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Ken Ganley Kia Medina
Medina, OH
1,366 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,366 reviews
August 07, 2026
This is the first car I have purchased in 11 years, and this was the worst experience ever! This reminded me why I wait years to buy cars. I have been searching for a car since February, and I thought I fo this was the worst experience ever! This reminded me why I wait years to buy cars. I have been searching for a car since February, and I thought I found the car that I wanted at a reasonable price. I got to the dealership at a later time, so they were close to closing time. I test drove the car, and wanted to talk numbers with the salesperson. I told him that I wanted to take the paperwork home, look it over, and also talk with my insurance company to see if this was a good option. What happened next was a nightmare. I was okay with the salesperson, until I noticed when he took my car keys go outside and appraise my vehicle for trade in, he didn't bring my keys back. I asked him where my keys were, and he said he left them at the desk because " I didn't need them, and he felt confident that I would buy the car, I came to buy". Why would they hold a person's keys hostage? Every other dealership I have been to, talked with me, gave me a business card, and told me to call them when I was ready, not this place. Then the finance manager came in, and he and the salesperson basically double teamed and bullied me. They tried ever shady sales tactic saying that this deal would not be valid tomorrow, and that once they run my credit, that my credit score would drop and I would not get financing anywhere else. Then they sat there and played the silent game to make me uncomfortable. I also felt obligated because of my bankruptcy on my credit from 2020. By way, I learned that was a lie, it doesn't drop that much, and it doesn't stay on your credit report long. I wanted to leave, but he kept asking "What can I do to for you to take this car home today". I gave him a number, and did not realize until I got home and read the papers that I wanted to take home without purchasing, that my interest was way too much! They didn't let me think! When I got a chance to call the insurance company AFTER I purchased the car, I found out my insurance would increase by $200! I was in tears and very stressed about how I am going to pay for all of this! I immediately called the dealership the next morning, and after getting the run around, and getting a few voicemails, I finally was able to speak to the manager who told me, he was busy and would return my call. He has not. Long story short, I feel taken advantage of. Of course I can't return this vehicle so I am stuck trying to figure out what to do next. Hard lesson learned I guess. To anyone who is thinking of purchasing a car, please read this review and STAY AWAY FROM THIS PLACE!! More
by nitra122
Employees Worked With
Matt Finance Manager, Yancey Sanchez, Charles Leftridge
July 07, 2026
I have bought two cars with this dealership and never had an issue until my most recent car. Everytime they service my car im calling back the next day with issues that I did not have before they fixed it. T an issue until my most recent car. Everytime they service my car im calling back the next day with issues that I did not have before they fixed it. The first time this happened I delt with Will and he was amazing and im glad to see hes still there. This time I brought my car in because the AC hose was leaking into my car. Clogged hose easy fix...i was driving home and turned on the air and it started squeaking really loud to the point I cant use my AC. I called today to inquire about it and my advisor Jon said it was probably debris in there and it will have to work its way out. My husband got heated as it was working fine until it was serviced..now its not. We were told I can never bring my car there again...not a problem..ill gladly go else where More
by theshaws03262021
Employees Worked With
Service advisor Jon
June 11, 2026
Buying a car is often a stressful endeavor, but not this time. I was met with a warm, and knowledgeable sales consultant/Cory. He listened to my needs/wants and kept looking for the right SUV. The whole time. I was met with a warm, and knowledgeable sales consultant/Cory. He listened to my needs/wants and kept looking for the right SUV. The whole process was seamless. Talking to the finance department was enlightening as he went thru what I was purchasing and even tips on credit management. They went above and beyond to make this an enjoyable experience. I never felt pressured, rushed or overwhelmed with information. My return trip was the same with additional services and a free car wash. I would recommend this dealership and the professional. Ganley team to anyone looking to purchase a vehicle. I’m so enjoying my new vehicle. Linda G More
