Ken Ganley Kia Medina

First visit there. My own dealership told me I would have to wait three or more days for a part that was crucial for us to leave for out of town with the car in just a My own dealership told me I would have to wait three or more days for a part that was crucial for us to leave for out of town with the car in just a couple days. After making a few calls on my own, I found that the parts department at Ken Ganley Kia Medina had the part I needed. I made the ride out there, purchased it and then the service department put it on my car while I waited. I had no appointment, but they still got me in. Their dealership out in Medina is really nice and every employee I dealt with were just amazing......(a big thank you to Dwayn in the parts department!) And let me tell you about the parts department out there......they have an extensive parts department for your Kia vehicles!!!!! If I lived closer to this dealership, that's where I would be taking both of my Kias for everything. And when I'm ready to buy another vehicle, I plan to look there first. If their customer service is that good for someone that is not a regular customer of theirs, I can't imagine how great it is for the people that actually are their customers. Thank you Ken Ganley Kia of Medina and all the employees I dealt with that day. More

They are friendly and helpful, good service. When you are waiting at lobby, they provide snacks and drinks for you, that’s very thoughtful. When you are waiting at lobby, they provide snacks and drinks for you, that’s very thoughtful. More

Willi Williams did a very good job of checking me in and taking care of me. The job was done fine and in a reasonable time. taking care of me. The job was done fine and in a reasonable time. More

Great service,fast. Really nice staff to work with. I'm very happy. Would recommend their service department anyday. Really nice staff to work with. I'm very happy. Would recommend their service department anyday. More

Will in the service department was very helpful and professional when we had our car in for an oil change. professional when we had our car in for an oil change. More

Everyone was very kind and helpful The salesman was polite . Staff very kind and curtious polite . Staff very kind and curtious More

This was the best car buying experience I have ever had. Alex, Stephen and Dave were all great to work with. They understood my needs, and offered solutions I had not considered. They were friendly, profes Alex, Stephen and Dave were all great to work with. They understood my needs, and offered solutions I had not considered. They were friendly, professional, patient and very helpful! More

Outstanding service provided by Will Williams and your service tech Gene. I came in for 3 recalls on my car and come to find out my back brakes were not installed correctly as Gene said they missed a few service tech Gene. I came in for 3 recalls on my car and come to find out my back brakes were not installed correctly as Gene said they missed a few steps ....my car was serviced at Jiffy lube in Medina NEVER again I was a loyal customer for 4 years well thank you Will I will be coming to Ken Ganley for all of my car needs. Your team prevented a major catastrophe from occuring ..your team of Will and Gene are a true asset to your company thank you again and see you soon ..... Respectfully Mary Jane Sparrow More

They always do a great job whenever I bring my SUV in for maintenance! Highly recommend! maintenance! Highly recommend! More

I have visited Ken Ganley Kia for repair services several times over the last few years. Each time I have worked with Rachelle Weatherholt and the experience has been off the charts. She is a great communic times over the last few years. Each time I have worked with Rachelle Weatherholt and the experience has been off the charts. She is a great communicator, is very dependable, and is a pleasure to work with. She goes above and beyond to help her customers (which is rare these days), and is the literally best service advisor I have ever worked with. More