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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,192 Reviews

1,192 Reviews of Ken Ganley Ford Norton - Service Center

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July 10, 2021

They heeded my list of things to be addressed in a timely manner and kept me apprised of problems and progress and allowed me to consider options. More

by Swasick
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jul 10, 2021 -

Swasick responded

good job

July 08, 2021

My mom and I were traveling in her RV, far from home, when the check engine light came on. We pulled in, and within 2 minutes, Kyle was diagnosing the problem. They took an unscheduled hour to make sure More

by Stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle, Mark I, large truck service
Jul 09, 2021 -

Ken Ganley Ford Norton responded

We are very happy, Stephanie, to have provided you and your mom with such a positive experience! We sincerely value your business and look forward to your next visit.

Jul 10, 2021 -

Ken Ganley Ford Norton responded

Hi Stephanie, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

July 08, 2021

Very polite and informs you what u may need on your car filter and tire wise! Very informative. Washed the car and made sure I was happy with there work! More

by Marty krunich
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Ken Ganley Ford Norton responded

Thank you, Marty, for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 08, 2021

Quick, easy and friendly staff no complaints. Put coffee back out for their waiting. Prices seemed to be higher than other dealers but service was faster More

by Kurtbarger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jul 08, 2021 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

July 08, 2021

Have been dealing with them for 4-5 years, always excellent service. Was happy to have ride to dealership to pick up car this last time, really helped. More

by Helendaltonoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Ken Ganley Ford Norton responded

Thank you, Helen, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 07, 2021

Ganley Ford consistently can get me in for quick reliable service. The best part is that reach via email or phone to let me know when service is needed. Keeping my F150 in top shape! More

by jwasmer22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jul 07, 2021 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your service experience with Ganley Ford. We appreciate your business and hope to see you again soon!

July 06, 2021

Always excellent to deal with! Never had any problems when ever I did they took extra care to resolve the issue We have bought many vehicles from Ganley More

by KAREN.MARKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Ken Ganley Ford Norton responded

Thank you for your business and this review, Karen. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

July 05, 2021

I bought my 2020 Ford Fusion from this dealer. It is my 3rd Fusion. I have owned every generation. This car is my work vehicle. I put on a lot of miles and I depend on it. I am new to this dealer since I b More

by Jordan P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Jul 05, 2021 -

Ken Ganley Ford Norton responded

Jordan, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Jul 10, 2021 -

Ken Ganley Ford Norton responded

Jordan, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 04, 2021

I think Ganley Ford is a great dealership. I would recommend them to my family and friends. More

by Darla2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Jul 04, 2021 -

Ken Ganley Ford Norton responded

Darla, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

July 03, 2021

Repairs were great. But I never received a paper with the recommended repairs. I called the next day to request the paper and they said they would have my service man call me but he never did call. I More

by shareysturn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jul 04, 2021 -

Ken Ganley Ford Norton responded

Sharey, Thank you! Paul and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

Jul 04, 2021 -

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

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