Ken Ganley Kia Mentor

The workers at the dealership did a phenomenal job with assisting me and helping me purchase a brand new vehicle. assisting me and helping me purchase a brand new vehicle. More

Mick is the best! Never wait long for my car. He will tell you everything you need to know what your car will need now and the near future. Excellent customer service! Never wait long for my car. He will tell you everything you need to know what your car will need now and the near future. Excellent customer service!! More

Great service from the entire group from Noah Salesman, to Sean Sales Manager, to Eugene Finance. Down to earth and just good people and a pleasure to work with, thank you! to Sean Sales Manager, to Eugene Finance. Down to earth and just good people and a pleasure to work with, thank you! More

Marques was great. He asked me great questions and hooked me up with the car I was looking for. He asked me great questions and hooked me up with the car I was looking for. More

Amazing experience from the time we walked in the door, the representatives greeted us with a smile, they were pleasant and full of life. Our agent Simon was the best, he was knowledgeable, and patient. the representatives greeted us with a smile, they were pleasant and full of life. Our agent Simon was the best, he was knowledgeable, and patient. He answered every question we had. He took his time to make sure we understood the process as this was our first time purchasing from a car dealership. He made the necessary suggestions to help us decide our best options. This was an all around great experience. They even offered us pizza! Thank you Simon and Ken Ganley for a great experience. Dwayne & Jennifer Jones. More

Was very resourceful and helpful great ! experience im sending anyone looking for a car to Marques experience im sending anyone looking for a car to Marques More

Had my car for 9 days. Needed a new fuel pump under warranty and of course found another “critical” problem with bushing and rocker arms. Called the service advisor total Needed a new fuel pump under warranty and of course found another “critical” problem with bushing and rocker arms. Called the service advisor total of 7 times with no call backs. No other service person could talk to me because I had my own advisor. Got a text saying the car was done. After 9 days only the fuel pump was fixed. Said it was a computer glitch. Same thing happened last year. Had to take the car to another mechanic due to “critical issue”. Actually took it to 2 separate mechanics and both said the bushings and rocker arms were fine. Ganley was going to charge me $1200 for a non problem. Several service centers warned to always get a second opinion when Ganley says there’s a problem. Paperwork states if you are not 5 out of 5 satisfied, contact the manager. Left 3 messages with the manager and no call back. Got this link to give feedback. Shame on you Mentor Ganley Kia. Terrible service. Terrible vehicles. Never even pulled the car up after service. We had to go in the back of the lot and use the key fob to locate our car. The paperwork was not even clear that the fuel pump was fixed. And then 2 days after we picked it up, we got a notification that the fuel pump was in and when could we bring the car in for the fix. Just awful….i have kids and grand babies in that car. And nothing was ever a critical issue. This time I was happy the computer glitch happened. Never again! More

Always have a positive experience at this Kia location. The service advisors are friendly and helpful. The work is completed properly and in a timely manner. The service costs are very transparent. I will The service advisors are friendly and helpful. The work is completed properly and in a timely manner. The service costs are very transparent. I will continue to bring my vehicle to this location for service. More

Marques made it very easy. Once I described what I wanted, He got RIGHT DOWN TO BUSINESS. Thank you for my seltos Marques you are the best Once I described what I wanted, He got RIGHT DOWN TO BUSINESS. Thank you for my seltos Marques you are the best More

Marques Moore was knowledgeable, friendly and answered all of our concerns, he’s amazing! Will definitely recommend him to family and friends! all of our concerns, he’s amazing! Will definitely recommend him to family and friends! More