Ken Ganley Kia Medina

I typically get great service from Ken Ganley Medina, but probably will not be returning. The service rep was initially very helpful and assisted me in creating an appointment quickly and efficiently. Althou probably will not be returning. The service rep was initially very helpful and assisted me in creating an appointment quickly and efficiently. Although after waiting in store (no offer for transportation) for 7 hours -9 am –4pm, I returned to my car with glass particles over the dashboard, floors, and steering wheel. My car was taken back from 4 to 4:30 for cleaning. At the time of scheduling I was aware that the process could take several hours and that a third party installed the windshield, but assumed that there would be transportation offered since I was getting standard oil change, tire rotation, and fluid replacement services as well. I really wish there was more communication during the entire process. I left constructive feedback to the service manager over the phone who said that it wasn’t profitable enough for a rental or shuttle for the service I received and that essentially they weren’t responsible for it, which I understand to a degree, but wish there was more of a customer focus that I’m so used to at this branch. Unfortunate visit to a place that I go out of my way for typically stellar service. More

Nice, friendly atmosphere, clean, salesmen greeted me and was very welcoming and very friendly & understanding. was very welcoming and very friendly & understanding. More

They provided a great customer experience and great customer service. They knew just what I was looking for and I would recommend them to anyone thinking about purchasing a Kia customer service. They knew just what I was looking for and I would recommend them to anyone thinking about purchasing a Kia More

The people at this dealership are all so friendly and helpful. The waiting area is very clean and spacious and the free coffee and snacks are a nice treat. helpful. The waiting area is very clean and spacious and the free coffee and snacks are a nice treat. More

I was taken immediately for my appointment. It was an hour less than expected. The gentleman who to care of me could not have been nicer and more efficient. It was an hour less than expected. The gentleman who to care of me could not have been nicer and more efficient. More

I would recommend this dealership to anyone, this is one of the best dealerships I've ever done business with, the employees are always kind customer service focused and ready to assist you with anything yo of the best dealerships I've ever done business with, the employees are always kind customer service focused and ready to assist you with anything you need, the dealership is always clean and the employees are always well dressed and wearing a smile, and my favorite employee there is Mike Mullins he is the service manager, he always handles business with the highest level of integrity and kindness, he is a great person all around and a asset to that company. More

That experience was pleasant. All the staff were very kind and friendly. Zack was very attentive to our needs and helped find the car we were looking for. All the staff were very kind and friendly. Zack was very attentive to our needs and helped find the car we were looking for. More

Got my oil changed in less than an hour. They rotated the tires and checked all fluids as well. They are always very helpful and nice there. They rotated the tires and checked all fluids as well. They are always very helpful and nice there. More

Went in for first oil change. Did not check tire pressure, floor mats and trim was dirty after tech dragged feet along rocker panel. Did they even change oil? When I called in Did not check tire pressure, floor mats and trim was dirty after tech dragged feet along rocker panel. Did they even change oil? When I called in to ask why this happened they gave me excuses instead of possibly forgetting to do what they were supposed to. More

Great service advisor and time spent. Kept me updated Answered my questions and very knowledgeable Kept me updated Answered my questions and very knowledgeable More