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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,186 Reviews

1,186 Reviews of Ken Ganley Ford Norton - Service Center

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August 09, 2021

Professional and through it I was very happy with the service. Everything was handled well and very friendly. I would recommend this dealership to anyone. More

by JEZABEL152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Aug 09, 2021 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

August 09, 2021

Your service center and staff was very helpful and informative with my vehicles mechanical and electrical issues. They kept me informed what was going on and the progress that was being made. More

by 19ecj72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Erdman
Aug 09, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

August 08, 2021

On time as promised. Short wait. Service writers are very valuable. First time at this dealer, good job all!! Will be back no doubt soon! More

by Rconetwo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure now sorry
Aug 08, 2021 -

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford! We appreciate you taking the time to share your feedback and five-star rating. We're glad we were able to help, and we hope to see you again!

August 06, 2021

Work took quite a bit longer than they said it would. Communication could have been better. A quick phone call with an update is always nice. I felt like I was always calling them to see what was going o More

by Mcvalentine31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2021

I called the dealership and was able to get my vehicle into the service department the next day. My car was fixed quickly and without issue. More

by NICHOLE.wirtzberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Aug 05, 2021 -

Ken Ganley Ford Norton responded

Nichole, thank you so much for your excellent review! We are so glad that we had the opportunity to work with you to make your experience with us a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

August 05, 2021

The service at Ganley Ford is top notch. We have purchased multiple vehicles from them and always bring them back for any service needed. The staff is knowledgeable, friendly & efficient. More

by DKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 04, 2021

Seemed nice to deal with and got the job done except for 1 more issue .need to find other issue. I’ll need to make another appointment More

by Kenprice65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 05, 2021 -

Ken Ganley Ford Norton responded

Thank you, for taking the time to leave us a review, Ken. We appreciate your business and look forward to helping you at your next appointment. Thank you for choosing Ganley Ford.

August 02, 2021

Very little communication. Could have text that I was not getting my car back. I had to call to find the status of my car and had to leave it over night More

by JGCORP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
Aug 02, 2021 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we hope to provide you with better communication in the future. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

July 30, 2021

I always appreciate the great service I get at Ganley Ford. They are all so polite and professional. I would highly recommend this dealership for service and sales More

by KFIELDS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Jul 30, 2021 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Aug 13, 2021 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 28, 2021

They were very courteous and took my car in immediately. Honored my coupon that I forgot at home. No issues at all. Car was clean when I went to leave. More

by CRADDOCK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jul 28, 2021 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford!

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