by Tekagaff
Employees Worked With
Cary Andrews
May 31, 2026
I would like to especially say thank you to Cody my salesman (who was absolutely amazing) for making my dreams come true. He went above and beyond for me. I would also like to thank Pete the sales mana salesman (who was absolutely amazing) for making my dreams come true. He went above and beyond for me. I would also like to thank Pete the sales manager. Amazing people! I would definitely recommend buying from them and I would definitely buy from them again in the future. More
by Maryannbushe
Employees Worked With
Cody Svagerko
March 15, 2026
Our sales Representative was Devin, we found out he is new and in training. Well Devin you have our vote 💯, Devin and the Ken Ganley team went above and beyond to accommodate us. Thank you all. new and in training. Well Devin you have our vote 💯, Devin and the Ken Ganley team went above and beyond to accommodate us. Thank you all. More
by Devika Dyal
Employees Worked With
Devin
January 13, 2026
Beware,watch what you sign. They will put add ons without your knowledge Inflate the cost of the vehicle,especially on leased ,will never step foot in any of their dealership They will put add ons without your knowledge Inflate the cost of the vehicle,especially on leased ,will never step foot in any of their dealership More
by X241cda
Employees Worked With
Do not remember any names
December 11, 2025
Negotiated price on used vehicle and trade in. Negotiated 21500, OTD. Signed the 4 square as well as the finance manager signing it. I get back to finance and the finance guy noticed the mistak Negotiated 21500, OTD. Signed the 4 square as well as the finance manager signing it. I get back to finance and the finance guy noticed the mistake, which I previously pointed out to the salesman. I told them payoff on the trade, was upfront there was a balance on the trade. Owed 5k, they offered 2500. I made an offer of 21500 out the door, sales manager made a mistake, wrote the trade down as paid off and allotted 2500 as down payment from equity in the car. I told the salesman the numbers didn’t look right. Now, if that was the case, I would have paid OVER asking for the vehicle I purchased. They were so excited to get one over on me instead of informing me of that but hey, they agreed to 21500 OTD, salesman and manager ignored me telling the the numbers didn’t look right. Get back to finance, they try to take the trade out of the equation with 21500 OTD as agreed. I obviously said no. Their comment on the signed four square was that’s not a contract and the finance manager made a mistake. I understand that, but you would pressure a customer if they signed and backed out. The entire experience was very shady on their part. I would never trust them again based off the fact that I would have paid over asking for a used car. Even if they lost money, they should have stuck to the OTD price that their sales manager signed off on. More
by Jeffs051503
Employees Worked With
Anthony Lopez
December 07, 2025
Beware! My experience with this dealership has been extremely disappointing and I feel obligated to warn others! From the start, communication was terrible My experience with this dealership has been extremely disappointing and I feel obligated to warn others! From the start, communication was terrible. They didn’t return emails or phone calls, or follow up on any of the concerns I raised after the sale. Once they had my money, it felt like I was no longer a priority. The vehicle I purchased was NOT AS REPRESENTED. Important details were glossed over or completely omitted and when the issues surfaced the NEXT DAY the dealership refused to take accountability. What even more concerning is the overall business attitude. The way they handle customers feels careless and misleading. Based on my experience I DO NOT feel their practices are honest or customer focused. I highly recommend taking your business elsewhere. There are plenty of reputable dealerships that value transparency and customer service—THIS IS NOT ONE OF THEM!! More
by mishrea
Employees Worked With
Charles Leftridge, Hailee Smallwood
October 09, 2025
I work in the fleet industry and the guys that run the shop are super-efficient, reliable, and responsive. This goes a long way when we are choosing preferred partners to work with. Thank you for all your shop are super-efficient, reliable, and responsive. This goes a long way when we are choosing preferred partners to work with. Thank you for all your help getting my clients vehicle wrapped up so quickly. More
by Victoria.clark
Employees Worked With
Richard Schaeffer, Tigh Shaffer
