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Ken Ganley Kia Medina

Medina, OH

4.8
1,360 Reviews

2925 Medina Rd

Medina, OH

44256

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Showing 1,360 reviews

August 03, 2021

The only complaints I have is my car wasn't detailed throughly, stains still in the back seat. The back windshield wiper was not replaced. Then as soon as I got out of the parking lot my car started mak More

by TAMW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wrice
Aug 13, 2021 -

Ken Ganley Kia Medina responded

Please contact us at (330)721-9500 extension 2147 so we can address your concerns.

August 03, 2021

The communication to the customer is not good. They need to do a better job!!! I should not have to call on my car. they should have called me. More

by MHELG6216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Service
August 03, 2021

This was the worst service experience that I have ever had. Time, customer service, professionalism, communication- all terrible. Spare tire wasn’t even put back. More

by HORSTCATIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leo Bonilla
Feb 03, 2022 -

Ken Ganley Kia Medina responded

We apologize that you had a poor experience with our service department. Please give us a call at (330)721-9500 extension 2147 so we can resolve the situation.

August 03, 2021

Everyone was helpful and polite! Our salesman was very knowledgeable about the car and not at all pushy or aggressive. I didn’t feel rushed or like we were being a pest even though we were there at least More

by MRS_POSEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Bonilla
Aug 13, 2021 -

Ken Ganley Kia Medina responded

Thank you for the review!

August 03, 2021

Took it in for a cruise control check, they did that and took care of a recall saving me another service center trip which I greatly appreciated. Staff in service department were very nice & courteous. More

by Jecog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Bonilla
Aug 13, 2021 -

Ken Ganley Kia Medina responded

We are happy to hear you enjoyed working with our service department!

August 03, 2021

Tad was very helpful in the sales process. Would recommend to others to visit Ganley Kia. We have been more than thrilled with our new Kia Seltos! More

by TIMLABAR7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tad Ries, David Wrice, Judy Wesner
Aug 13, 2021 -

Ken Ganley Kia Medina responded

We are happy to hear you had a great experience with Tad!

August 03, 2021

Leo was very friendly and easy to work with . Over all was a great experience. Will definitely recommend to friends and family. You have a great place!! More

by CHAUNDRA.MARTIN44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Bonilla, Judy Wesner, Tessa Thomas
Aug 13, 2021 -

Ken Ganley Kia Medina responded

Thank you, Chaundra!

August 03, 2021

The staff made the whole purchase process a positive one. My only ssue would be that it would have been better to leave with the car that night instead of having to wait for the vehicle to have to be cleare More

by WEAVER727
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Urban
Aug 13, 2021 -

Ken Ganley Kia Medina responded

We are happy to hear you had a positive experience with our dealership! We apologize for any inconvenience.

August 03, 2021

Barry Urban did a great job ! Before I left the dealership he made sure to go over all the features on my 2022 Seltos . Thanks More

by MAGICSBREONMGR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Urban
Aug 13, 2021 -

Ken Ganley Kia Medina responded

We are happy to hear you enjoyed working with Barry!

August 03, 2021

I had been lied to by other KIA dealers about getting a new car and I thought this was another wasted trip but GANLEY made it happen...THANK YOU! More

by Joe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Urban
Feb 03, 2022 -

Ken Ganley Kia Medina responded

We are happy to hear that you had a positive experience with our dealership.

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