John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
345 Reviews
4.9

345 Reviews

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345 Reviews of John Chapman

August 22, 2026

Dealership Rating
Employee Rating

Had a terrific car buying experience at Ken Ganley thanks mainly to John Massolini . John, in my opinion, is the best car salesman that I have ever dealt with. Honest, sincere, trustworthy and more than wi More

by DAHSBART
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Massolini

Aug 24, 2026

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you and that John and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

August 15, 2026

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Exceptional, professional, friendly service done right the first time! I have all my vehicles service at Ken Ganley Ford. Why would ai go anywhere else?? More

by adamsiebarth1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2026

Ken Ganley Ford Norton responded

Knowing the service on your Ford Ranger was completed correctly on the first visit is rewarding for our service department. Your trust in us for all your vehicles means a lot to our team.

August 07, 2026

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Justin is a very good salesman, well informed and knowledgeable. We would recommend him to anyone. More

by Kimberly.frymyer
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Justin Jankovic , Colleen

Aug 08, 2026

Ken Ganley Ford Norton responded

It was a pleasure assisting with your purchase of the new Ford F-150. Hearing that Justin provided knowledgeable guidance means a lot to our team.

Aug 12, 2026

Ken Ganley Ford Norton responded

Hi Kimberly, thank you for choosing us, and we're thrilled to hear that Justin provided excellent service! We'll be sure to pass along your kind words to him. Thanks for the recommendation!

July 26, 2026

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We recently bought another car and Dave was really great with us. He patiently answered all our questions and was very polite and friendly. More

by EKMARRIS
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, David Duggan

Jul 26, 2026

Ken Ganley Ford Norton responded

We’re grateful you chose us again for your used Lincoln. We’re glad David took the time to answer all your questions with politeness and patience. We appreciate your loyalty and look forward to serving you again.

July 22, 2026

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Employee Rating

John was very knowledgeable about the inventory and was able to provide an option that met my needs . More

by LREADOK
Recommend Dealer
Yes

Other Employees Tagged: John Chapman

Jul 22, 2026

Ken Ganley Ford Norton responded

It’s great to hear John’s expertise helped you find a vehicle that matched your needs. Thank you for sharing your experience, and we look forward to assisting you again.

July 22, 2026

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AWESOME, easy to deal with. Great experience recommend Ken Ganley to family and friends . TOM STANCIL IS VERY PERSONABLE More

by svukan
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tom Stancil, Craig Douglas

Jul 22, 2026

Ken Ganley Ford Norton responded

We appreciate your five-star review and are thrilled your new Ford Bronco purchase went smoothly. It’s wonderful to hear Tom provided personable service. Thank you for recommending us to your family and friends.

July 15, 2026

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Throughout this process at Ganley, Vinny and the associated staff have been superb in their delivery. I was assuredly pleased by their steadfast aim and commitment throughout the sales process. Defi More

by Joedimos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Craig Douglas , Vincent Demercado

Jul 15, 2026

Ken Ganley Ford Norton responded

We appreciate you highlighting Vincent and our team’s dedication during your used Honda purchase. Your recommendation means a great deal and we’re glad our commitment stood out throughout the process.

July 07, 2026

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Franco and Desmond are the very best. I always have a great experience and I 100% recommend them to anyone searching for a car! More

by NChap
Sales Price Transparency
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Recommend Dealer
Yes
Jul 07, 2026

Ken Ganley Ford Norton responded

It’s fantastic that Desmond and Franco D. delivered such a positive buying journey and that you’re enjoying your new Bronco. Your endorsement means the world to us, and we look forward to serving you again.

June 24, 2026

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Impressive, seamless and professional; with a genuine concern. See Franco...he values you and your time. He prepared the vehicle prior to my first visit. A class act...dried vehicle as well! Wet washed c More

by JBAP
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 24, 2026

Ken Ganley Ford Norton responded

We’re thrilled that Franco D. and John made your used Ford Escape purchase smooth. We’re glad the thorough preparation and wash gave you confidence and that everything with financing was clear and efficient. Thank you for choosing us and for sharing such positive feedback.

June 18, 2026

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Employee Rating

everyone was very helpful and kind from the moment i walked in and left. they made sure to meet my needs More

by rhodesalexis11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gavin Barnes, John Massolini

Jun 18, 2026

Ken Ganley Ford Norton responded

What a pleasure to hear that our team welcomed you warmly and made sure all your needs were addressed. Enjoy your Chevrolet Trax and please reach out if there’s anything else we can help with.

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