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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,188 Reviews

1,188 Reviews of Ken Ganley Ford Norton - Service Center

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October 14, 2020

The body shop did a very nice job painting my Camry would highly recommend them. Everyone was very nice and accommodating and got me in and out as quickly as possible More

by Katie fenwick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall In the body shop
Oct 14, 2020 -

Ken Ganley Ford Norton responded

Katie, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford.

October 12, 2020

Staff is very professional and very nice. Prompt service. They get you in and out in a timely manner. Even though the car was purchased elsewhere, I always go to Ganley for service. More

by Karawelch1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Oct 13, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

October 12, 2020

Paul listened to my concerns. He made sure to accommodate my needs. They fixed my car in a timely fashion. He provided great customer service! More

by RC23451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Oct 13, 2020 -

Ken Ganley Ford Norton responded

Thank you for the kind words for Paul and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 12, 2020

Quick, efficient, and friendly service from the beginning to the end! Best service I’ve had since I’ve owned my Fusion! Thank you very much! More

by robfruscella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 10, 2020

They took care of me but I wished I kept my trade in an spent the extra 500:00 dollars my fault got a little pressured but that’s ok More

by 407REDFLOUNDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2020 -

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford! We appreciate your business and look forward to helping you with any questions or future vehicle needs.

October 09, 2020

Everything was great!Made sure I had transportation for Everything was great! Made sure I had transportation for work and very professional in their attitude Finished their work in a timely fashion I a More

by WR250F_15
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2020 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

October 06, 2020

Paul the service advisor did a great job of taking care of me. I did have to wait an hour and 45 minutes for an oil change and tire rotation however. It seemed that the service techs spent more time trying More

by Ellymay200
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Oct 06, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words for Paul, and for taking the time to share your feedback! We look forward to serving you next time.

October 05, 2020

Great place for sales and service. We bought all of our vehicles here and bring them here for service. Always nice to see Desmond and the service staff More

by BARBERTUCKY2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano, Paul Asano
Oct 05, 2020 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with Desmond and the rest of our team. We're glad to hear we delivered such a great experience!

October 02, 2020

Super Friendly, great customer service and they were very fast working on my car. The complimentary car wash was also a great touch! Highly recommend More

by Abowersox1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Oct 02, 2020 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 02, 2020

The sales associate was very nice informative and moved very fast. The store was very clean as well. I would visit again in the future More

by truelove816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Oct 04, 2020 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford!

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