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Ken Ganley Kia Medina

Medina, OH

Overview
Reviews
Vehicles
4.8
1,292 Reviews
Call Dealership (330) 721-9500
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2925 Medina Rd

Medina, OH

44256

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Showing 1,292 reviews

October 27, 2023

Very pleased with the service. Would recommend them to a friend or family member. They will get all my business. More

by Jeffreywagamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Williams in the service department.
Report | Print
Nov 01, 2023 -

Ken Ganley Kia Medina responded

Jeffreywagamon, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 27, 2023

This dealership was so easy to work with. Always kept me informed. And answered all my questions small or big. Will definitely be returning. More

by rachel_l_bate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Nov 01, 2023 -

Ken Ganley Kia Medina responded

Rachel_l_bate, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.- Your Ken Ganley Kia friends

October 26, 2023

Have a 2015 Kia soul with 75,000 miles that the engine is consuming oil. Just because I can't find my copy of the first 2 oil changes (8years ago), they refuse to fix the problem. How many people know where More

by gregory-chase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will williams(service dept.)
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Oct 26, 2023 -

gregory-chase responded

To ken ganley kia in medina, ohio, We purchased a 2015 kia soul from bill doraty kia( which you bought) 8 years ago. The vehicle has just over 75,000 miles on it and the engine is consuming oil. You refused to fix the problem because i cant find copies of my first 2 oil changes 8 years ago but did show oil change receipts since then. Who holds onto oil change receipts from 8 years ago? You just dont want to fix the problem! I will try to get ahold of your corporate office and try to get something done. This is poor customer service!

Oct 27, 2023 -

gregory-chase responded

Have a 2015 kia soul with just over 75,000rs miles with the engine consuming over a quart of oil per 1.000 miles. Ken ganley will not fix it because i cant show proof of my first 2 oil changes from 8 years ago! Not a good way to keep customers!

October 26, 2023

Excellent staff, and great service. The wait was not that long and they reviewed the after work performed in great detail! More

by Sammied4211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Antonace, Barry Urban, Jeremy Skinner
Report | Print
Oct 28, 2023 -

Ken Ganley Kia Medina responded

Hi Sammied4211, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!

October 26, 2023

Excellent and very timely service. customer care representative was extremely friendly and listened to my questions and concerns. Also very helpful in explaining options. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
advisor Rachelle Weatherholt
Report | Print
Oct 28, 2023 -

Ken Ganley Kia Medina responded

Hi Robert, thank you for taking the time to leave a review for us at Ken Ganley Kia Medina. We're happy we could meet your expectations! If you ever need anything, please feel free to give us a call or stop by. Have an awesome day!

October 25, 2023

The salesmanMike Brel did a great job. . never pushed things or upgrades; had a vehicle waiting for me and gassed up to test drive… he explained all facets of the lease with regards to the More

by Gorey1954
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike “Boston” was my salesman… did an excellent job!, Maria Antonace, AJ Wright, Tricia Ross
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Oct 27, 2023 -

Ken Ganley Kia Medina responded

Gorey1954, we're so glad that we were able to go above and beyond your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon! Congratulations from your Ken Ganley Kia family!

Oct 30, 2023 -

Gorey1954 responded

Very good experience

Oct 30, 2023 -

Gorey1954 responded

Great experience

October 25, 2023

i really enjoyed leo service he was a great salesman and i love my new car More

by NAaspery26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Bonilla, AJ Wright
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Oct 27, 2023 -

Ken Ganley Kia Medina responded

Hi Nikki Aspery, thank you for taking the time to leave a review for us at Ken Ganley Kia Medina. We're happy we could meet your expectations! Thank you for joining the Ken Ganley Kia Family, enjoy your new ride!

October 25, 2023

Very polite and professional. They fixed my Kia Soul push-to-start button and it was covered under factory warranty. I asked about the transmission flush in the future and was g More

by edward cotton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Steven Brauche
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Oct 27, 2023 -

Ken Ganley Kia Medina responded

Edward Cotton, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 24, 2023

Good service didn’t take long enjoyed sitting area and tv and coffee and snacks More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Miller
Report | Print
Oct 26, 2023 -

Ken Ganley Kia Medina responded

Tony, our team is thrilled to hear we blew your expectations away during your service visit at Ken Ganley Kia medina. We strive to get you in and out of service in a timely manner and it seems we did just that and more! Thank you so much again for your feedback! We hope you have a great day!

October 24, 2023

I’ve always been greeted and asked if I need assistance. Parking has always been available More

by nccaldwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cordale Walls
Report | Print
Oct 26, 2023 -

Ken Ganley Kia Medina responded

Nccaldwell, we strive for 100% satisfaction, and we are thrilled to hear we did just that and more during your experience at Ken Ganley Kia Medina! We can't wait for your next visit, don't hesitate to reach out if anything comes up!

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