Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Ken Ganley Kia Mentor

Mentor, OH

Overview
Employees
Reviews
Vehicles
4.7
1,685 Reviews
WELCOME TO KEN GANLEY KIA MENTOR, THE LEADING GREATER CLEVELAND KIA DEALER! Are you in or around Mentor looking for a new vehicle that's leading the country in efficiency, style, and affordability? Have other Cleveland KIA dealerships frustrated you? For a new car buying experience, come check out our dealership and get the ideal auto buying experience. You can use our website to research all our new and pre-owned inventory. We make it easy for your to see all the latest KIA vehicles available and the great new vehicle specials we have to offer. Contact us today online www.kenganleykiamentor.com or by phone at 440-953-1000 and we'll be happy to help you learn more about your next vehicle!
Contact Dealership
View Awards

9090 Mentor Avenue

Mentor, OH

44060

Directions

By Type

Showing 1,685 reviews

March 11, 2022

Easy to get appointment. Finished in a reasonable time. Service rep professional and pleasant. Disappointed that my car was not washed. More

by Soul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know the name
Report | Print
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

March 11, 2022

Back three times tire problem still no confident tires ok! Hope don’t have to return! More

by Pat crevda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know names!
Report | Print
Mar 22, 2022 -

Ken Ganley Kia Mentor responded

Hi Pat, thank you for taking the time to leave us this review and thank you for your repeated business. Please call us if you continue having issues (440) 953-1000

March 11, 2022

Erica is so helpful & sweet. We really enjoy interacting with her & trust we are getting good service! More

by 4lily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2022 -

4lily responded

Thank you!

Mar 11, 2022 -

4lily responded

Thank you!

March 11, 2022

Very friendly and courteous. And very quick at getting things done. On time at getting in More

by RENEE1362
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Report | Print
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, it's experiences like yours that really keep us motivated! Thank you for the great review!

March 11, 2022

Very disappointed that will not honor my 3 year free oil and tire rotation. Bad business. More

by ltercek
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jacob DeMeza
Report | Print
Mar 12, 2022 -

Ken Ganley Kia Mentor responded

Hi. Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Mar 12, 2022 -

ltercek responded

I did reach out Kia and filed a complaint but never heard a word.

March 11, 2022

Great service! Noah helped us find a great deal while being polite and with great energy. We are grateful for what they did for us. More

by Julio Rosales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Smetana, Mike Connors
Report | Print
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi Julio, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

March 11, 2022

Had a full maintenance package included with my 4 year lease. Had to fight to get you guys to "find" it. Then was told my tire rotations weren't included. The woman had a poor attitude. Said my.sales guy More

by Plmil3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't recall her name.
Report | Print
Mar 22, 2022 -

Ken Ganley Kia Mentor responded

Things were a little hectic during the initial transition under the new ownership and we're sorry for the poor experience you had. We would like to earn your business back and promise to show you a better experience. Please call our service manager Tim, (440) 953-1000

March 11, 2022

Waited 3. 5 hours for one tire change. Thankfully, the experienced service assistant apologized and provided a discount for having to wait so long More

by mmiller12260603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I have no idea who they were
Report | Print
Mar 22, 2022 -

Ken Ganley Kia Mentor responded

We are sorry that you had wait for the tire change, but we are happy to hear we were able to provide you a discount. Thank you for taking the time to leave this review.

March 11, 2022

Prompt courteous service. They never make me feel silly when I try to explain what I think might be wrong with the car.I have had all my service done here💕 More

by Brijon2us
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Walters, Chelsey Padula, Zach Piotrowski, Jacob DeMeza, Michael Ross
Report | Print
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, we are so happy to read such a great review about Ken Ganley Kia Mentor! Thank you so much for your feedback! We hope you have a great day!

March 11, 2022

Great service and quick. Service rep was very nice and up front about work done and charges. More

by stuart.rawlinson86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob DeMeza
Report | Print
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for taking the time to leave us this information about your recent visit. Take care!

1
...
134
135
136
...
169