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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,188 Reviews

1,188 Reviews of Ken Ganley Ford Norton - Service Center

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August 26, 2020

Great service. We needed to have our glove compartment door fixed. It was fixed more quickly than they said it would at no charge and washed the car too. More

by maferris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Asano, Paul Asano
Aug 27, 2020 -

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 21, 2020

Had an issue with my brakes after I had new brakes and rotors installed went in for an oil change told Paul that the brakes were still pulsating he kept the truck and remedy the problem thank you Paul an More

by JOSLIBRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Aug 22, 2020 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy so it is great to hear about your excellent experience with Paul here at Ganley Ford.

August 21, 2020

Fulton was amazing. He understood what I was asking and was very knowledgeable in answering my questions. I will recommend Ganley Ford to all my friends. More

by Yvonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Fulton here at Ganley Ford. We appreciate your business and hope to see you again soon!

August 20, 2020

Had my auto in for a door latches recall, they took my auto right in when I pulled in and had me sit in waiting room. It only took them a few minutes (15 or 20) and my car was completed. Very friendly and More

by Emlattea
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Asano
Aug 22, 2020 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to provide friendly and efficient service. If there is anything we can assist you with in the future, please let us know.

August 19, 2020

I prefer to work weed it’s Fulton. I like to have one person who knows me and my vehicle and my needs. That way I don’t just feel like a number. More

by COFFIELDCJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you always find your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

August 13, 2020

I’ve got three trucks from Ganley Ford Inn Norton Ohio on Barber Road salesman have been very helpful and courteous I get them service there never had a problem will continue to get up service there as long More

by joebirdhacker
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Aug 13, 2020 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

August 12, 2020

My appt was for 8 am. I arrived on time. Car was taken in on time. Staff very friendly and courteous. While waiting for my vehicle I wandered the lot looking for my next car. Not ready yet. But in another ye More

by SANDYSTRIFF
Recommend Dealer
Yes
Employees Worked With
Tom Stancil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano, Paul Asano
Aug 13, 2020 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

August 11, 2020

5 star everything. From the wait to the gate! Service dept. is fast and professional. This is the way to go for service needs and the fact I live in (about) the near vicinity (east side of Barberton) m More

by Jeff
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano, Paul Asano
Aug 12, 2020 -

Ken Ganley Ford Norton responded

We are very happy, Jeff, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 06, 2020

Paul Asano is great to deal with! Always nice helpful and willing to help in anyway! I have only dealt with him on all of our service needs and will keep coming back to Paul. More

by Rwracing11w
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Aug 07, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words for Paul, and for taking the time to leave us this wonderful feedback!

August 03, 2020

Everything was great. I always go to Ganley Ford. Service department is always very nice. Desmond is my sales man he gets me what I need. More

by MARKAFOSTER55
Recommend Dealer
Yes
Employees Worked With
Scott Spath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2020 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ganley Ford. We appreciate your business and hope to see you again soon!

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