022

Well they didn't have the part I needed and was already diagnosed yet they charged me $150 for a diagnostic and over $300 for a small hose that wasn't the stock part just a random hose they said would take More

by Hershal Collins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Spath
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2022 -

Ken Ganley Ford Norton responded

Hi Hershal, we are sorry to hear that you were unhappy with your experience at Ken Ganley Ford. We looked up your account and your records show that we diagnosed the vehicle on Friday for Free. And then the customer (you) declined fixing the vehicle on Friday. Then we see that you made an online appointment over the holiday weekend for Monday. We charged you for one hour diagnostic and 1 hour repair, plus the hose was $7.57. You should have received an itemized invoice that lists out the individual charges. Unfortunately the hose part number is not a covered component under Ford Power Train Warranty. Ganley Ford does not determine what is covered and what's not covered under warranties, that is Ford Corporate. Again, we are sorry about your disappointment and if you wish to discuss this further, message us the best phone # to reach you or email JWheatley@GanleyAuto.com thanks!

December 30, 2021

I feel that they're honest with me and don't perform unnecessary services. I feel confident taking my vehicle there More

by Sbohom_ti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Erdman
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Jan 01, 2022 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 23, 2021

Everyone is so nice and friendly. It was a pleasant time waiting for my vehicle to be serviced. More

by Scaffey0304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willie
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Dec 27, 2021 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 23, 2021

Did a good job addressing concerns. Prompt service availability. Friendly and helpful advisors. Plan to use service again. More

by NTYREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2021 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

December 22, 2021

Excellent Service work!! Was in and out in a timely manner!! Scott was very professional and knowledgeable! More

by Missylea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2021 -

Ken Ganley Ford Norton responded

Missylea, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

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