Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Ganley Kia Medina
Medina, OH
1,309 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,309 reviews
September 14, 2022
Frank was very helpful and knowledge of our car buying process. After being turned down twice he got us in a newer car with affordable payments!! Treated us like family! Will be back to purchase with him process. After being turned down twice he got us in a newer car with affordable payments!! Treated us like family! Will be back to purchase with him when our teen starts driving!! More
by Judy
Employees Worked With
Frank Miller
September 13, 2022
We bought 2 used cars off the lot and waited 3-4 weeks for key fab and mats. Then we had to wait when we picked up the car for them to program the key fab when they had it for a week. It was not a good ex for key fab and mats. Then we had to wait when we picked up the car for them to program the key fab when they had it for a week. It was not a good experience. More
by MJH
Employees Worked With
Cardael
September 06, 2022
Cordale Wall was great! No high pressure, polite, courteous and knowledgeable. A really good guy who sold me a really good Kia! No high pressure, polite, courteous and knowledgeable. A really good guy who sold me a really good Kia! More
by marymhalloran
Employees Worked With
Cordale Wall, Maria Antonace
August 30, 2022
My wife and I were very happy with the overall experience! We both haven't bought a car in the past 10 years and when we just started looking, stock seemed very scarce at places near our home. We experience! We both haven't bought a car in the past 10 years and when we just started looking, stock seemed very scarce at places near our home. We found some cars of interest and decided to head out to Ken Ganley Kia in Medina. We were pleasantly greeted by Tad, and he immediately was able to get us in the cars we were interested in. It ended up being a longer night than expected, but Tad and the rest of the team stayed late to work with us and we walked away with the SUV we wanted! Tad was wonderful to work with, very knowledgeable on their stock and didn't pressure us at all. We will definitely be back in the future. Thanks Tad! More
by ryan.asik
Employees Worked With
Maria Antonace, Tad Ries, Judy Wesner
August 24, 2022
I purchased a vehicle at Ken Ganley it was i thought a great experince turned out terrible the service department at the express location works on cars in parking lot never have i seen this before i sold great experince turned out terrible the service department at the express location works on cars in parking lot never have i seen this before i sold cars for 12 yrs and this has to been the worst CSR rep that i have ever meet. Never touch my car 04 Cad XLR that need attention with conv hard top they lied and said it was fixed a month later same problem contacted them brought it in for repair and they didn't even look at the vehicle! NEVER AGAIN WOULDN'T RECOMMEND THIS DEALERSHIP TO ANYONE! More
by mlwllms
Employees Worked With
Maria Antonace
August 17, 2022
1. Speak to service consultant (Mike Mullins) Immediately; 2) review multi-point inspection: while being completed; 3) kept informed of status: yes; 4) genuine care: yes; 5) transportation offere Immediately; 2) review multi-point inspection: while being completed; 3) kept informed of status: yes; 4) genuine care: yes; 5) transportation offered: not needed; 6) vehicle ready when promised: yes; 7) after service finish paperwork: yes; 8) vehicle delivered after service: personnel retrieved vehicle; 9) vehicle returned: cleaner than brought in; 10) vehicle setting: returned to original settings; 11) service work completed right the first time: yes; 12) how likely to reccommend ken ganley kia: 10. More
by gardnerwk
Employees Worked With
Mike Mullins
August 08, 2022
Terrible experience. We went to get the new Seltos we paid a deposit on. We were told with tax and everything out the door it would be around $26,000. We were paying $ We went to get the new Seltos we paid a deposit on. We were told with tax and everything out the door it would be around $26,000. We were paying $18,000 down. I thought the payments seemed high, then noticed they sneaked in a market adjustment (price gouge) of $6,000 bringing the price to over $32,000. They said all dealerships are doing this, which is a lie because we bought a Chevy Trailblazer the same day at MSRP. Ken Ganley steals from customers. We will never go back and do not recommend this dealership to anyone, and if you go please beware. We worked with two salesmen who were nice but they failed to mention the price of the vehicle is not what they expect you to pay. More
by catstanley46
Employees Worked With
Cordell, Todd, Nate Stalnaker
August 07, 2022
No, I didn't buy new or a Kia. Bought a chevy truck, over 50k! We were going to transfer stuff to the new truck from the old one but the finance guy told us to wait because they w Bought a chevy truck, over 50k! We were going to transfer stuff to the new truck from the old one but the finance guy told us to wait because they were going to clean it up. Well guess what they didn't. I know it's just a car wash but it's still not okay. Stickers still on the truck, dirty and had fingerprints. around the doors. We should have left with a shiny clean truck for what we paid for it. We had to get all the sticky stuff off the windows ourselves too. When I complained to the salesman he offered to have it washed then. Hello, you saw us putting stuff in the bed of the truck! How could it have been washed at that point! New or used, kia or not, every customer should get the same service. On another note, our finance guy John was great! More
by hafe11
Employees Worked With
Tim Mock
July 07, 2022
Did everything they could to make everything I needed to work for my rare situation. Would do business again. Thanks to Marvin and the rest of the team! work for my rare situation. Would do business again. Thanks to Marvin and the rest of the team! More
by Gordon
Employees Worked With
Marvin , Nik Nageotte
June 29, 2022
I WOULD JUST LIKE TO SAY HOW PERFECT YOUR SERVICE DEPARTMENT IS THE PEOPLE ARE SO NICE AND FRIENDLY AND I CANNOT IMAGINE TAKING OUR CARS TO ANYBODY BUT YOU GREAT JOB GENTLEMEN! DEPARTMENT IS THE PEOPLE ARE SO NICE AND FRIENDLY AND I CANNOT IMAGINE TAKING OUR CARS TO ANYBODY BUT YOU GREAT JOB GENTLEMEN! More
by bobsyenko
Employees Worked With
KERRNON MOORE BRETT KOCHMAN
