Ken Ganley Ford Norton - Service Center

Brianna was very good to work with called with an estimate of repairs. And were made in a timely manner overall very good customer service. estimate of repairs. And were made in a timely manner overall very good customer service. More

Excellent service and the people are so very nice. I recommend all my friends and family to Ganley I recommend all my friends and family to Ganley More

Ashley did an excellent job getting my oil change scheduled and got me in and out with a quickness! Been coming here for 6 years and never had an issue . scheduled and got me in and out with a quickness! Been coming here for 6 years and never had an issue . More

I had them repair a tie rod end and do an alignment on my F250. Within a month or so, there was an issue with the upper and lower rubber boots on that side. I called them up and they were super helpful and a F250. Within a month or so, there was an issue with the upper and lower rubber boots on that side. I called them up and they were super helpful and apologetic for the issues. I scheduled another visit to their location and they took care of the issues, no questions asked. Very nice customer service people. Would recommend again. More

Customer Service! Top notch from the second they picked up the phone through the moment I drove out of the garage. Used car Director personally checked on my experienc Top notch from the second they picked up the phone through the moment I drove out of the garage. Used car Director personally checked on my experience as well as he was the connection to recommending me to his service dept going above and beyond. I live in Medina and will be bringing my Lincoln Aviator here from now on. More

Pleased how they covered warranty work after an ambulance refitted had caused damage. They were prompt and efficient refitted had caused damage. They were prompt and efficient More

Friendly, easy to work with and does repairs in a timely manner. Brianna in the service department is very friendly, responsive, and good with quoting. manner. Brianna in the service department is very friendly, responsive, and good with quoting. More

The service department did not greet on entry. I did not know who to check in with for my appointment and look as if I was bothering the staff to ask them if I’m in the right place. The car af I did not know who to check in with for my appointment and look as if I was bothering the staff to ask them if I’m in the right place. The car after work was not ready. Had to go back and get Tech to come out and fix the left over material left on the vehicle. More

Ashley was friendly and helpful and the service was done when I requested it to be plus I received a free car wash! when I requested it to be plus I received a free car wash! More

Helped me out, and explained issue of the vehicle to me thoroughly. Overall, a great experience thoroughly. Overall, a great experience More