John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
336 Reviews
4.9

336 Reviews

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336 Reviews of John Chapman

June 18, 2026

Dealership Rating
Employee Rating

everyone was very helpful and kind from the moment i walked in and left. they made sure to meet my needs More

by rhodesalexis11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gavin Barnes, John Massolini

Jun 18, 2026

Ken Ganley Ford Norton responded

What a pleasure to hear that our team welcomed you warmly and made sure all your needs were addressed. Enjoy your Chevrolet Trax and please reach out if there’s anything else we can help with.

June 06, 2026

Dealership Rating
Employee Rating

Fast and easy to deal with. .. This dealership will always have my best interest in business. People are very kind to work with and very knowledgeable of the product. Thank you, More

by Dnice1234
Recommend Dealer
Yes

Other Employees Tagged: John Chapman

Jun 06, 2026

Ken Ganley Ford Norton responded

It’s fantastic that your Ford Explorer lease was quick and straightforward. Our team is glad their friendly, knowledgeable approach made everything easy. Please let us know if there’s anything else you need.

June 06, 2026

Dealership Rating
Employee Rating

Smooth and easy Great employees who listened to your needs and got it done. Couldn't ask for more More

by MSVALLISH33
Recommend Dealer
Yes

Other Employees Tagged: John Chapman

Jun 06, 2026

Ken Ganley Ford Norton responded

We’re glad John and our team provided a smooth, straightforward experience that met your needs. Thank you for sharing your feedback and for the five-star rating. Enjoy every moment in your new Ford Bronco!

May 28, 2026

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Employee Rating

I have been a service department customer for several years and have been very happy with my experiences. Decided to purchase a used vehicle from them. They made the experience easy and were very fair. I More

by Traveler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 28, 2026

Ken Ganley Ford Norton responded

It’s rewarding to know that after years as a service customer, buying a used Ford Expedition was both straightforward and fair. We appreciate your trust and look forward to helping you again.

May 12, 2026

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Employee Rating

The vehicle was way overpriced they listed it 23800 then it didn’t sell at that price so they raised it to 25,800 and when I asked to negotiate they said there was no wiggle room on it. I was in a pinch and More

by AGDEXPRESS01
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Craig Douglas, David Duggan

May 16, 2026

Ken Ganley Ford Norton responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.

April 08, 2026

Dealership Rating
Employee Rating

The dealership treated me fairly and with excellent service. They put me in my next lease. Very happy More

by Lorin
Recommend Dealer
Yes

Other Employees Tagged: John Chapman

Apr 08, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your feedback. We’re delighted our team treated you fairly and delivered excellent service in securing your next lease. Congratulations on your new Ford F-150 and enjoy every drive.

March 09, 2026

Dealership Rating
Employee Rating

My experience buying my new 2025 Ford Bronco Sport was outstanding! I would highly recommend Franco. Great communication and moves quickly! I will tell my family and friends to go see him too! More

by Alanhaudenschild
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 11, 2026

Ken Ganley Ford Norton responded

Alan, thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new 2025 Ford Bronco! Thank you for choosing Ken Ganley Ford Norton.

Mar 09, 2026

Alanhaudenschild responded

Thanks

March 03, 2026

Dealership Rating
Employee Rating

We purchased our new Ford Ranger Lariat from Franco. Excellent communication, always there when we called or when we needed him! and highly recommend Franco and the dealership! More

by Jjohnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 03, 2026

Ken Ganley Ford Norton responded

Thank you for purchasing your new Ford Ranger Lariat from Franco D. We’re pleased his communication and availability made the process smooth. We appreciate your recommendation and look forward to assisting you again.

January 24, 2026

Dealership Rating
Employee Rating

Ashley did a fantastic job taking care of my camaro! She made sure I was satisfied with everything before I left the service department! I tell everybody I know to go to Ken Ganley Ford in Norton whethe More

by Doog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2026

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

December 22, 2025

Dealership Rating
Employee Rating

Franco Casalinova has been on the ball and worked with us to find the vehicle we wanted. More

by Themartyjohnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 22, 2025

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

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