
Ken Ganley Kia Medina
Medina, OH
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From the moment we walked in the door, our car buying experience went from Great to Greater. The entire staff was extremely professional, kind, knowledgeable, and attentive. experience went from Great to Greater. The entire staff was extremely professional, kind, knowledgeable, and attentive. More
Everyone had Beautiful smiles on their faces when I came in ....Plenty of good mornings...The service was excellent thank you all for making my day soooooo nice. in ....Plenty of good mornings...The service was excellent thank you all for making my day soooooo nice. More
I’m new in the area and had my first service visit. The staff and manger were very helpful and friendly. I will make this dealership my service choice for all of my Kia needs. The staff and manger were very helpful and friendly. I will make this dealership my service choice for all of my Kia needs. More
Excellent service department! Especially John Adams! All of my concerns always addressed in a timely manner. Things explain to me. Very much appreciated. Especially John Adams! All of my concerns always addressed in a timely manner. Things explain to me. Very much appreciated. More
I typically get great service from Ken Ganley Medina, but probably will not be returning. The service rep was initially very helpful and assisted me in creating an appointment quickly and efficiently. Althou probably will not be returning. The service rep was initially very helpful and assisted me in creating an appointment quickly and efficiently. Although after waiting in store (no offer for transportation) for 7 hours -9 am –4pm, I returned to my car with glass particles over the dashboard, floors, and steering wheel. My car was taken back from 4 to 4:30 for cleaning. At the time of scheduling I was aware that the process could take several hours and that a third party installed the windshield, but assumed that there would be transportation offered since I was getting standard oil change, tire rotation, and fluid replacement services as well. I really wish there was more communication during the entire process. I left constructive feedback to the service manager over the phone who said that it wasn’t profitable enough for a rental or shuttle for the service I received and that essentially they weren’t responsible for it, which I understand to a degree, but wish there was more of a customer focus that I’m so used to at this branch. Unfortunate visit to a place that I go out of my way for typically stellar service. More
They provided a great customer experience and great customer service. They knew just what I was looking for and I would recommend them to anyone thinking about purchasing a Kia customer service. They knew just what I was looking for and I would recommend them to anyone thinking about purchasing a Kia More