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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,188 Reviews

1,188 Reviews of Ken Ganley Ford Norton - Service Center

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November 21, 2020

I had a service appointment. I made the appointment online which was convenient for me. They were good about using masks and social distancing. Would go back. More

by starlingbonnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford!

November 21, 2020

Service was excellent, explained problems and thing that were wrong and in detail before completing work. Impressive completion times and was very impressed on workmanship. Informed me of other things that More

by Ctankred
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Englehart
Nov 23, 2020 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 19, 2020

Ganley is my go to for service on my Ford vehicles. Fulton in the service department always takes really care of me when I need work done More

by Nailer285
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again.

November 17, 2020

I love my service experience every time at Ganley Ford! I have had multiple vehicles serviced through the years and they never disappoint my expectations More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano, Paul Asano
Nov 17, 2020 -

Ken Ganley Ford Norton responded

Thank you, Matt! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

November 17, 2020

I spent over 2200.00 dollars and there was trash balled up on the seat plastic and paper mat balled up on the floor. Had my car for 3 days and didn't even wash it. More

by Dlee44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2020

Scott in service was very helpful. The mechanic took his time to make sure my vehicle was fixed properly. When I would call with any questions everyone was very helpful More

by caryachberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Ken Ganley Ford Norton responded

Hello, We appreciate your business, Scott and our team looks forward to serving you again soon!

November 17, 2020

I was impressed by the cleanliness of the showroom and service area and appreciated the extra precautions taken to ensure customer safety during this pandemic....,from the masks worn to the limited seatin More

by mischris2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Nov 17, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

November 17, 2020

Benya was very friendly and knowledgable about my vehicle. I asked for information regarding a hitch and he took the time to locate information and even printed it out for me to take home. Thanks so More

by hooperk62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Ken Ganley Ford Norton responded

Hello, Thanks for sharing your thoughts about your experience working with Benya here at Ganley Ford. We appreciate your business and hope to see you again soon!

November 14, 2020

My daughter and I each own a later model Ford Focus . Whenever we need service we bring our cars here because we can usually get in right away and the service is fast and done right and at a reasonable p More

by Wadebrunner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 12, 2020

Excellent service. I only had a 4 hour window to get work done on my Transit wheelchair van. Ganley did a fantastic job of getting it done within the window. More

by p_spadafino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Nov 13, 2020 -

Ken Ganley Ford Norton responded

Hello, Thank you so much for your kind words regarding your recent service visit for your transit van, and for taking the time to leave us this wonderful feedback!

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