Ken Ganley Kia Mentor

All the staff were friendly and helpful. Robert, the salesperson, listened well to what we wanted tried his best to please us. Robert, the salesperson, listened well to what we wanted tried his best to please us. More

Worst service I have ever had in all the years I have had a car. a car. More

my experience with Marques was wonderful. I didn't think I could get a car I was about to buy a 15 yr old Elantra. BUT THAT MAN MARQUES. LET ME TELL YOU MAKES MIRACLES HAPPEN. Leaving out wi I didn't think I could get a car I was about to buy a 15 yr old Elantra. BUT THAT MAN MARQUES. LET ME TELL YOU MAKES MIRACLES HAPPEN. Leaving out with a brand new 2025 Kia K4 EX. thank you so much Marques I will definitely be back with friends and family. More

This dealer’s service center never answers the phone. My partners vehicle has been here for 3 weeks, no updates unless you call the front and ask for a manager. There are also no loaners available. I bel My partners vehicle has been here for 3 weeks, no updates unless you call the front and ask for a manager. There are also no loaners available. I believe their service center is overbooking and it’s causing customers to wait excessively long to get their fixed cars back. Without a loaner, this process has been very frustrating for us because we are sharing my car for the both of us. Without regular updates this causes a lot of unnecessary anxiety More

*** GM & SALES MGRS DO NOT RETURN CALLS OR EMAILS *** LEASERS BEWARE & BE FOREWARNED *** INACCURATE FIGURES IN LEASE DOCS *** DECEPTIVE PRACTICES *** TAKES EXCESSIVE TIME TO PAY YOU FOR YOUR TRADE - T LEASERS BEWARE & BE FOREWARNED *** INACCURATE FIGURES IN LEASE DOCS *** DECEPTIVE PRACTICES *** TAKES EXCESSIVE TIME TO PAY YOU FOR YOUR TRADE - The documents state I owe $592 which is not accurate. - Incorrect Agreed Sales Price Listed on the Lease Buyers Order & the Lease Agreement - Listed "N/A" under the Capitalized Reduction when I received a dealer deduction and first month payment was waived - # of Miles was listed as 12k then they wrote over with a pen and placed 10k - It appears that the template was manipulated - Residual Value appears to be inflated (71%) thus making less favorable buyout price upfront. - They said they would pick up the leased vehicle to repair a dent and scuff in writing. They fixed the dent however they were unable to fix the scuff. No concessions or compensation were offered. No letter stating that they will not charge me for the scuff at the end of the lease was provided. I leased an SUV on Saturday, Aug. 02, 25. For the last 12 days, I reached out to the car salesman and the GM to dispute some of the in accurate data in the dealer's lease financial documents. I sent the GM 2 emails and left him 2 messages. Unfortunately, I had missed inaccuracies because of the speedy way the Financial Mgr, Marley Rose Kazeka (Guzman), went over info without giving me a hard copy or an opportunity to review thoroughly. She printed the docs and, in a rush, and folded and placed them in a small 4.5” x 9” mailing envelop and then gave them to me. I did not think the paperwork would not be correct, since I came in via the dealership via my employer’s the Beneplace Program, powered by True Car, and had already a detailed Beneplace/Truecar quote for the $507 monthly lease payment with nothing out of pocket, sign and drive. This program brought me into dealer. It was not until Sunday, 8/3/25, when I went to file the documents that I saw the mistakes. I immediately reached out to the salesperson via text who did not reply that day. I have called, emailed, texted... and at the end of the day... I do not believe I was treated well by the Management. They refused to acknowledge and/or correct anything. I would recommend my salesperson Marques, but I would not recommend the dealership because of its Sales Management and Financial Team. Marques was patient and kind while showing me various Sportage SUV vehicles. In addition, I requested Marques to provide me with a quote via Beneplace program so the number would come out more accurate, to this day, I have not received it and as a result, I cannot take advantage of Beneplace aftercare program. Moreover, one of the sales managers sent me a text, telling me not to contact the salesperson anymore. He reiterated that I paid $0 down at closing. I told him that I got that. What everybody is missing is that what was written in the documents does not match what occurred. And if there is information wrong in some line’s items, naturally you are going to question the others. His response was: "Is your payment, the payment you quoted? I believe it is"... So, in other words, since payment is correct, who cares about the rest. Also, nobody appeared to have knowledge of the BENEPLACE / TRUECAR PROGRAM even though I showed him some emails I received from the GM Michael Arnoff with a write quote based on my credit score and desired terms. This what brought me to the dealership. I have proof of everything, lease docs, emails, and texts. In addition, it is my intention to file a complaint with Better Business Bureau, Federal Trade Commission, and State Attorney General. I also plan to place similar reviews on other sites. If this review can help at least one person, then it is worth writing. It was a bad yet a learning experience. I leased 2026 Kia Sportage XL AWD. In the future I will ask for a printout of everything to review before I sign anything. More

Dominick will get you the best deal. He will make sure you are treated fairly He will make sure you are treated fairly More

It was truly a pleasure working with Simon! He was very knowledgeable about the vehicle I was interested in and I never felt pressured at any point. He was very efficient and explained everyth He was very knowledgeable about the vehicle I was interested in and I never felt pressured at any point. He was very efficient and explained everything with great detail. He listened to everything I said and it showed down to the smallest details, which meant the most! I’ve dealt with a lot of car salesmen in my journey to finding the perfect vehicle for my family and Simon is by far the BEST I’ve encountered. I would absolutely recommend him to anyone in search of their perfect vehicle experience. More

Ryan Davis is a "super sales specialist", No high pressure tactics, great to work with. I bought the car that I took for a test drive. He was showing me the control panel in the car, answered all my pressure tactics, great to work with. I bought the car that I took for a test drive. He was showing me the control panel in the car, answered all my question, honest person to deal with, a good price on the car I traded in. Other More

Marques was great to work with. It's been a while since I bought a car and Marques made sure to really listen to my needs and situation. He explained things in an honest and easy to It's been a while since I bought a car and Marques made sure to really listen to my needs and situation. He explained things in an honest and easy to understand way. He was patient with my questions and concerns, wasn't pushy, and made me feel comfortable through the whole process. I appreciated the way he and everyone else in the dealership sat down and had conversation, not just about buying a car, but meaningful conversation to get to know me, my needs, and my situation that wasn't rushed, forced, or fake. I would 100% recommend Marques and the Mentor Ken Ganley Kia dealership for car buying. More