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Ken Ganley Kia Medina

Medina, OH

4.8
1,294 Reviews

2925 Medina Rd

Medina, OH

44256

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Showing 1,294 reviews

December 19, 2024

I was greeted immediately by Yancey. He was so very helpful. Even tried to help my old self with new tech on the car. In and out in a few hrs. No fuss no muss! More

by Stresshess1975
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yancey Sanchez, John Coco
Dec 22, 2024 -

Ken Ganley Kia Medina responded

Stresshess1975, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 19, 2024

Exceptional service! ! Treated very well and made me feel very comfortable! Our sales guy Damon was awesome! Everyone we worked with yesterday was awesome and down to eart More

by saraelsten
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damon Swann, John Coco
Dec 22, 2024 -

Ken Ganley Kia Medina responded

Saraelsten, we are so pleased you enjoyed your visit to Ken Ganley Kia Medina! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ken Ganley Kia Medina!

December 18, 2024

Service department is awesome. I dealt with Rachelle and she was friendly, efficient and gave me a complete breakdown of work done. My car was done a lot faster than expected and, More

by Duanep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Weatherholt
Dec 21, 2024 -

Ken Ganley Kia Medina responded

Duanep, thank you for your kind review; we are hap Thank you again for letting our team know how we did! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 17, 2024

The service tech was both professional and very helpful in addressing my service questions and problems ! More

by Vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Williams
Dec 20, 2024 -

Ken Ganley Kia Medina responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 17, 2024

They have always been super friendly, timely, and helpful - my go to for any services. More

by Alexia.benavides20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Broucher
Dec 20, 2024 -

Ken Ganley Kia Medina responded

Alexia.benavides20, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 16, 2024

The staff was quick to help me with my problem. I had a flat tire and no idea why it had gone flat. I went to see if my tire was under warranty (which sadly it wasn’t), but they said they’d look in More

by KatL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mullins
Dec 20, 2024 -

Ken Ganley Kia Medina responded

Katl, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Kia Medina. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 10, 2024

Always nice people and courtesy shown. I keep coming back because of the great service More

by judithvig812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Adams
Dec 13, 2024 -

Ken Ganley Kia Medina responded

Hi Judithvig812, thank you so much for your positive comments! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ken Ganley Kia Medina!

December 10, 2024

All staff are professional, pleasant and collaborative. Excellent service every step of the way. Recommend! More

by Malia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Receptionist , John Coco, Vince Lombardo
Dec 13, 2024 -

Ken Ganley Kia Medina responded

Malia, we're so glad that we were able to go above and beyond your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 08, 2024

Always a pleasant experience at Ken Ganley Kia. Great customer service and superb service. We are pleased with the results. More

by trena2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mullins
Dec 12, 2024 -

Ken Ganley Kia Medina responded

Hi Trena2001, thank you for taking the time to leave a review for us at Ken Ganley Kia Medina. We're happy we could meet your expectations! Thank you again for the great review!

December 07, 2024

Went through and bought a car on 11/7/2024. Drive 2 hours to buy the car. Came back two days later, driving 2 hours, to finish the down payment and was told by the salesman that he was talk to More

by Cole
Recommend Dealer
No
Employees Worked With
Nigel Bennett
Dec 13, 2024 -

Ken Ganley Kia Medina responded

Cole, thank you for your feedback. We apologize for any confusion regarding the vehicle purchase. As was discussed during your visit, the car was sold "as is," and the second key was never promised. Additionally, the existing damage was pointed out to you before the purchase and reflected in the online listing. We understand your frustration with the communication, and we want to note that your salesman has reached out to you multiple times to address your concerns. We will continue to review our processes to ensure better communication moving forward. If you would like to discuss this further, please feel free to reach out. Thank you again for sharing your thoughts.

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